Morgann Hines
Morgann Hines at Arapahoe Kia

Morgann Hines | Page 35

Customer Relations Manager

Arapahoe Kia

9400 East Arapahoe Road
Greenwood, CO 80112

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4.6
408 Reviews

Dealership Experience

4 yrs, 3 mos

4.6

408 Reviews

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408 Reviews of Morgann Hines

March 17, 2024

Dealership Rating
Employee Rating

Problem could have been fixed without having to make a second visit by dealer saying they didn’t have the software at the time. Instead they tried to make me the expert repair technician by giving me a we More

by JM88012
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Mar 18, 2024

Arapahoe Kia responded

We're disappointed to learn about the inconvenience you experienced during your recent visit. We always aim for seamless service, and we apologize if this wasn't met in your case. Your feedback is valuable and will help us improve our customer experience moving forward. Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

March 16, 2024

Dealership Rating
Employee Rating

I needed an oil change and diagnostics done for an issue I was having with my blind spot sensors. I was able to get my oil changed, tires rotated and sensors fixed in a timely fashion. I was able to work wh More

by jcobb92405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Mar 18, 2024

Arapahoe Kia responded

It's great to know that you had a positive experience at Arapahoe KIA. We're glad we could provide the services you needed in a timely manner and that our waiting area met your needs. Thanks for choosing us!

March 15, 2024

Dealership Rating
Employee Rating

I appreciate the expertise and advice that was given to me. Thank you for the great customer service. More

by JRODRIGUEZBRACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Mar 18, 2024

Arapahoe Kia responded

Hi J Rodriguez! We're glad you had a positive experience with our team at Arapahoe KIA. Thanks for the review and your appreciation of our customer service! We'll see you next time!

March 13, 2024

Dealership Rating
Employee Rating

Mark G was very helpful and answered all of my questions. He was very helpful in making sure that my car was fixed in a timely manner. I did not work directly with Courtney or Morgann, the people listed th More

by MELISSAMayl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain , Mark G

Mar 14, 2024

Arapahoe Kia responded

Melissa, we're glad to know that Mark was able to assist you effectively at Arapahoe KIA. We appreciate your feedback and are here if you need any further assistance!

March 12, 2024

Dealership Rating
Employee Rating

The total experience was top notch and provided us with exactly what we came for! More

by JGOBBLE79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Mar 13, 2024

Arapahoe Kia responded

Hi J Gobble! Thank you so much for your kind words! We're thrilled to hear that you had a top-notch experience with us and that we were able to deliver exactly what you were looking for at Arapahoe KIA. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!

March 12, 2024

Dealership Rating
Employee Rating

Sean was wonderful working with my daughter on her first new car purchase. He didn’t pressure her in anyway, answered all her questions and he took the time to teach her about the car and all it’s features! More

by SARACGLENN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain , Chelsea with financing 5⭐️

Mar 12, 2024

Arapahoe Kia responded

Hi Sara! It's great to know that Sean was able to assist your daughter with her first new car purchase at Arapahoe KIA. We're glad she had a positive experience and we hope she enjoys all the features of her new ride!

March 11, 2024

Dealership Rating
Employee Rating

Great experience as always. Quick service and customer service is top notch. I left happy as always More

by CBREYONABREE
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Mar 11, 2024

Arapahoe Kia responded

Hi C Breyona!Thank you for leaving us this five-star review and kind words about our service team at Arapahoe KIA! We'll see you next time!

March 09, 2024

Dealership Rating
Employee Rating

Warranty work was completed in a timely manner, and I was communicated with through the process. The fact I was able to leave the rental at the dealership was very convenient. More

by DAN G
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain , CJ Hancheck

Mar 11, 2024

Arapahoe Kia responded

Hi Dan G! We're glad to know that your warranty work was done efficiently and communication was clear at Arapahoe KIA. We aim for convenience! Thanks for the review.

March 07, 2024

Dealership Rating
Employee Rating

Working with Arapahoe Kia was a pleasant experience. The sales personnel that we worked with went above and beyond our expectations. The dealership management enlisted in the Colorado Vehicle Exchange More

by MIKEPATCAMP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain , Chelsey in finance. Landon in management.

Mar 08, 2024

Arapahoe Kia responded

We're delighted to know that your experience with us at Arapahoe KIA was a pleasant one! It's great to hear that our team could assist you effectively and we hope you won't hesitate to reach out if we can be of service again in the future!

March 02, 2024

Dealership Rating
Employee Rating

No pressure sales. Quick and seamless sales process. Evan was a pleasure to work with. More

by DZBROOKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: I didn’t work wit either

Mar 04, 2024

Arapahoe Kia responded

We really appreciate you taking the time to leave Arapahoe KIA this awesome review, thank you!

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