Mohamad Mayassi | Page 9

Had a wonderful experience finding my car After looking for a used Lexus for sometime I came across an ad for the exact model I was looking for. I was easily able to schedule a test drive and After looking for a used Lexus for sometime I came across an ad for the exact model I was looking for. I was easily able to schedule a test drive and was able to ask Mohamad many questions about the car. He was more than willing to go get an answer about something we were both uncertain about. There was no pressure applied to purchase the car that day. Purchasing the car was a very easy process. I had made financing arrangements so I brought that paperwork with me. Since I had brought my own financing my time in the finance office was relatively short. Shawanda was very pleasant to work with. I think we were out in just over an hour. I was impressed with my experience with the dealership as a whole. The facility was very nice and before I forget the detail job on the car was excellent. More

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First time leasing a luxury car. We looked at the top 5 luxury SUVs in the area. Lexus was the final stop. All were good looking vehicles with all of the safety features we wanted. Wh We looked at the top 5 luxury SUVs in the area. Lexus was the final stop. All were good looking vehicles with all of the safety features we wanted. What sold us was the sales team. The other dealerships showed no interest in us as individuals. They left us feeling like a transaction that they needed to make their sales quota. Mohamad showed us the vehicles we wanted to see and at our pace. We told him we were just looking and gathering information. He answered all of our questions and never made us feel like we were taking up his time. We met Thomas and Tony, they both introduced themselves and wanted to assure us that they were there to help in any way that they could. We also met Shawanda in Finance who answered our questions concerning the lease process. When we left we felt like we had met people who we could trust. We were looking for a vehicle, but what we wanted most of all was a working relationship that we could depend on. We got that at Charles Barker Lexus. Thanks for the great experience! Lawrence and Lucy Winmon More

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Hands down the best buying experience I have ever had purchasing a vehicle!! Mohamad, Tony and Shawanda are a phenomenal team and made the entire purchase a great experience. First class customer serv purchasing a vehicle!! Mohamad, Tony and Shawanda are a phenomenal team and made the entire purchase a great experience. First class customer service and attention to detail. Highly recommend to anyone purchasing a Lexus. More

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Excellent Experience We had never considered a Lexus before so we stopped by there one afternoon. We were totally surprised at how the N300 drove. We bought a LEXUS!!!! Fi We had never considered a Lexus before so we stopped by there one afternoon. We were totally surprised at how the N300 drove. We bought a LEXUS!!!! First time Lexus owners More

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Excellent Car Leasing Experience Once Again I have leased 6 Lexus RX350s since 2005 with 5 being from Charles Barker Newport News. The folks there are kind and courteous and have always threate I have leased 6 Lexus RX350s since 2005 with 5 being from Charles Barker Newport News. The folks there are kind and courteous and have always threated me well and made me feel like family. Each experience was better than the one before however my most recent experience was outstanding! My salesman has been Mohammad Mayassi of whom I now consider a friend. He explained everything I needed to know about each car as if it were my first lease. He has even shown up in the service Dept. to make sure that experience was also a good one. Mohammad has a customer for life in me. Thank you to Shawanda Massenburg for being totally professional and transparent during the business process. And a special thanks to the General Manager, Thomas Cahoon who greeted me by name and expressed his happiness for me. Most of all I want to express my gratitude to Tony Rutherford for putting me at ease during the entire process. I would recommend Charles Barker Lexus Newport News to anyone looking for a professional car buying experience by experts. More

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THE BEST CAR BUYING EXPERIENCE! We can't say enough good about our experience at this dealership. We are repeat customers for a reason. Our first Lexus was purchased at this dealer We can't say enough good about our experience at this dealership. We are repeat customers for a reason. Our first Lexus was purchased at this dealership and that was an outstanding experience, as well as dealing with the outstanding service department over the past several years. They are truly focused on great customer service. Would not want to go anywhere else. With our most recent purchase, we worked with Mohammad Mayassi. He was friendly, informative, honest and honored his promises. He made this one of the best car buying experiences ever! He made the process smooth, treated us with respect, AND as if we were family. We also worked with the General Manager, Thomas Cahoon, who was very friendly, professional, honest and helped to make the overall process smooth and transparent. A great salesman, a great general manager, a great dealership that we would HIGHLY recommend to anyone. With all that said, we'd like to add that we are not always the easiest to please when buying a car! More

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Repeat customers We are repeat customers. Our experience with our team was great. Very efficient and no hassle!!! Mohammad Mayassi and Tony Rutherford were extremely We are repeat customers. Our experience with our team was great. Very efficient and no hassle!!! Mohammad Mayassi and Tony Rutherford were extremely helpful and knowledgeable! More

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Great Awesome dealership, very transparent. Mohammad great salesperson who I highly recommend. Tony and Thomas great people to work with as well. Love my n Awesome dealership, very transparent. Mohammad great salesperson who I highly recommend. Tony and Thomas great people to work with as well. Love my new GS460. More

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Ease of buying a car. I have purchased many cars (20+) in my life time. This is the only dealership that I have bought two new cars over a six year period from in just a f I have purchased many cars (20+) in my life time. This is the only dealership that I have bought two new cars over a six year period from in just a few hours the day that I went shopping. I am very hard to deal with, and know what I am willing to pay when I am looking at each model. Most dealers are asking several thousand dollars over my what I am willing to pay and not willing to negotiate. If I keep going back they will eventually come to my price after many months. Mohamed Mayassi was very patient, knowledgeable, friendly, and willing to work with me on finding the right car at the right price. I would recommend them to anybody that is serious about buying a car. Their service department is excellent. More

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Car buying made easy I'm a repeat Mohamad customer. He is calm, low key, effective salesman. Zero pressure, total professional. He is totally customer focused. He and I'm a repeat Mohamad customer. He is calm, low key, effective salesman. Zero pressure, total professional. He is totally customer focused. He and I went over my requirements for my new RX 350, he found one and it was at his dealership the next day and in my driveway that evening. Deal closed! His initial offer on my trade was on the north side of what Blue book told me to expect. He and Tony made the paperwork easy. You can be sure that I will continue to be a repeat Mohamad and Charles Barker customer. More

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