Mitch Stainback | Page 4

Very good vehicle buying experience. We had a very good experience buying our New Wrangler Unlimited at Ourisman. The sales associate, Mitch Stainback, was extremely knowledgeable about t We had a very good experience buying our New Wrangler Unlimited at Ourisman. The sales associate, Mitch Stainback, was extremely knowledgeable about the product line, answering all of our questions and providing lots of info to compare models and trim options. We ended up getting a fair deal without any nonsense or games. More

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Well worth the 3 hour trip! My husband and I traveled three hours from PA to look at a new truck, which we did purchase. Everyone was friendly and aware of the trip we made and t My husband and I traveled three hours from PA to look at a new truck, which we did purchase. Everyone was friendly and aware of the trip we made and they did there best to be mindful of our time and get us in and out as quickly as possible. More

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Super Dealership, Super Salesman and Super Deal I was in the market for a 2017 Chrysler Pacifica Touring L Plus and had been searching several Dodge, Chrysler Jeep Websites using True Car buying ser I was in the market for a 2017 Chrysler Pacifica Touring L Plus and had been searching several Dodge, Chrysler Jeep Websites using True Car buying service which was highly recommended by my credit union. I talked with several salespersons via email and on the phone about potential cars they had in stock. Several dealers had cars that were close to what I was looking for, but I just couldn't find that special one until, through True Car, I found Ourisman of Clarksville and Mitch Stainback. They had the car I wanted and Mitch gave me a great price. I had two cars to trade and so my wife and I went in to talk with Mitch about what Ourisman could offer me for my trade-in's and how this would effect the bottom line price including tax, tags and freight for my 2017 Chrysler Pacifica. Believe me, I feel that Mitch more than gave us a fair price our trade-ins and one great bottom line price on our new car. My wife and I were so impressed with Mitch's straight forward honesty and integrity. I would highly recommend to anyone who is in the market for a new Chrysler for the best deal possible, that they contact Mitch Stainback at Ourisman Dodge, Chrysler, Jeep in Clarksville, MD. We love our new Chrysler and I wouldn't hesitate for a second to buy from Mitch again. More

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WORTH THE DRIVE I drove from Gettysburg, Pennsylvania to Clarksville, MD to look at a used minivan that I saw online at the Ourisman Chrysler dealership. Ourisman ha I drove from Gettysburg, Pennsylvania to Clarksville, MD to look at a used minivan that I saw online at the Ourisman Chrysler dealership. Ourisman has a great online presence. The price I saw the van posted for seemed too good to be true but I decided to make the trip and check it out. I am so happy that I did. The used van was exceptionally clean and just priced extremely well. No catch! No hidden fees! No issues whatsoever!! I know the price was fabulous because I have been shopping for a van like that for a year and this was BY FAR the best price. In addition to the excellent pricing, I had an all-around fantastic car-buying experience. We worked with two different salespeople since they were so busy when we arrived Saturday afternoon. However, they both worked extremely well together and coordinated their efforts to make sure I was happy and satisfied. The process went incredibly smoothly. My young son and I test-drove the van and another vehicle and came to a decision pretty quickly. We bought the van I was originally interested in. I haven't bought a used vehicle for 20 years. I usually buy new so I know I'm getting the best pricing. However, I was so comfortable with my two salesmen, Jason Kerr and Mitch Stainback, that I knew I was making a terrific purchase. Even my young son enjoyed our time at the dealership. So thank you for all your efforts Jason and Mitch and thank you for a wonderful car-buying experience Ourisman of Clarksville! More

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Easy buying experience, fast service Mitch, my salesperson, gave me plenty of honest answers before I came to the dealership. I knew my price range, he stuck to it, helped me the best he Mitch, my salesperson, gave me plenty of honest answers before I came to the dealership. I knew my price range, he stuck to it, helped me the best he could to get my payments and trade in as close to my expectations as possible. More

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Amazing!!! I was unsure if I could even afford a new car. However, the dealership had tons of inventory in my price range and the sales person Mitch was very hel I was unsure if I could even afford a new car. However, the dealership had tons of inventory in my price range and the sales person Mitch was very helpfu and explained everything very thoroughly. This experience was so much better than the last time I purchased a car. Everyone made me feel very comfortable and I know i made a good deal. I love my new car!!! More

