Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 64

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

November 14, 2022

Dealership Rating
Employee Rating

The service is always fast, friendly and helpful. I couldn't ask for better service More

by MYROBNJESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

November 10, 2022

Dealership Rating
Employee Rating

Service department is amazing. Especially Jonathan. I appreciate the great job your guys take care of me. More

by JAVIS096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

November 10, 2022

Dealership Rating
Employee Rating

First time customer. Staff was very attentive and friendly. I will defiantly return. Great service!!! Thank you More

by mapsemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson

November 10, 2022

Dealership Rating
Employee Rating

Had a very difficult engine situation replaced the engine two times and finally corrected the issue. Had to work with Kia Manufacturer which delayed the process. More

by MARKDWINTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

November 10, 2022

Dealership Rating
Employee Rating

Took me upon arrival. Professional staff. Clean and stocked waiting area. Work was done to satisfy. More

by aebersol2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 08, 2022

Dealership Rating
Employee Rating

Poor service, my car has been there over a month and I keep getting the run around about it. Misty doesn’t call me for any updates I have to call myself and it’s lie after lie. Also she seems to have an More

by Erica
Customer Service
Friendliness
Recommend Dealer
No
Nov 08, 2022

Regal Kia Lakeland responded

we apologize for the inconvenience and will bring this to management's attention. If you need further assistance please contact Jeff Soloj, service manager at 863-904-1170 ext 1067

Nov 09, 2022

Erica responded

UPDATE I went to pick up my car today drove down the road the problem is still not repaired . My car has been there a month and that Service Technician who worked on my car need to be TERMINATED for returning my car in the same condition as if I wouldn’t notice!!!!!!!!

November 06, 2022

Dealership Rating
Employee Rating

I came in for an oil change the technician apparently did not notice that the oil filter had a double gasket on it I lost a lot of my oil got it all over my carport had to return the car a day or two later a More

by Julian C ox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

November 05, 2022

Dealership Rating
Employee Rating

It's easy to get too. The associates are all polite and will help anyway they can. More

by 1TILL1ANGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

October 30, 2022

Dealership Rating
Employee Rating

Done complete in time frame stated. Excellent service. Staff enjoyable to work with.during process. More

by WARPSPEED196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Nov 04, 2022

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

October 27, 2022

Dealership Rating
Employee Rating

Misty Owen was very responsive and returned calls as she could. Not happy with Kia’s policy concerning engine defects but she has no control over that. Engine was replaced faster than we expected More

by Delores0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2022

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

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