Morgann Hines | Page 22

I think the service was fine. The wait time was a little long. Our appointment was at 8:30. The vehicle was not ready until like 2 PM or after would be great to have a loaner if t The wait time was a little long. Our appointment was at 8:30. The vehicle was not ready until like 2 PM or after would be great to have a loaner if that’s ever option. More

by JOHNLTURNER14 Verified Customer Verified Customer

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Marilyn was our sales rep, and she was wonderful. Most of the negotiating took place by email so when we arrived to close the deal it went smoothly. Tina handled the financial paperwork and she was Most of the negotiating took place by email so when we arrived to close the deal it went smoothly. Tina handled the financial paperwork and she was also great. I will be a return customer when I next purchase an EV. More

by TLKENN44 Verified Customer Verified Customer

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Wonderful dealer experience especially my sales professional! Cedric Shambee was a delight to work with and went out of his way to find exactly what I wanted. He deserves an 11 out of 10! professional! Cedric Shambee was a delight to work with and went out of his way to find exactly what I wanted. He deserves an 11 out of 10! More

by LREBEA Verified Customer Verified Customer

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I just had another fantastic experience at Arapahoe Kia as a repeat customer! From the moment I walked in, Cedric Shambee, the sales representative, was warm and attentive, making me feel right at home. Th as a repeat customer! From the moment I walked in, Cedric Shambee, the sales representative, was warm and attentive, making me feel right at home. The finance manager, Chelsea Lasley, was friendly and thoroughly explained the extended service options available. I truly appreciated the pressure-free atmosphere. The dealership was clean and comfortable, which added to my overall enjoyment. I'm absolutely thrilled with my new car and grateful for the exceptional service I received. I highly recommend Arapahoe Kia to anyone in the market for a vehicle! More

by RSCASH2021 Verified Customer Verified Customer

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I only brought the car in for two recall services. I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to wh I'm still waiting the completion of a service that was started over 3 years ago. That was never finished, nor was any communication provided as to why. This service provided a list of items they found that they wanted me to approve/deny. That came to me via a phone text. Once I responded, no further text came to me when the service was completed. Instead, I received an email stating the completion. Why would two unique paths of communication be followed? I wasn't aware until later in the afternoon. No calls, 1 text, and 1 email. Doesn't make sense. They also left my windshield a mess after wiping it with a dirty rag (I have to assume a rag). The only reason I will use Arapahoe Kia Service again is if there is another recall. To my knowledge, the actual work was performed well. As for the Management Department, I don't know who Courtney Goodgain is. Nobody provided their name to me when I dropped off the car or when I picked it up. Same with Morgann Hines in the Administration Department. I simply do not know who these people are or how they had any involvement with the service of my car. More

by MMMMETZLER1 Verified Customer Verified Customer

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Cedric at Arapahoe Kia made our car buying experience a breeze! I inquired for a specific car and he was able to source it for me and made sure I was able to see it in a timely manner. When I went in, he s breeze! I inquired for a specific car and he was able to source it for me and made sure I was able to see it in a timely manner. When I went in, he started the process instantly and didn’t have us waiting for a while. He made an stress-loaded task into an easy one. More

by RMAMETOVA12 Verified Customer Verified Customer

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José was very patient and kind. We got to test drive the car and he was helpful in suggesting other vehicles I might be interested in. We got to test drive the car and he was helpful in suggesting other vehicles I might be interested in. More

by KAYLEY.G Verified Customer Verified Customer

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No pressure selling. Fantastic experience, I would recommend to my friends and family. Jon was magnificent to work with and had great communication. Fantastic experience, I would recommend to my friends and family. Jon was magnificent to work with and had great communication. More

by Blake B Verified Customer Verified Customer

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Grant was excellent to work with. He listened, offered up advice, walked us through the vehicle features, and was very professional. The industry needs more trustworthy people like Gr He listened, offered up advice, walked us through the vehicle features, and was very professional. The industry needs more trustworthy people like Grant. More

by BMINATRA Verified Customer Verified Customer

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We cannot say enough good things about Arapahoe Kia. Every person we interacted with was amazing. Cedric was so personable and friendly. We really enjoyed our car buying experience here! Every person we interacted with was amazing. Cedric was so personable and friendly. We really enjoyed our car buying experience here! More

by HELLONICOLEEDWARDS Verified Customer Verified Customer

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