Morgan Keeten
Morgan Keeten at Kia of Everett

Morgan Keeten | Page 38

Service Advisor

Kia of Everett

229 SW Everett Mall Way
Everett, WA 98204

4.8
402 Reviews
4.8

402 Reviews

Write a Review

402 Reviews of Morgan Keeten

March 08, 2024

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Employee Rating

My torque converter is going out but dealership won’t fix it under my warranty because they are not “sure”. I am a grandma who drives my 3 year grandchild around but they say it has to break down before the More

by hcrownhart
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Erik Lett

Mar 08, 2024

Kia of Everett responded

good afternoon, i am very sorry to hear about your experience. i have had a chance to dig into this and have a few answers for you. you are correct, we do believe that the Torque converter is going out, when we had the car we were unable to duplicate the issues that you are having, this is important because the warranty company (Kia) will not cover a repair on a component or part unless it fails. We understand how important a working vehicle is and we also understand why you are frustrated, we feel the exact same way, as soon as the part fails the warranty will kick in and this will allow us to submit to Kia for reimbursement. and get your vehicle fixed by a Kia master tech in a timely manner. we are nothing without our customers and we sincerely hope that this explanation and apology helps in some way. thank you again for the opportunity and we hope to see you again very soon Erik Butler/GM Kia of Everett .

March 05, 2024

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Thanks for your help during our visit and for taking in all the notes I had to give. More

by blancaherrera0817
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Erik Lett, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

March 04, 2024

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After buying GMCs and Hyundais, this KIA service department is the best I have ever experienced. The personnel and timeliness of getting the job completed are amazing. Morgan is a fabulous service r More

by Africaseptember43
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Recommend Dealer
Yes

March 01, 2024

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My wife was very pleased with the whole experience. We will be back for our next visit. More

by davemcgee0808
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Recommend Dealer
Yes

February 29, 2024

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always a great experience! Nice facilities and they wash your car and have water and coffee More

by jenniriehoelscher1977
Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Erik Lett, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

February 26, 2024

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Always exceptional service. Morgan does a great job explaining everything in detail. I will always take my Kia here for service, More

by tsidick
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Recommend Dealer
Yes

February 22, 2024

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I would recommend Kia of Everett to anyone. Customer service is friendly, professional & caring to your needs. Morgan is thourough, explains everything & is a big asset to Kia. More

by NORAMP.1975
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Recommend Dealer
Yes

February 16, 2024

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Great experience at KIA of Everett. They had a driver ready to tke us somewhere for breakfast. When we were done there was a drive there quickly to pick us up and get us back to the d More

by grrrmet
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Recommend Dealer
Yes

February 15, 2024

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The staff is always very friendly and helpful. KIA of Everett is one of my favorite dealerships. Thank you. More

by eddiesoverheadgaragedoors
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Erik Lett, Eugene Huang, Liana Avery, Nadia Roth , Brett Buckingham, Randy Edwards, Nick Howe, Jeff Kinney

February 12, 2024

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Employee Rating

Great service, Morgan was very perceptive, knowledgeable, and very informative. The service was great and quick. More

by Suademp
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Recommend Dealer
Yes
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