Mohamad Mayassi | Page 20

Honest and Fair Mohammad Mayassi is an exceptional sales person. He was very fair and honest with me. He let me take the vehicle home overnight to verify that it was Mohammad Mayassi is an exceptional sales person. He was very fair and honest with me. He let me take the vehicle home overnight to verify that it was right for my daughter. Very easy and pleasant experience. If you do go to Charles Barker Lexus, ask for Mohammad. He will take excellent care of you! Thank you very much Mohammad! Shaun W. More

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A Christmas Lexus (2016 Purchase - 2017 Model) I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine and he was attentive to my comments to the point I got the vehicle I wanted, but ... the follow-up was slow, incomplete, and full of promises that took over a month to resolve. The car was delivered (22 Dec 16) as planned. I didn't realize until later that the "maintenance kit" for the Auto Armor was not present. The temporary (30-day) registration was present and I was assured the permanent registration would arrive in the mail long before the temporary expired. I currently live in SC, so going by the dealership for the permanent one was out-of-the-question. As time on the temporary registration was running out, I noted the issue of no "maintenance kit" being delivered and that the registration was almost expired. "We'll get right on this and have it 'over-nighted' to you." It expired and I spent the next ten (10) days in communication with all levels of management to get the replacement registration and the kit. I was not able to drive the car for nine (9) days, because the replacement registration did not arrive. Not surprising, the finger-pointing happened, where they blamed the mishandling of the documentation on their "contractor" that handles these transactions. Obviously, there is no oversight, follow-up, and/or quality review on performance. To avoid an epistle, I'll not detail the complications I experienced regarding proof of insurance, except to say they made a minor debacle on this documentation, too, that just required them reading what was in front of them. Ultimately, in February, I was back on the road and have a maintenance kit to show for my $795 Auto Armor. Previously, my purchases of Lexus vehicles have been at Lindsay Lexus/Aaron Taylor in Alexandria (VA), and I would recommend them to the fullest. More

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Sales and Delivery Experience From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He res From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He respectfully and professionally listened to what I said about what I would do and what I would not do. Mr. Antar applied honest and ethical principles during the negotiation process. I traded a 2016 Mercedes Metris Passenger Van and after several expected rounds, I received a mutually agreed upon fair trade in. Plus, I was given a purchasing courtesy that allowed me to complete the trade in and delivery process and finalize the payment in full within a reasonable time. Finally, Mr. Antar provided me with a tutorial of the many features of the vehicle based upon my learning curve and demonstrated a thorough knowledge of those features as he enthusiastically explained the many complexities of the vehicle I purchased. Mr. Antar receives an A+ for far exceeding any past experiences with sales representatives that I can remember. Thank you Mr. Antar. More

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Another satisfied customer!! I recently purchased the Lexus ES350. Beautiful car and I love it. Mo was the salesperson who assisted me with my purchase. Great guy, beautiful spi I recently purchased the Lexus ES350. Beautiful car and I love it. Mo was the salesperson who assisted me with my purchase. Great guy, beautiful spirit, and a personable salesman. No high pressure sales tactics and I was very comfortable with him throughout my entire car buying experience with Charles Barker Lexus. More

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Mohamad Mayassi Did very good job to help us get my Rx 350 very good job thank you. he help us get the car i need, i well recommed him to all my friends.Mr mo is very nice thank you. very good job thank you. he help us get the car i need, i well recommed him to all my friends.Mr mo is very nice thank you. More

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First Lexus I absolutely love my new ES350 sedan. I had a wonderful experience with CBLNN. Mo was professional, personable and knowledgeable, as was Thomas Cahoon I absolutely love my new ES350 sedan. I had a wonderful experience with CBLNN. Mo was professional, personable and knowledgeable, as was Thomas Cahoon. I so enjoyed working with Tony Rutherford and felt his financial guidance was so helpful when deciding my payment options. Not to mention his easy going personality. John Keck was truly patient with me and very helpful during 'our car tutorial.' Overall, a great car-buying experience. Sue Williamsburg, VA. More

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Outstanding Car Buying Experience Working with Thomas Cahoon, Tony Rutherford, and Mohamad Mayassi to purchase our first Lexus at Charles Barker Lexus in Newport News was the best deci Working with Thomas Cahoon, Tony Rutherford, and Mohamad Mayassi to purchase our first Lexus at Charles Barker Lexus in Newport News was the best decision that my wife and I have made! They empower their customers with the key information that is needed to make a sound decision! None of them were pushy in any aspect of our car buying experience! Definitely will plan on doing business with this group again! More

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World Class Experience Mohamad was our salesman and even though we were purchasing a used vehicle, we were treated as if purchasing the most expensive vehicle Lexus offered. Mohamad was our salesman and even though we were purchasing a used vehicle, we were treated as if purchasing the most expensive vehicle Lexus offered. His experience, knowledge, and care really came through as he patiently answered all of our questions about the Toyota Highlander. His goal was to make the experience world class, which it was. He definitely went out of his way to ensure the purchase satisfied my wants and needs. Thank you Mohamad. Thank you Charles Barker Lexus for a wonderful experience, It is easy to see why he is a top salesman. I highly recommend him and this dealership. HIGHLY RECOMMENDED!!!!!!!!!!! More

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Outstanding service Mohamad was our salesman and you could not ask for a better person. He was staightforward, did not try to talk us into anything and is a people pers Mohamad was our salesman and you could not ask for a better person. He was staightforward, did not try to talk us into anything and is a people person. It is easy to see why he is a top salesman. I think he wen out of his way to make our purchase as honest and straightforward as possible. I highly recommend him and this dealership. I have purchased 2 cars from them and enjoy the people and serice. HIGHLY RECOMMENDED!!!!!!!!!!!!!!!!! More

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good experience informative Neighborhood dealership that has good quality cars and high standards. Friendly and informative sales persons that sells reliable vehicles. I would re Neighborhood dealership that has good quality cars and high standards. Friendly and informative sales persons that sells reliable vehicles. I would recommend this dealership to my friends and family. More

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