Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 40

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

Contact Me
4.8
912 Reviews
4.8

912 Reviews

Write a Review

912 Reviews of Misty Osborne

June 05, 2024

Dealership Rating
Employee Rating

Quick service, great price, understanding service team that does not demand services that are needed to be completed and understand if you have them done on a later date when you arrive for service More

by robruiz813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Jun 10, 2024

Regal Kia Lakeland responded

We’re really grateful and appreciate you taking the time to share your experience with us.

June 04, 2024

Dealership Rating
Employee Rating

Had to wait 5+ hours when I was told my car would be done in 2h More

by juttjuttg1577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2024

Regal Kia Lakeland responded

We're sorry to hear that you experienced a delay. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to ensure that this doesn't happen again.

June 01, 2024

Dealership Rating
Employee Rating

The customer service is excellent but the service on the vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down no More

by grady4robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Jun 10, 2024

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a review.

May 31, 2024

Dealership Rating
Employee Rating

I waited 26 days for 2 rear belt molding to arrive. Had to take my car to the service center and after they hold it for more than 4 hours they messaged me that one of the parts arrived bent and they ca More

by igeorgiev92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The person who was texting me. Don’t know the name but he/she was not answering any of my questions

Jun 10, 2024

Regal Kia Lakeland responded

We're sorry to hear that you didn't receive the level of customer service that you deserve, I will be notifying a member of our management team. We take pride in providing excellent service to our customers and apologize for falling short in this area.

May 31, 2024

Dealership Rating
Employee Rating

Good and very happy place not to long to get car oil change very pleasant More

by judichandler100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Jun 10, 2024

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

May 29, 2024

Dealership Rating
Employee Rating

The service department is pretty good. You just have to know what you're going in for so you don't get unnecessary work done. More

by yournailed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Regal Kia Lakeland responded

We really appreciate your business. Please let us know what we can do for you in the future.

May 29, 2024

Dealership Rating
Employee Rating

Very good service, compliance, and good attention. Easy to schedule appointments. The people who work there are very friendly. More

by cataangeldearco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr, Ryan Shaw , Jorge Benitez, Srecko Bokun, Genesis Cruz, Ricky Custodio, Niko Gelpi, Kelsey Johnson

May 29, 2024

Regal Kia Lakeland responded

We’re really grateful and appreciate you taking the time to share your experience with us.

May 23, 2024

Dealership Rating
Employee Rating

The team keeps good records and always have a good answer when asked to help. More

by JBTMJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez, Kelsey Johnson

May 28, 2024

Regal Kia Lakeland responded

Thank you so much for taking the time to review us.

May 21, 2024

Dealership Rating
Employee Rating

Misty is Amazing! ! Every time she helps me, she always so helpful and goes above and beyond . More

by rbuffy1975usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shuttle Drivers were nice and Engaging

May 28, 2024

Regal Kia Lakeland responded

Misty is a customer favorite. I'm glad she is always able to help. Thank you.

May 20, 2024

Dealership Rating
Employee Rating

I Always use Regal Kia on maintenance on my 2017 Sedona. They make sure it is in the dame shape as the day I bought. More

by CSIMMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Regal Kia Lakeland responded

Thank you so much for trusting Regal Kia. We really appreciate your business. Please let us know what we can do for you in the future.

...
40
...

Dealership Inventory (503 Vehicles)

new 2026 Kia Sorento car, priced at $32,419
2026 Kia Sorento
new
Gray exterior
8-Speed Automatic
FWD
new 2026 Kia K4 car, priced at $22,584
2026 Kia K4
new
Gray exterior
CVT
FWD
new 2027 Kia Telluride Hybrid car, priced at $57,585
2027 Kia Telluride Hybrid
new
Black exterior
6-Speed Automatic
AWD
new 2026 Kia Sportage Hybrid car, priced at $36,466
2026 Kia Sportage Hybrid
new
Gray exterior
6-Speed Automatic
AWD
new 2026 Kia K4 car, priced at $23,064
2026 Kia K4
new
White exterior
CVT
FWD
new 2026 Kia K4 car, priced at $22,688
2026 Kia K4
new
Blue exterior
CVT
FWD