Morgann Hines | Page 2

I cannot seem to get them to understand their system is crap. I keep getting messages to approve repairs for a car we never owned or bought. Now I am writing a review on a repair and experience of a system crap. I keep getting messages to approve repairs for a car we never owned or bought. Now I am writing a review on a repair and experience of a system that is messed up. I have messaged back and KEEP getting emails to rate my experience. Well...here it is. Fix your crap Arapahoe Kia!! More

by OLIVERINFW1 Verified Customer Verified Customer

Print

Customer service was excellent, great communication from staff, and vehicle was ready ahead of schedule. staff, and vehicle was ready ahead of schedule. More

by SAMANTHA.ALLBRITTON Verified Customer Verified Customer

Print

My car needed to have an oil change and tire rotation on our car. The service advisors were knowledgeable and courteous! I had questions about future maintenance. All of my questions were answered! our car. The service advisors were knowledgeable and courteous! I had questions about future maintenance. All of my questions were answered! More

by PAULMALANO Verified Customer Verified Customer

Print

Everything went smooth and easy. There were no up sales just did the job. Everyone was polite and explained the process clearly. There were no up sales just did the job. Everyone was polite and explained the process clearly. More

by DERRICKD.PAYTON Verified Customer Verified Customer

Print

Car is fine, but have an issue with dealership on Arapahoe. Once I made the purchase and we agreed to include roof racks in deal, Sales agent Mason didn't respond to numerous calls and texts regardin Arapahoe. Once I made the purchase and we agreed to include roof racks in deal, Sales agent Mason didn't respond to numerous calls and texts regarding an issue regarding wait time for roof racks. I then stopped in and spoke with the sales manager Jared and he promised he would talk to his parts manager and be in touch so he could get me the roof racks. That was a week ago, no contact since. Very dissatisfied and disappointing since I purchased from this dealership a few years ago and had no issues. More

by PNTN23 Verified Customer Verified Customer

Print

Service has always been excellent and very accommodating with my schedule. Easy to vall and make an appointment and they communicate without the day with me. with my schedule. Easy to vall and make an appointment and they communicate without the day with me. More

by Diane Verified Customer Verified Customer

Print

Good and timely professional service once you get your appointment scheduled. Good communication and good facilities if you’re going to wait for your vehicle. appointment scheduled. Good communication and good facilities if you’re going to wait for your vehicle. More

by MANI3 Verified Customer Verified Customer

Print

They made it very easy to buy the vehicle we wanted at a good price. The Sales person was good and the Finance Manager was great! We returned the next to buy wheel locks and they installed them for free good price. The Sales person was good and the Finance Manager was great! We returned the next to buy wheel locks and they installed them for free. Great customer service. More

by CHRISDEWAYNEEASLEY Verified Customer Verified Customer

Print

Prompt appointment response and reporting when vehicle work was complete. All representatives were courteous and professional. work was complete. All representatives were courteous and professional. More

by JAYANDNAY Verified Customer Verified Customer

Print

If I could put less than one star I would. They overcharged my AND never disclosed a credit card transaction fee. When I questioned the charge I was told on TWO occasions that the service mana They overcharged my AND never disclosed a credit card transaction fee. When I questioned the charge I was told on TWO occasions that the service manager would call me back. Never heard from him. Be aware that they're coupons are worthless and they will add charges on top of that AND if you pay with a credit card there's a 2% charge. In my case that was almost an additional $12. I am not sure if they take cash or what other form of payment they accept but it would be nice to be informed of ALL charges prior to working with them AND prior to picking up your car. Will be finding a new company to work with. More

Print