"Very helpful and friendly"
We bought our 2019 Outback Touring this December 2018. Fouad Kassem, Isaac Gray, Morgan Roberts are fantastic people to work with. Our purchasing experience has been the best I've ever experienced in the car-purchasing world. Great job! Thanks.
"Amazing Customer Service "
I was treated so fantastically at Austin Subaru by everyone! I drove Toyota for years and thought my old dealership had great customer service, and then I went to visit Austin Subaru and was blown away. Everyone involved with my purchase went truly above and beyond to make me feel welcomed and immediately like family. I’m so very happy to be a part of the Austin Subaru family now! Love driving my new Ascent!!
"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"Accessory purchase and installation"
I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices.
"Car Died but Hope was Reborn in a New Car!"
- Subaru Suzuke
I started hearing a terrible grinding noise when I turned the key, and it scared me enough to make an appointment to service my car. The final news was bad--it was going to be too expensive to fix, and I decided I needed a new car. Luckily, I bought that last car at Austin Subaru and my salesman was in. He showed me several options, including 2018 models that were well priced because the 2019 ones were out. After discussions with my financial guy, my salesman looked for older cars with few miles and we found the perfect one for me. Everyone was helpful, ready and willing to do anything I needed and it all worked out in the end. Love the car, love Austin Subaru.
"Great Customer Service"
Our Sales Representative, Lati, was very helpful and informative. I did not at any point feel like he was telling me what I wanted to hear just to make the sale. He was knowledgeable about the vehicles and answered any questions we had with ease. It was a very busy day when we purchased our vehicle, but Lati did everything he could to make it a smooth process. Yelena gave us information on vehicle add-ons and she was great. Laura on the financial side of things was also very thorough, helpful and kind. Morgan was excellent at explaining all of the vehicles' features during my appointment. Overall a great experience! Oh and the complementary drinks/snacks from the barista was a bonus!
If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is required
"Tremendously professional and low pressure experience. "
Beyond the part that we were able to come to terms on the vehicle I wanted and meet my price point, the overarching reason for choosing Subaru is because of this dealer and sales experience. Amanda, Eldon, and Morgan are all amazing. Very professional, knowledgeable, engaged, and most of all low pressure; caring and respectful. Top shelf in every category of customer service. Thank you very much. I greatly appreciate it.
Best experience we ever had in buying a car. When we first entered, Lauren Laxton greeted us with her beautiful smile, welcomed us, and asked what she could do for us. We were there to buy a Subaru and had the pleasure of Zack Deegan to help us. He was very helpful, informative and did not pressured us in any way. Zach was very resourceful, asked what exactly we wanted in a car, took his time with us and very personable. We bought a Subaru Forrester it exactly what we wanted, and LOVE it! Jeremy Marty was a whiz at all the paperwork to sign. He also was extremely friendly and made signing the paperwork a breeze. I was greatly surprised when they also set up a complimentary appointment for us to go over the features of the car and how to operate them. How many dealerships will do that? We met Morgan Roberts who was also very personable and very patient with us as he went over everything and how to work them. It seems that everyone we met was so helpful, and on top of customer service!
"I love my new Subaru! Wonderful Service and experience!"
Brittany Nelson was so helpful with a positive energy through the entire process of leasing my new Subaru Legacy. She made sure I had everything I desired in a car. My overall experience was enjoyable! Since my first experience was so enjoyable, I came back a week or so later to have anymore questions about my Subaru answered. Morgan was very informative with the technology with impeccable patience.
I would recommend this dealership for the amazing service, comfortable and enjoyable atmosphere.
Plus Subaru is dog friendly and it was not problem bringing in my miniature dachshund.
Thank you Brittany, Morgan, and Subaru Austin!