Mitch Smith Chevrolet Reputation | Page 4

Courteous and quick deal. Fair and a great experience. Will be a customer again. Highly recommend. Fair and a great experience. Will be a customer again. Highly recommend. More

by PIPERS515 Verified Customer Verified Customer

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First time buying from a big dealer and it went great. Adam was very helpful and professional, the manager Todd Kukendyle was a big help as well and very professional. With that being said, when I need an Adam was very helpful and professional, the manager Todd Kukendyle was a big help as well and very professional. With that being said, when I need another car these two will be who I see and continue to refer people to!! Thanks Mitch Smith! More

by BlakeCoots Verified Customer Verified Customer

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On August 27, I reached out to GM Customer Care requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Che requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Chevrolet in Cullman. Corey Calvert was the customer service representative who was assigned to my truck. I spoke to him on August 28 letting him know that I would be out of town until Wednesday, September 3 and would require a loaner vehicle upon arrival. He assured me he would have something and that he would get me on the list to receive a loaner. On Wednesday, September 3, I called the dealership asking what time the loaner would be ready for me to pickup. No one at the dealership was aware of the issue or that I needed a loaner vehicle. Later that afternoon, I went by the dealership to address the issue on site. Miraculously, Jacob, the guy who handles the loaner program, found a loaner for me. It just so happened to be the same Silverado EV RST which I had ordered over 2 years ago and had arrived at the dealership in November 2024. I refused delivery of the truck because the MSRP was quite more expensive than originally advertised; in addition I think there was a hefty dealer mark up on the truck too, but I don’t remember that exactly. I drove the loaner for nearly six weeks. During that time, I stopped by the dealership to speak with Oscar Ramirez, the salesman I usually work with inquiring about adding another truck to one of my company's service truck fleet. Jacob, the loaner guy, approached me to discuss how well the EV pulled. I told him it did great. No complaints. A couple of weeks later, when I turned the loaner in, the general manager, Tim Calvert, advised me that if I were to have been in an accident while towing that I would not have been covered by their insurance. Jacob, the loaner guy, never addressed this with me. Not even a few days later, the truck had to go back to the dealership. The transmission, 4wd, and engines electrical system issues were not resolved. When I took the truck back to the shop, the service manager blew me off and completely disregarded when I was trying to explain to him that the truck was still downshifting with no warning and not upshifting under acceleration. The next day, the truck did this 3 times within the same one way drive. I immediatle took the truck back to the dealership. I called the dealership and requested to speak with Tim Calvert, the general manager, to let him know I was coming. When I arrived at the dealership, Tim Calvert got in the truck with me and we rode around for around 30 minutes. The truck presented the same issues several times. Tim Calvert even recorded several videos of the issues including the onstar diagnostic report and feedback the automated system provided. When we arrived back at the dealership, Jacob, the loaner guy, approached me in the truck. I let him know in no uncertain terms just exactly what I thought about the way he failed to inform me of their dealership's loophole in the their insurance clause. I was not in anyway polite, respectful, or kind with my words - quite the opposite. Imagine yourself being put in a position where you would be personally held liable for damages related to an accident where you were not insured, not to mention the liability for damages to the loaner and your own personal property. They did not have a loaner available and I would have to come back later that day to get one. When later came, I arrived at the dealership to pickup a loaner. I was met by Tim Calvert, the general manager, who walked me outside, handed me the keys to my still disabled truck, and he informed me that the dealership's owner had directed him to tell me their dealership would not be making repairs to my truck - I was blatantly refused service after pointing out the continued gaps in their service team's communication and the negligence of the loaner guy, Jacob. More

by john@mustardseedearthworx.com Verified Customer Verified Customer

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Great experience with buying new truck from Mitch Smith Chevrolet. Will recommend others to give them a try. Chevrolet. Will recommend others to give them a try. More

by ww1423 Verified Customer Verified Customer

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Dylan was a very good salesman. Service department not so good at checking out a vehicle. Bad battery. Onstar don’t work. And to top it off the wrong battery was in the car. It’s in Service department not so good at checking out a vehicle. Bad battery. Onstar don’t work. And to top it off the wrong battery was in the car. It’s in the truck and supposed to be AGM battery and it had a lead acid one in it. And supposed the battery checked good at the dealer. More

by rogerglispie Verified Customer Verified Customer

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Adam was very knowledgeable, courteous and efficient! From start to finish this transaction was spot on! Summer was very friendly, knowledgeable and efficient as well! Loved the dealership, loved the p From start to finish this transaction was spot on! Summer was very friendly, knowledgeable and efficient as well! Loved the dealership, loved the people. This dealership will be our “go to” for vehicles in the future! More

by lovejesusandmytide Verified Customer Verified Customer

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After purchase add-on were expected to take most of the day. Task completed to perfection in about 3 hours! day. Task completed to perfection in about 3 hours! More

by Dugan1946 Verified Customer Verified Customer

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The Mitch Smith dealership has been our go to dealership for more than five years. Why?, because they are courteous, and work with you. Adam Aker, our salesman, is the best. Always has our best interest at for more than five years. Why?, because they are courteous, and work with you. Adam Aker, our salesman, is the best. Always has our best interest at heart. Our finance manager, Sheila, is phenomenal. Then after the sale, their service department is the best. More

by rapate0 Verified Customer Verified Customer

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Dealership as a whole was very professional. Staff was courteous and relatable. My best experience by far at a dealership. Staff was courteous and relatable. My best experience by far at a dealership. More

by ashley.mitchell24 Verified Customer Verified Customer

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Eric Laney is the best! Ask for him next time you're ready to make a purchase. Mitch Smith had exactly what we wanted. Fast, friendly service & they treat you like family! Ask for him next time you're ready to make a purchase. Mitch Smith had exactly what we wanted. Fast, friendly service & they treat you like family! More

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