Mo Kharim
Mo Kharim at Koons Tysons Toyota

Mo Kharim

Service Advisor

Koons Tysons Toyota

8610 Leesburg Pike
Vienna, VA 22182

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14 Reviews
not yet
rated

14 Reviews

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14 Reviews of Mo Kharim

November 15, 2024

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Employee Rating

Great job, nice advice , great explanation Talk about future car maintenance schedule And repair estimate More

by Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Koons Tysons Toyota responded

Khan, we're delighted to hear that you had a positive experience and felt informed by our team at Koons Tysons Toyota. Please let us know if you need further assistance down the road!

October 16, 2024

Dealership Rating
Employee Rating

Fantastic David customer service Alex thank you so much UT the best of the Best More

by Victor.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Koons Tysons Toyota responded

Victor, thank you for leaving Koons Tysons Toyota a five-star review! We are delighted to hear that David and Alex provided top-notch service. Until next time!

September 10, 2023

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Employee Rating

The dealer service professional welcomed me and took care of my car without delay. The waiting room is large and comfortable More

by omar_altalib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Koons Tysons Toyota responded

We're glad to know you had a comfortable and efficient experience at Koons Tysons Toyota. Thanks for the positive feedback, we appreciate it!

August 11, 2021

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Employee Rating

I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. More

by towonderwhy
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 12, 2021

Koons Tysons Toyota responded

I am concerned to read about your experience, as this is not the high level of care we expect for our guests. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

Aug 20, 2021

Koons Tysons Toyota responded

If you could, please reach back out to me, as the voicemail is full and I am unable to leave a message. After our previous conversation, I reviewed this with the service advisor and technician and it is fair to note that you hired a third party company to install an electronic device that required access to the headliner. We can't be held liable after 4 months when there was another company involved and had access to the same area. If you would like to further discuss this, I'd be more than happy to. Please call me directly. Thank you.

Aug 19, 2021

towonderwhy responded

Krystle called and promised me to come up with a happy solution, but nothing happened. So this proved their low ratings.

Aug 20, 2021

towonderwhy responded

Again, this issue was not being addressed at the beginning, during and even after the moon roof was fixed. So let me ask you this why no one brought the issue to my attention until I called and complained. I am an owner of a service industry too and if we saw something is wrong at the beginning we have to let the client know ahead of time. So are you telling me those people you hired are not aware of this standard procedure?

October 24, 2020

Dealership Rating
Employee Rating

Thank You, Mo & Pete for making my first oil change service experience the BEST for my 2021 Supra 3.0!! Also, the certified mechanic/technician is amazing and will continue to bring it to him! Excel More

by 2021 Yellow Supra 3.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Koons Tysons Toyota responded

Thank you for the glowing review! We are proud to have earned your business and happy to hear that you had such an exceptional service experience at Koons Tysons Toyota. Safe travels, and we hope to work with you again down the road!

January 27, 2017

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Employee Rating

Service Center! Excellent service!! if you ever need to stop by the service center then go and see Mr.Mo who is really helpful and kind. He gets things done quickly w More

by aka2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2017

Koons Tysons Toyota responded

Thanks for the review!

September 06, 2016

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Employee Rating

Maintenance service is always done well! The staff do a great job of making payment, tracking and service done checklists easy and affordable. Great location, and I've really enjoyed each tri More

by VA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2016

Koons Tysons Toyota responded

Thanks so much for the review!

August 31, 2016

Dealership Rating

Excellent customer Service We took our corolla 2013 for oil change. My service writer MO recommended an extended service warranty which was being offered by Toyota. He not only More

by Vinod Narang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2016

Koons Tysons Toyota responded

Thank you so much for the review!

August 28, 2016

Dealership Rating
Employee Rating

Very Good Service w/discount I have been to this dealership with many years. I normally work with Brian Nguyen and Mo Kharim. Brian Nguyen did a good job on my old car services. I More

by kim nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Nguyen

Aug 31, 2016

Koons Tysons Toyota responded

Thank you so much for the review!

August 04, 2016

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Employee Rating

Excellent customer service! Sam Jawaid was very professional and treated us with great respect. He was very knowledgeable. My 3rd car from this dealership and I will definitely r More

by Nisha Khan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Jawaid , Hassan Usami

Aug 10, 2016

Koons Tysons Toyota responded

Thanks for the review!

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