Mohammad Faruque | Page 3

Pre-owned Car Shopper responded

There is nothing false about my review. This was the honest experience that I had at your dealership. And if your general manager, Kevin Connolly, would have returned my calls then I could have explained it to him. It's interesting to me how he could never call me back and avoided my calls, but you so quickly responded to my reviews. You should really work on your customer service. To clarify the "bait and switch" Mohammad tried to do. When I spoke to him on the phone, I repeated several times that I was not willing to pay a dealer fee. I told him I didn't want to waste my time, nor his, and drive an hour there if he was going to charge that fee. It was crystal clear! He offered me on the phone $23,000 for the vehicle and no dealer fee. I told him I would be willing to come there and if the car was everything it says it is on the listing I would do that. When I got there the car had scratches that he told me were repaired over the phone. When I saw them in person it looked like a 2 year old took white out and painted over them....horrible job! Then when I test-drove the vehicle the engine light came on. When I asked why it was on he said, "It needed a new battery and that they would replace it in the service center." He never disclosed this issue over the phone. When we went to his office he said that he now couldn't do the price he told me over the phone because of the battery issue he couldn't discount it as much. I was in shock that he wanted to charge me for the battery! And he wanted to charge me the dealer fee, which I told him over the phone there was no way I was going to pay. He lied and told me one thing to get me there and then changed the price. He pulled a bait and switch. This was my honest experience and my father-in-law was with me to witness it all. He was in disbelief at what your dealership tried to do to me. Yes, I left you several bad reviews so that other people can read my experience and hopefully avoid having an unpleasant car-buying experience also and learn something from it. Yes, I did also leave a negative review for the GMC store south of you. It's unfortunate that many dealerships try unethical, shady tactics to sell cars. But the great news is that right after I left your dealership I went to Schumacher Buick GMC in West Palm Beach and found the perfect car. They were upfront, and honest, and made my buying experience pleasant and easy which is what it should be. So I would highly recommend anyone looking for a car to go there instead. If you put half the amount of effort into your customers as you did into your response to my review and following all my comments then you would probably have much happier customers.