Morgan Green | Page 94

Battery terminal clamp replacement On Saturday, November 24th I stopped at Burne Honda service department to see if they could take a look at my 2010 Honda Accord battery clamp. I spok On Saturday, November 24th I stopped at Burne Honda service department to see if they could take a look at my 2010 Honda Accord battery clamp. I spoke with Jack Munley and explained to him the positive clamp for the battery had broken and would they have an opening to look at it. Jack was really a good guy and told me to get the car there as soon as I could and they would be happy to look at it. He did tell me they may have to use an after market part but, assured me the car would operational with it. About and hour later I get a call from Morgan Green explaining they could not replace the clamp and would have to replace the wiring harness. Now Morgan quoted me a price of $720.00. He did say that was the high end of the pricing in case there were any problems on install. At that time I told him to go ahead and order the part. After thinking about the quoted price, I decided to take the car to a mechanic who has worked on my cars for many years. On Sunday, the 25th I brought the car to the other mechanic. I called Burne service department first thing Monday and cancelled the part to be ordered. I explained to Morgan I picked the car up Sunday night and will have it looked at by another mechanic and he was agreeable to that. I asked if my son could pick up my keys later in the day and that was OK too. Monday morning I explained the problem to my other mechanic and within one hour the clamp was replaced for all of $20.00. When my son picked up my keys he was handed a bill for $66.00. The bill was paid...Here is some food for thought, my Accord has 103,000 miles on it and soon will be in need of a vehicle. Why would I return to Burne Honda after an experience like this? How could I trust this service department? If anyone is interested in looking at the new clamp I would be happy to show them...Mark Walsh included...disappointing for sure. More

by JCARRA1218 Verified Customer Verified Customer

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recall repair As soon as I entered, service personal greeted me and registered me for my appointment, waited only 45 minutes for my car to be completed bc of recal As soon as I entered, service personal greeted me and registered me for my appointment, waited only 45 minutes for my car to be completed bc of recall on air bag. More

by 888SUZ Verified Customer Verified Customer

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Oil change and tire rotation The service and length of time was was excellent. I would recommend it to everyone. I think the price of the tire rotation is a little high. The service and length of time was was excellent. I would recommend it to everyone. I think the price of the tire rotation is a little high. More

by RMUSH14@OUTLOOK.COM Verified Customer Verified Customer

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Best service around All I can say is Wow! I take my car in to Matt Burne Honda for service for the last 2 years and am pleased with every visit. They review what is goi All I can say is Wow! I take my car in to Matt Burne Honda for service for the last 2 years and am pleased with every visit. They review what is going on with my car and they do not charge an arm and a leg. I remember with my Toyota, I would have to pay for something insane every time I took it in. Matt Burne Honda doesn't do that. They are real and down to earth and care about you having a good vehicle. They are all very pleasant to deal with too. So happy I invested in a Honda and at this location! More

by HRV4Me Verified Customer Verified Customer

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Quick handling of recall from Manufacturer I wanted to just share a good experience I had with this dealer. I needed to have a recall handled. They did it quickly and efficiently. They also did I wanted to just share a good experience I had with this dealer. I needed to have a recall handled. They did it quickly and efficiently. They also did an all around check of tire pressure, fluids, etc... I didn't know they would do the extra checks for free. Very happy with them and as long as I'm buying Hondas (this is my 6th one), this will be my dealer of choice! They are always very helpful and when I need service, the prices are very reasonable. More

by BFOLEY1 Verified Customer Verified Customer

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Remove front tires and replace with snow tires As usual, Burne Honda was great. They are very efficient, and immediately call me when the vehicle is done. I will continue to use this service depa As usual, Burne Honda was great. They are very efficient, and immediately call me when the vehicle is done. I will continue to use this service department More

by DALBERIGI501 Verified Customer Verified Customer

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snow tire swap The staff is always very accommodating with getting service accomplished in a timely manner. I called and was able to get the task accomplished the n The staff is always very accommodating with getting service accomplished in a timely manner. I called and was able to get the task accomplished the next day. Thank you! More

by KATHERINERAMEY Verified Customer Verified Customer

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Service on 2011 Honda Service was very good. Arranging of appointment was easily done. When car needed some additional work, service technician called us before proceedin Service was very good. Arranging of appointment was easily done. When car needed some additional work, service technician called us before proceeding with work. Service manager was great! More

by NDONAHUE26 Verified Customer Verified Customer

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Its always great Getting service here at burne honda is always great experience. There friendly always help you out. Guide through and help you out for what to do. Getting service here at burne honda is always great experience. There friendly always help you out. Guide through and help you out for what to do. More

by URFRIEND172 Verified Customer Verified Customer

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60,000 mile service Relatively quick, always good customer service, I didn’t buy my car there but I can be reassured that I can get service done there instead of driving Relatively quick, always good customer service, I didn’t buy my car there but I can be reassured that I can get service done there instead of driving 2 hours to Faulkner Honda. Also fixed my windshield wiper problem without a hick up! Thanks Matt Burne Honda! I’ll be back More

by MRMATT2007 Verified Customer Verified Customer

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