Moe Omar | Page 2

Well had my new tundra towed in on September 22 for leaving my family stranded corwins had it 3 days I get it back not even 3 days later towed back in AGAIN on September 29 same issues. In the followin leaving my family stranded corwins had it 3 days I get it back not even 3 days later towed back in AGAIN on September 29 same issues. In the following months YES months I got the run around so bad from dealer AND Toyota itself to the point in November I started a lemon law process. Because the sales team would not help me trade into a new lease because there was no word on what was wrong or how to fix my new truck with 9079 miles after over a month In the shop. Dec5 was the document only hearing to decide if it was going to be bought back or trade out into a new lease but Toyota ruled against me due to lack of documentation!! The dealer won’t release any internal documents to me just the generic work order!! What a scam!! Anyway the falsified letter from Toyota said they ordered an engine “immediately “ for my truck and it came in on November 21 and the truck would be ready on December 5. I called my service manager and said wow we got a whole motor? He was as so as I was he said “no” no motor was ever ordered just some heads to try that came in late November. And still had no answer to when I would get it back. 12/5 12/6,12/712/8 and then on 12/9 I got the devastating news that Toyota ruled against me and said I was on my own. The week before Christmas they had a motor finally arrive for my truck but you guessed it no word on when it would be mine again. Finally picked it up on 12/31. Smells like gojo and grease inside along with deep disappointment and 18% fuel left from a full tank when it was towed in in September!! I have owned many Toyota trucks and SUVs throughout my years and WAS a very dedicated and loyal customer until now. Not once did anyone offer to help with trying to expedite the situation or even offer to take $10 off fees on a new lease if I traded this in, they said my payment would go up from $425 to $900-$1000 plus $5k down because I’m upside down 9 months in on my 3year lease!!! Very disappointed with Corwin and Toyota went to pick it up and the door shut behind me barely before I was out and made me feel like it was my fault. Nobody reached out to see if there was anything that they could do to ease my worries month after month. Would have been nice to tell people Corwins stepped up and said what can we do? Like I said even an air freshener would of been a great act of kindness after what I’ve been through for 3 months of uncertainty.. More

by Pilot Verified Customer Verified Customer

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This is our 8th purchase at Corwin Toyota. Justin is awesome as so is rest of staff Justin is awesome as so is rest of staff More

by joelgunderson Verified Customer Verified Customer

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Fast and reliable deal. Helpful and assisted us until we get our chosen car. Nonetheless a five star Helpful and assisted us until we get our chosen car. Nonetheless a five star More

by crisyumul2014 Verified Customer Verified Customer

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Fantastic experience all around! Moe and the entire team made the process seamless. Thank you! Moe and the entire team made the process seamless. Thank you! More

by ASHLEYOLSON Verified Customer Verified Customer

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I really was happy with how they work with you and try to get the best deal for the customer I really appreciate that in a service and they also helped my mom and sister get a new car so it was very helpful get the best deal for the customer I really appreciate that in a service and they also helped my mom and sister get a new car so it was very helpful More

by NICSCHAAN Verified Customer Verified Customer

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No pressure sale, salesman who go out there way to find a vehicle that meets your requirements. vehicle that meets your requirements. More

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My salesman was the best person I have ever worked with. Very friendly, helpful, kind, and knows every aspect of his job in great detail. Best salesman ever Very friendly, helpful, kind, and knows every aspect of his job in great detail. Best salesman ever More

by LISA_SUE59 Verified Customer Verified Customer

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Purchased quite a few Toyotas here - sadly new expectations have not been met. First new vehicle purchase in a long time and running into recalls and other design issues dealership and Toyota do expectations have not been met. First new vehicle purchase in a long time and running into recalls and other design issues dealership and Toyota do not want to address. Current visit was like chasing your tail from one desk to another in the service department- our service advisor, Chris was really good but when I went to check on the progress and he wasn’t around I sought info from Adam - asked if he had a minute to help he indicated he did and then when I told him I was working with Chris he actually acted like I was a more of an inconvenience - wanting me to wait when all I was looking for was a round about time or when our vehicle would be done (had been waiting 3 hours at this point) This ain’t the first time Adam has been a challenge to work with- For the most part really enjoyed our buying experience our go to sales rep Brenen has always been a pleasure to work with. So it is now the service experience and Toyota not taking ownership of issues that is a challenge - More

by Wrkohls69 Verified Customer Verified Customer

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Everyone I worked with was incredible. Great customer service, and overall experience. Faith was knowledge and found the perfect car. Great customer service, and overall experience. Faith was knowledge and found the perfect car. More

by jstevens2262 Verified Customer Verified Customer

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Just all around good customer service. Had the multi protection applied to my vehicle and they detailed the inside too. Love it. Had the multi protection applied to my vehicle and they detailed the inside too. Love it. More

by KELLEYN Verified Customer Verified Customer

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