Mobile Service
Mobile Service at Campbell Ford

Mobile Service

Remote Guest Experiences - Mobile Service Manager

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.9
170 Reviews

Dealership Experience

2 yrs, 11 mos

Languages Spoken

English English

4.9

170 Reviews

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170 Reviews of Mobile Service

February 16, 2026

Dealership Rating
Employee Rating

Campbell Ford’s Mobile Service visit was an excellent experience. Jake called when he was on the way, arrived on time, and worked quickly and efficiently. He explained each step of the process, as well More

by jimwagner58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Gamez

Feb 17, 2026

Campbell Ford responded

Thank you for choosing our Mobile service for your Ford Fusion. We’re glad the technician arrived on time, walked you through each step and worked efficiently. Feel free to reach out to Chris if you have any questions about future services.

February 14, 2026

Dealership Rating
Employee Rating

Campbell Ford is by far the best experience I've ever had with a dealership, from the sales staff and service staff I have not had one problem. Great customer service from start to finish. More

by PHILAGEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fletcher, Colin Daly

Feb 15, 2026

Campbell Ford responded

It’s wonderful to hear that our sales and service teams provided a seamless experience with your Ford Edge. We’re pleased there were no hiccups from start to finish. If there’s anything else we can assist with, just let us know.

February 08, 2026

Dealership Rating
Employee Rating

Everything performed on time in an efficient and courteous manner. Would recommend highly to anyone More

by wagyubutcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2026

Campbell Ford responded

We’re glad to hear the service on your Ford F-150 was completed efficiently and courteously. Thank you for recommending us to others.

February 07, 2026

Dealership Rating
Employee Rating

I have had bad issues in the past with another company. Campbell has been making it very easy to not want to switch to another company. Erik is definitely a high reason we come back. The mobile service is More

by bucpeg88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 07, 2026

Campbell Ford responded

It’s great to hear that Erik and Mobile service have earned your loyalty after past issues. Congratulations on your new Ford Explorer and we look forward to supporting you in the future. Thank you for sharing your feedback.

February 07, 2026

Dealership Rating
Employee Rating

Courteous and professional gentleman. I plan to use their mobile services in future. That says it all for me. More

by You are bothering me now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2026

Campbell Ford responded

Thank you for the five-star review and for trusting Mobile to service your Ford Mustang. We’re thrilled our technician treated you with courtesy and professionalism. We look forward to providing Mobile assistance again.

February 07, 2026

Dealership Rating
Employee Rating

Everything from initial contact to the work performed was professional and on time. It was a good experience. More

by woodburya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly , Eric Flora

Feb 07, 2026

Campbell Ford responded

We’re happy the service on your Ford Mustang met your expectations and was completed on time. Thanks for sharing your positive experience.

February 04, 2026

Dealership Rating
Employee Rating

Jake did my oil change and was fantastic, very knowledgeable and efficient. Mobile service never disappoints, it is so convenient! More

by RACHELHAUCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Campbell Ford responded

We’re pleased our Mobile service delivered a knowledgeable and efficient oil change for your Jeep Grand Wagoneer, making maintenance convenient for you. Thank you for the five-star review. We look forward to helping with your next service.

February 03, 2026

Dealership Rating
Employee Rating

Had a recall and the first mechanic came out for the recall replacement but had to order the part. Rescheduled and then they called to reschedule again. They were not accommodating to my time I wanted i More

by lori_122262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Molly?

Feb 03, 2026

Campbell Ford responded

I'm so very sorry for the inconvenience. Several of Ford's recalls require us to verify a condition prior to ordering parts to complete the recall. This should have been communicated to you. That said, January was extremely challenging for us. The unusual weather including the extensive snow falls and cold temperatures we encountered were particularly challenging. I hope you can appreciate that our employees safety always comes first. At times rescheduling became far more common place than we would ever encounter under normal winter conditions. Thank you for giving us the opportunity and again I apologize for any inconveniences we may have caused you.

January 31, 2026

Dealership Rating
Employee Rating

The guys came prepared and answered all my questions to my satisfaction. They pointed out that my passenger airbag orientation needed to be corrected. They confirmed everything with a computer ima More

by skyknack79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly

Jan 31, 2026

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

January 28, 2026

Dealership Rating
Employee Rating

Quick reply for setting up the appointment, great communication, and just making sure I was taken care of was amazing! More

by reggiewilliams2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly

Jan 28, 2026

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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