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Best experience Every in 35 years of purchasing vehivles First of all Mitchell Stainback was outstanding. Very personable and understood how I buy vehicles. I don't want the haggling and the enormous amo First of all Mitchell Stainback was outstanding. Very personable and understood how I buy vehicles. I don't want the haggling and the enormous amount time wasted trying to buy a vehicle. Mitch made sure that everything was in line and what I had asked for. Mitch was prepared. I flew in from Pittsburgh to purchase a Jeep because I couldn't find anyone that knew enough about the Jeep and was on top of his game like Mitch. Outstanding job! I also learned that Mitch was a fellow serviceman after the deal was done. Not only Mitch but many in the dealership are prior military as I. Thank you all that have served. This is a great dealership and I will be back to buy from Mitch and this dealership in the future. April 8 2017 More

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Problems from the beginging I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great e I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great experience the first time. Not so this time. They were aware that the radio screen had to be replaced before I even looked at the car. When I purchased the car they told me the part was on order and would be in, in a couple days. They also ordered a remote start for it and said that would also be in, in a couple days. I purchased the car at night so I could not see that someone had tried to pry out the head unit and radio screen on the car until the AM when the light hit it and I could see the gouges where it looked like someone had taken a flat head screw driver to it and made the gouges. I took my car in the day after I bought it for an alignment because it was pulling and I had concerns about the head unit sticking out. They gave me a loaner and told me they should get the parts on order in the next day or so and that they would just install everything at once. I was led to believe that would be by the end of the week. When I didn't receive a call from them for a couple of days, when they said they would call me the day after I dropped it off to let me know the status. I called them. They told me that the parts were in fact on back order and wouldn't be in for at least 2 weeks! I was told 2 days. I needed my car back so they told me to come get it and they would do all the repairs at once when the parts came in. I was very upset that I was lied to and miss led after several phone calls. When I took the car back I was told to speak with Jeff Borakove about my complaints. He offered to give me a free oil change package but I had already purchased that. That is when Mike Lewis stepped in and wanted to see what my issues were with the car. We went out to look at the radio screen that didn't work and the pulled out head unit and the gouges. He pushed all kinds of buttons on the radio like he didn't believe me that it didn't work. They were aware when they got the car into inventory that it didn't work. Also he looked at the head unit falling out like it was not a problem and told me the gouges were no big deal! No big deal??? It looks bad and I'm worried about resale value. He asked if I had kids and I said yes. He said "well they are going to mess it up anyway so this is nothing". REALLY!!! He just dismissed all my concerns about the time frame of when my parts would be in and about the way my dash looks with gouges in it. Mike then told me he would look into it the next day and give me a call on the status. I have yet to hear from him. I had resolved myself to the fact that my parts wouldn't be in and there was nothing I could do. Someone was trying to appease me by saying it would be a couple of days when in fact it will be weeks. But the way I was treated by the GM was down right wrong. You are supposed to make your customers feel good, not patronize them and tell them that its no big deal because your kids are going to mess it up anyway. How is he a GM???? This is NOT customer service. My husband wants me to return the car and go to a different dealership. I am thinking he may be right. I have had a good experience with them for the past 3 years but not anymore. More

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Anti-Dealership Dealership I came to this dealership from Virginia because of the Costco Auto Program. My experience purchasing a new Jeep was fantastic. My salesperson, Mitch I came to this dealership from Virginia because of the Costco Auto Program. My experience purchasing a new Jeep was fantastic. My salesperson, Mitch, answered all of my questions and was very helpful. I never felt pressured and felt confident I was getting a fair price. More

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Great experience, easy transaction, just what we wanted Mitch is the man! He was able to find the exact vehicle we wanted with no hassle. I originally talked to Mitch a year ago, but didn't end up buying Mitch is the man! He was able to find the exact vehicle we wanted with no hassle. I originally talked to Mitch a year ago, but didn't end up buying from him. The next time I needed a vehicle, he contacted me again and was super helpful. Mitch priced multiple different configurations and helped us find the best combination of options for us. He was very knowledgeable about the vehicle even though it was a brand new model. If he didn't have the answer on hand, he didn't xx us with nonsense just to sell the car, but instead searched for the correct info. Thanks! More

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