Mitch Darrow

By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I sa dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it. More

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I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of course days later, no key fob. Now they tell me there is no second key fob and it will be 200 plus for me to have one made for the vehicle. Very dishonest people that work there and would never recommend this dealership to anyone. Edit: Mitch Darrow reached out to me and offered us a credit towards the purchase of a new key fob. Thank you so much Mitch for finding a resolution to this issue. More

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My exsperiance from the moment I stepped out of my car to the final signing of papers I felt comfortable, not pressured, and Joe was the best at helping me find the perfect veichal for me and even made our t the final signing of papers I felt comfortable, not pressured, and Joe was the best at helping me find the perfect veichal for me and even made our test ride comfortable and fun. Super highly recommend checking out when you are looking for the right wheels for you. More

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Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky great . Highly recommend hands down. Thank you Becky More

by Becky Verified Customer Verified Customer

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VERY GOOD SERVICE. THE PEOPLE WHO TOOK CARE OF ME AND MY CAR WERE ON THE JOB.. VERY SATISFIED...😀😀😀👍👍👍 THE PEOPLE WHO TOOK CARE OF ME AND MY CAR WERE ON THE JOB.. VERY SATISFIED...😀😀😀👍👍👍 More

by RUSSELLWEILEDER657 Verified Customer Verified Customer

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Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership. I could not ask for anything better from such a professional and friendly dealership. More

by JOEWINKLEPLECK Verified Customer Verified Customer

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Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with o and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!! More

by SAVAGELABINSKI Verified Customer Verified Customer

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Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!! staff at Russ Darrow Nissan of West Bend!! More

by skylersteinert Verified Customer Verified Customer

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Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle. very supportive as far as my needs and the maintenance of the vehicle. More

by VANROO1993 Verified Customer Verified Customer

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Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable! The waiting area is clean and comfortable! The wait time has always been very reasonable! More

by AATE2004 Verified Customer Verified Customer

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