Moises Diaz

STAY AWAY FROM THIS DEALERSHIP I bought a used vehicle here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed be here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed because it was dirty. The salesman Jay assured me that it would be detailed when I picked it up. It was not. Literally the same as it was when I test drove it. I spoke with a different guy and his excuse was "oh we get so many cars that come in and they are so dirty we can't possibly get the car totally clean." I said I could do a better job. I took a baby wipe and showed him some dirt that came up in the cup holder. He said "yes you or I could do a better job". Guy, It is YOUR JOB to get a car clean. There was still dirt in the cup holders, food or something in between the seats. A quick wipe with a wet cloth could fix it. There was also a situation with the head manager YELLING at one of the employees. He was so loud, everyone heard him and he was VERY UNPROFESSIONAL. He even threw something at the wall. I should have taken this as a sign to leave. This is just the beginning. I take my vehicle home after purchase. No problem I'll just clean it myself. Fast forward to Friday 4/5 and I get a call from the finance guy Shah saying that I need to pay them $1000 because he didn't do the loan paperwork correctly. I checked my paperwork to make sure and the contract i signed does not match what he is telling me. I was also not informed of this while at the dealership. I had put all the money I had for a down payment. If the loan I was approved for was a different amount then why was I not notified of this when we discussed the loan? This guy had two days to get the paperwork right and then waited until I had signed and left to tell me he messed up. WORST DEALERSHIP EXPERIENCE EVER. DO NOT GO STAY AWAY. More

Helpful 0

Report | Print

They handed over my key after service. I could not locate my car for a long time in very cold night. I went back to front desk asked African black lady( who handed over my car key) where I could not locate my car for a long time in very cold night. I went back to front desk asked African black lady( who handed over my car key) where my car is. She told me," I do not know where your car is". And keep repeating It is not her problem. Then I started yelling and people heard it from the other room. One lady kindly assist me to locate my car. One of guy who works there was very upset that I yelled. He was telling me again and again that I was the terrible one. How odd ?? If I did not yell so I have to walk out of there without my car? I think this is what suppose happen. Simply the African black lady told me to find someone to help me find the car. Is it so difficult ? Unreliable. More

Helpful 0

Report | Print

Excellent service department, I always service my car there Sean is our service advisor, he is always helpful. there Sean is our service advisor, he is always helpful. More

Helpful 0

Report | Print

Excellent for everything Especially, senior advisor Jay Lee was very awesome!! He help me perfectly!! Lee was very awesome!! He help me perfectly!! More

Helpful 0

Report | Print

Wonderful experience. Very professional and knowledgeable. I was quite impressed with the whole experience. Thankyou Very professional and knowledgeable. I was quite impressed with the whole experience. Thankyou More

Helpful 0

Report | Print