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Mitchell Ladd

Overview Reviews (108) Inventory (248)

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Mitchell Ladd

Mitchell Ladd | Page 5

Sales Professional

My Auto Import Center - Audi Nissan Toyota Volkswagen

1860 E Sternberg
Muskegon, MI 49444

Contact Me

not yet
rated

108 Reviews

Overview Reviews (108) Inventory (248)

Dealership Experience

8 yrs

Industry Experience

8 yrs

Specialties & Trainings

Toyota Certified Sales Specialist

Languages Spoken

English

Employee Video

not yet
rated

108 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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108 Reviews of Mitchell Ladd

November 02, 2021

Dealership Rating

Employee Rating

The night I bought my vehicle from you the check engine light came on when I was on my way home. I have a feeling that you know that it was on and you took it into the garage and had it reset before you br light came on when I was on my way home. I have a feeling that you know that it was on and you took it into the garage and had it reset before you brought it out for me to test drive. That’s probably why it took you so long to go out and get it and bring it up front. More

by kimmyjune63

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jacob Childress

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Dec 03, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I am sorry to hear that you had less than an exceptional experience during your last sales purchase. Unfortunately I am having trouble locating you in our system with the information that I have available. I spoke with my Sales Manager, Charlie Knapp, and he would like to speak with you regarding your experience. Please reach out to Charlie directly at 231.799.2886.

October 31, 2021

Dealership Rating

Employee Rating

Great experience! Mitchell, our salesman, was courteous and great to work with. Very happy with our vehicle! and great to work with. Very happy with our vehicle! More

by cascadeshepard

Price

Recommend Dealer

Yes

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Nov 01, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving Mitch the opportunity to earn your business!

October 16, 2021

Dealership Rating

Employee Rating

Mitchell Ladd was very helpful and patient as well as knowledgeable. He made sure I got the best car I could afford. knowledgeable. He made sure I got the best car I could afford. More

by Noahbrooks92

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for sharing your experience with everyone!

October 15, 2021

Dealership Rating

Employee Rating

Very slow service for a oil change and tire rotation. 2.5 hrs total with a very very poor wash job. Very disappointed!!! 2.5 hrs total with a very very poor wash job. Very disappointed!!! More

by vickifrye50

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Glory Abiertas

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Oct 25, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I'm sorry to hear that your wait in our service center was longer than expected and our free car wash disappointed you. I will share your experience with our service team and service manager.

October 04, 2021

Dealership Rating

Employee Rating

Mitchell and the entire team where amazing! I definitely would recommend them to anyone.Thanks! would recommend them to anyone.Thanks! More

by a.pierce1030

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gregory Ireland , Mike Geesaman, Bekah Wehman

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Oct 05, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review!

October 02, 2021

Dealership Rating

Employee Rating

mitchell was great. he really made sure i was getting exactly what i wanted, and was very helpful as well. thanks again! exactly what i wanted, and was very helpful as well. thanks again! More

by knothaddy

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jacob Childress, Bekah Wehman

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Oct 05, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Mitchell is a great asset to The My Auto Group! Thank you for your business!

October 01, 2021

Dealership Rating

Employee Rating

I had a great experience even though I ended up with a different suv! Mitchell and Alex were very helpful. different suv! Mitchell and Alex were very helpful. More

by Kmfett

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Alex Wiedenhoeft

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Oct 06, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review and for sharing your experience. We hope that you are enjoying your new SUV!

Oct 08, 2021 -

Kmfett responded

I love my new car. Still getting used to all the fancy equipment on it!

September 21, 2021

Dealership Rating

Employee Rating

Mitchel Ladd was very efficient and pleasant. All of my questions were answered and my trade was handled quickly. questions were answered and my trade was handled quickly. More

by jbgallup

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Gongalski

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Sep 23, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are so glad that Michell was able to meet your expectations during the trade-in process! We appreciate your business!

September 13, 2021

Dealership Rating

Employee Rating

Always professional and an outstanding team. Upfront and great prices. I would purchase another vehicle from this dealership. great prices. I would purchase another vehicle from this dealership. More

by sgenschaw

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Nelson, Bekah Wehman

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Sep 14, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you so much for giving Mitch and our entire My Auto Import Center Sales Team the opportunity to earn your business!

September 08, 2021

Dealership Rating

Employee Rating

Mitchell was great to work with when buying my Subaru Crosstrek, would definitely use him again and recommend him to family members and friends. Very easy transaction. Crosstrek, would definitely use him again and recommend him to family members and friends. Very easy transaction. More

by clmorin_1

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 08, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the review! We are glad to have Mitchell on our team and pleased to hear he is representing My Subaru of Muskegon so well. Thank you for giving our Subaru Sales Team the opportunity to do business with you!

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