Monty was all around great.
Thank you so much for all you've done. We appreciate it
Thank you so much for all you've done. We appreciate it
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by fboshears75
Almost a year to the date since my transmission was
replaced, and I have continued to experience nothing but ongoing problems with this vehicle.
Most recently, my vehicle completely stopped and shut
replaced, and I have continued to experience nothing but ongoing problems with this vehicle.
Most recently, my vehicle completely stopped and shut off, leaving me stranded and requiring a tow. During this process, I had to contact Phillips Chevrolet three separate times, specifically requesting a call back from the Service Manager. Despite my repeated requests, I never received a call.
At this point, I am extremely disappointed with both the vehicle and the level of customer service I have received. My experience has made it very clear that once the purchase is complete, the customer no longer seems to be a priority.
What makes this even more frustrating is receiving “thank you” videos and follow-up messages from sales associates, while receiving little to no actual assistance when I have legitimate issues with the vehicle.
I have purchased vehicles before and have never experienced this many problems with a vehicle or this level of poor service. This has been, without a doubt, one of the worst vehicle-buying and servicing experiences I have ever had.
I would not recommend Phillips Chevrolet to anyone considering purchasing a vehicle, especially if you expect reliable service and support after your purchase. My experience has been extremely disappointing, and I regret doing business here.
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by Jamilashoward29
Sep 01, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for talking with our Manager to discuss your concerns. We apologize for your experience at Phillips Chevrolet not going as it should have. As discussed, your transmission replacement remains covered under warranty through September 21, 2026 (up to 100,000 miles). Our service team is fully committed to properly resolving these ongoing issues. Any time you need to, please contact Vince, our Service Manager, directly at 708-474-0000 (ext 417).
Thank you Monty we appreciate your service thank you
always for great service. We appreciate good work
always for great service. We appreciate good work
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by jwilliams8271952
Aug 31, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for taking the time to give us a good rating. We strive for 100% customer satisfaction and value your feedback. Your business is very much appreciated! Happy motoring!
Great customer service always great working with Monty
and his team. I appreciate you guys
and his team. I appreciate you guys
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by Allofus320
Aug 27, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We appreciate you highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Happy motoring!
I highly recommend Chevrolet Phillips in Lansing on
Torrence ave.Monty made my car purchase easy and provided quality customer service
Thank you again!!!
Torrence ave.Monty made my car purchase easy and provided quality customer service
Thank you again!!!
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by Lenorarbrown
Aug 26, 2026 -
Phillips Chevrolet of Lansing responded
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Happy motoring!
Needed a truck for the business seen Monty and service
was great. Thanks for the hospitality
was great. Thanks for the hospitality
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by mc7206393
Aug 18, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for sharing your experience! Pleasant, smooth experiences are what we strive for. We appreciate you highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Happy motoring!
Thanks to Monty for getting me the right corvette that
fits my wants and needs. I appreciate you
fits my wants and needs. I appreciate you
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by mc7206393
Aug 18, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! Welcome to the Phillips Family! We appreciate your business. Happy motoring!
Great service from Monty and hi team.
We always come here for our cars thank you
We always come here for our cars thank you
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by bardleydelores91
Aug 17, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! I know Monty will be happy to hear that you will not purchase elsewhere. We appreciate your business. Happy motoring!
My grandmother bought a car from Monty and she brought me
here to do the same. Monty is a very professional salesman and the best I’ve ever came across I’m glad he helped me and problems I’ve had in the past
here to do the same. Monty is a very professional salesman and the best I’ve ever came across I’m glad he helped me and problems I’ve had in the past. I’ll be looking forward on buying more cars from him in the future. Great job Monty very respectful and awesome person. Thank you for everything God bless you and your family.
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by alontae99
Aug 11, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We appreciate your continued business and are happy to have you a part of the Phillips family. Please let us know if we can help you in the future or if you need anything. Enjoy your new vehicle and happy motoring!!!
Monty was great always a pleasure doing business with him
he was great to work with
he was great to work with
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by jphat90
Aug 10, 2026 -
Phillips Chevrolet of Lansing responded
Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Happy motoring!