Monica Salom | Page 3

As per the dealership, the personal provided great customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. More

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Always very nice and respectful, plus service is fast and reliable. I always get a great experience reliable. I always get a great experience More

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My husband and I love Group 1 Ford of El Paso because they have an awesome selection of vehicles and the best service department!! The service department does an excellent job of explaining what needs to they have an awesome selection of vehicles and the best service department!! The service department does an excellent job of explaining what needs to be done for your car. They are courteous and very professional! We bought our King Ranch Ford Explorer 3.5 years ago and will purchase another from them in the future!! Their app works great too keeping you informed about your vehicle!! A+++ Dealer More

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Dealership is very clean, service advisor was very respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele More

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No communication on the vehicle and status. Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make it right. Just horrible customer service all around. More

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Great service and amazing attention to the customer! Would highly recommend to everyone looking to invest in a new car! Would highly recommend to everyone looking to invest in a new car! More

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Done better in the past. Work not done professionally this time around. Service advisor was awol. Work not done professionally this time around. Service advisor was awol. More

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You need to improve communication between dealer and customer, I can not accept that my vehicle was there for over a week without knowing the reason until I went there to ask what was going on. I mean customer, I can not accept that my vehicle was there for over a week without knowing the reason until I went there to ask what was going on. I mean no communication by phone or electronic mail More

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Great, quick service and staff is very friendly. They had my vehicle ready before the time i was told. They had my vehicle ready before the time i was told. More

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Best dealer this side of the Mississippi, I am always treated like I’m part of the family. Aaron takes care of both my vehicles and always keeps me informed of all repairs, Services due, recall’s etc. A treated like I’m part of the family. Aaron takes care of both my vehicles and always keeps me informed of all repairs, Services due, recall’s etc. All members of the Shamaley group 1 Ford family are my family. Thanks to you all for great service. More

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