Mohamad Mayassi | Page 21

Charles Barker Lexus and Mohamad Mayassi are simply the best Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in ou Lexus is a phenomenal product with a very well deserved excellent reputation. Charles Barker Lexus adds a level of customer service unsurpassed in our experience. We worked with Mohamad Mayassi during our recent purchase - his courtesy, patience, knowledge and exuberance are amazing. He has earned our complete trust and our respect. He is indeed an outstanding ambassador for Charles Barker Lexus. We also worked with Kevin Morgan who is truly an expert in the exceptional technolory provided by Lexus, as well as Thomas Cahoon, Tony Rutherford, and Nancy Van Kylen. We are new to Lexus but we will be back - with product, service and people like this, there is simply no other option. Thank you Mohamad and everyone at Charles Barker! More

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Buying a Lexus from Charles Barker is a good experience Our 3rd Lexus from Charles Barker. All purchases have been the same: - Great product - Knowledgeable folks - Straight forward pricing discussions Our 3rd Lexus from Charles Barker. All purchases have been the same: - Great product - Knowledgeable folks - Straight forward pricing discussions - The 'extras' that we want; e.g. paint protection, pre-paid maintenance - Staff listen to needs and values - Staff values our presence - Professional treatment and no gimmicks Starts with Mohamad who has been working with us for months as we got ready and made up our mind. Feel like he would turn Lexus upside down to find what we want and give us a straight offer. Tony finishes the sale with a degree of no-gimmick/professional approach that was appreciated and refreshing. Kevin adds the post-sale instruction with a friendly and effective manner. Add all this to the kind of service treatment ("They always make me feel like a queen." says my wife) we get we get from Lilly and its no wonder we are repeat customers. See y'all for number 4...many years in the future: too bad Lexus is such a reliable car. More

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Great buying experience for our first Lexus! My wife and I had a great experience buying our RX 350 at Charles Barker Lexus Newport News! From the moment we walked in until several visits later My wife and I had a great experience buying our RX 350 at Charles Barker Lexus Newport News! From the moment we walked in until several visits later when we drove our new car away, everyone was wonderful to work with, especially our superb sales rep, Mo Mayassi! Mo constantly strived to work every issue and answer every question and concern we had along the way and made us feel comfortable in the process—he is a consummate professional who puts people first and is the epitome of the definition of customer service – in fact, I looked up “customer service” in the dictionary and found Mo’s picture there:) Absolutely top-notch !! Mo was our main man but he had a great set of team mates helping him and us make the process flow smoothly: Kevin Morgan did a great job explaining all the technology and vehicle operations and he followed up with me yesterday on a few questions he promised to get back to me on—again, spot-on customer service! Tony Rutherford made the financial/business end of the experience a smooth process and was great explaining terms and conditions as well as service plans and other options/questions we had to wrestle with, in the easily understandable style of a seasoned pro – yet with the humor to (almost) make it a pleasure to sign our lives away :) ! Finally, Thomas Cahoon, provided the final touches that helped make all of your folk’s efforts come to fruition – everyone was not only extremely knowledgeable but had a warm sense of humor and made us feel at home --- as if we were part of a family instead of just working with a dealership – and that is a differentiator not lost on a customer and it especially made a very positive impact on my wife and me. Thanks again and look forward to continuing the relationship throughout our ownership of a great car from a five-star dealership family! Rich & Bunnie Gibaldi More

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Loved the whole experience! This was our 1st Lexus purchase experience. Our salesman was Mohamad Mayassi.......What a memorable and outstanding experience my husband and I had de This was our 1st Lexus purchase experience. Our salesman was Mohamad Mayassi.......What a memorable and outstanding experience my husband and I had dealing with Mohamad!!! Not once did he make us feel pressured or persuaded. He was very courteous, knowledgeable and professional. I would definitely purchase from this dealer again. More

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Outstanding Service I would like to praise MOHAMAD T. MAYASSI for his outstanding service. Since November 2014 I have purchased THREE Lexus vehicles from Mr. Mayassi. H I would like to praise MOHAMAD T. MAYASSI for his outstanding service. Since November 2014 I have purchased THREE Lexus vehicles from Mr. Mayassi. He has been extremely helpful and very professional in my dealings with him. He is friendly and seems to know exactly the vehicle I want. When I stopped by the dealership yesterday I had no intention of purchasing another Lexus.. He showed me a convertible and I bought it! He knows his customers and he knows how to make them feel important. Charles Barker is extremely lucky to have him. More

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The "Mayassi Touch" Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combinatio Mo Mayassi has mastered the fine art of customer service: customer interests, customer needs and customer capabilities, a subtle three-ring combination. The principles surface from the second you encounter him. He assesses your needs: work, personal other sometimes special needs...e.g. transporting a disabled parent. The, customer interests, what does he/she want for these purposes, or needs: a "G" class or RX, maybe a sedan. Finally, what can the customer prudently sustain by way of financial burden: cash, loan, lease? Nothing pushed your way; he subtly lets the customer analyze his options, a choice made, he'll comment on it, maybe even suggest something else. I commend Charles barker for adding these talents to its Salesforce. Bob Lockwood Customer, May 2105 More

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Excellent Lexus Purchase Experience My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealer My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealership. The emails I sent to Virginia Beach and Newport News were ignored for some reason. However once I contacted Mark Davis at the Newport News dealership he made things happen. Then I had the opportunity to work with Mohamad T. Mayassi to close the deal on the purchase of a Certified Preowned 2011 Lexus ES 350. Working with these two gentlemen and acquiring this vehicle was my dream come true. Other folks I spoke to while at the dealership were also friendly and warm. Charles Barker Lexus has a class dealership in Newport News. More

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We had a WONDERFUL experience with this dealership. "Mo" short for Mohamhed was our sales guy and he was AWESOME!!! We loved him right off the bat. Everyone from the front desk clerk to the Sales Mana "Mo" short for Mohamhed was our sales guy and he was AWESOME!!! We loved him right off the bat. Everyone from the front desk clerk to the Sales Manager to the General Manager was great to work with. They are very friendly and super trustworthy. They went out of their way to help us. Even other sales guys went out of their way to help. We bought a 05 used Lexus RX330 and LOVE our car but most of all we love our new friends at Charles Barker Lexus Newport News! More

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Everyone was great! I was treated with respect and honesty. I would recommend Charles barker Newport News to anyone. Muhammad and all were great. Thanks honesty. I would recommend Charles barker Newport News to anyone. Muhammad and all were great. Thanks More

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Painless purchase! Mohammed was wonderful! I hate car shopping and kept putting off buying a new car. My husband had been encouraging me for the past year. I would definitely come back. shopping and kept putting off buying a new car. My husband had been encouraging me for the past year. I would definitely come back. More

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