Mohamad Mayassi | Page 14

A happy, satisfied, and content repeat customer! This was a return visit for my lease renewal. During the process, and at the completion of, I was very pleased and satisfied. I drove away in my new This was a return visit for my lease renewal. During the process, and at the completion of, I was very pleased and satisfied. I drove away in my new SUV, a VERY HAPPY and CONTENT customer! I should note that I entered the dealership mid-afternoon on New Year's Eve Day. Mr. Mayassi, Mr. Cahoon, and Ms. Massenburg remained AFTER hours to complete my paperwork for a new lease renewal. I returned on New Year's Day to pick up my car, and again, Mr. Mayassi remained AFTER hours to provide a complete and unhurried overview of my new vehicle. I certainly appreciated the professional service of all! I felt that Mr. Mayassi should be specifically noted for his patience!!! He left me alone in his office to think through the financial aspect of my lease renewal. I appreciated this kind gesture more than I can express in words. Also, he was NOT an overbearing salesperson. All the personnel were friendly at CB Lexus. Two other names to be specifically noted are- Ms. Jane Tucker, receptionist and Mr. Derrick Nichols, salesperson. I have also enjoyed and appreciated the Service Department at the dealership. I am a happy, satisfied, and content repeat customer!! More

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Excellent service Excellent Service. Mr. Mayassi was very helpful and patient. Would recommend and return again. All of the staff was helpful from our very first visit. Excellent Service. Mr. Mayassi was very helpful and patient. Would recommend and return again. All of the staff was helpful from our very first visit. More

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Impeccable service every time. Mohamad Mayassi is so wonderful to his customers. He is our salesman for life. He is accommodating and understands our needs. Shawanda was very profes Mohamad Mayassi is so wonderful to his customers. He is our salesman for life. He is accommodating and understands our needs. Shawanda was very professional and friendly making sure that we understood every document we had to sign. We love Charles Barker Lexus. More

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Outstanding Car Buying Experience We had a truly outstanding car buying experience with Mohamad Mayassi, from our initial contact with him until we drove off the lot in our new 2019 Le We had a truly outstanding car buying experience with Mohamad Mayassi, from our initial contact with him until we drove off the lot in our new 2019 Lexus ES 350. Mohamad listened to what we were looking for to replace our 2010 Lexus. When we returned the next day, he showed us numerous Lexus ES 350’s that were available at the dealer’s lot and also what could be ordered. We feel he gave us a fair and reasonable trade-in value for our 2010 Lexus. He was thorough, and courteous at all times. At no time did we feel hurried nor pressured to buy. We selected a car on the lot, then he guided us through the purchasing and DMV processes, and provided an on-hands review of the latest technology and setup within our new car. Mohamad made our car buying experience easy and a truly outstanding car buying experience. More

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Good experience Mohamad Mayassi was able to source the exact car I wanted, have it transferred to Newport News at a reasonable cost, detailed/cleaned the car and pres Mohamad Mayassi was able to source the exact car I wanted, have it transferred to Newport News at a reasonable cost, detailed/cleaned the car and presented to me with a beautiful red ribbon at promised time. Spent time reviewing all the features and did not make me feel rushed even though he had another delivery the same day. It was a good experience as he wanted to make sure I was pleased with everything. More

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Best car buying experience The best car buying experience I had. I submitted my info on TrueCar and Mohamad called me when he received it. He made an appointment for me to come The best car buying experience I had. I submitted my info on TrueCar and Mohamad called me when he received it. He made an appointment for me to come and and don’t have to wait. Mohamad and Thomas gave me a fair offer on the trade and a good discount on the new 1. Thomas even left a treat for my daughter. I would recommend Mohamad amd Thomas to all my family and friends. More

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Outstanding dealership Friendly, helpful, knowledgeable and empathetic! They have it all. This a must go place if buying or servicing your Lexus. They will make it worth th Friendly, helpful, knowledgeable and empathetic! They have it all. This a must go place if buying or servicing your Lexus. They will make it worth the effort! More

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Charles Barker Lexus has consistently good preformance We bought a 2019 RX 450H Lexus from Mohamad (Mo) Mayassi in Newport News Va during the December to Remember Lexus sale. Mo did a really nice job and h We bought a 2019 RX 450H Lexus from Mohamad (Mo) Mayassi in Newport News Va during the December to Remember Lexus sale. Mo did a really nice job and he was a pleasure to work with. Having owned many Lexus's over the years we knew what we wanted and Mo worked hard to help us get a deal we are happy with and believe was fair. We compared other luxury SUV but decided in the end we like Lexus cars and the service they provide during the life of their products (both Newport News and Va Beach have excellent service departments). More

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"Best deal up front with no stress" I was in the market for my 4th Lexus, (first 3 purchased out of state). After 30 years of not buying in Virginia, I decided to contact Charles Barker I was in the market for my 4th Lexus, (first 3 purchased out of state). After 30 years of not buying in Virginia, I decided to contact Charles Barker in Newport News. I spoke with Mohamad Mayassi over the phone, and was invited to come in for a test drive. When I walked into the Dealership, I immediately had flashbacks to previous experiences with other local dealerships, which was not pleasant. After sitting down and talking with Mohamad, I had a strong feeling this man was going to sell me a car. He did not pressure me. I made my needs known and after talking with his GM, I was presented with what turned out to be an unbeatable offer. Not to mention, before accepting the offer, I was in touch with numerous Lexus dealers up and down the east coast looking for a better deal which I did not find, with the exception of a dealership Florida, but the $400 was not worth the travel. After 4 days of searching, I called Mohamad and told him I was ready to close the deal that day. I am now "Riding With Charlie." Deola Smith More

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No hassel car buying I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. A I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention. More

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