Morgann Hines | Page 7

If I could give a 0 I would. Terrible customer service and communication. Had multiple people working with us, had to constantly repeat things, very long wait times putting a dep Terrible customer service and communication. Had multiple people working with us, had to constantly repeat things, very long wait times putting a deposit and eventually closing the purchase of the car. Came back with a price with $10k in additional add ons which was just ridiculous during the negotiations. One of the many people working with us kept using the phone and taking other phone calls. When we wanted to go for a test drive 0% left on EV battery and no gas. We did requested not to work with him again, but that didn’t happen until we requested numerous times. When we when to pick the car was told everything was completed. Was not completed, even though we had a list and reviewed it numerous times and the car battery was only 20% charged. To say we were upset was an understatement. This care was a surprise gift for our son. They now have to order things that were missing/ promised, once those come in, have to go back (an hour away from our home), set up an appointment with the person does the needed touch up paint and buffing. One salesperson Joy really did try her best in a very bad situation. Also had to deal with three different managers. The final manager we dealt with Joel did finally try to organize and correct all the things that went wrong. Time will tell if we receive the products they had to order, if the man who does buffing and touch painting is satisfactory and see how long it takes to get this completed. The finance manager was organized with the paperwork. The one discrepancy we ran across using a Colorado funded plan for EV/ PHEV needed the original email with approval from state forwarded to her. Problem we only had a copy of the approval email with the code, had to call and get another original email forwarded to her. The person in charge of the is plan for the state of Colorado said that was not necessary since we had a copy. Just extra aggravation on top of an already horrible experience. More

by ROSANNED Verified Customer Verified Customer

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As before, I was always greeted, and they always told me they would be right with me. No one greeted me when I arrived, and I didn’t know what the process was, since I hadn’t visited a Kia dealership for qu they would be right with me. No one greeted me when I arrived, and I didn’t know what the process was, since I hadn’t visited a Kia dealership for quite some time, the last time being for my car’s anti-lock alarm recall. So I finally went up to the counter and asked a lady, who I found out later was my advisor, Alex. She was typing on the computer and couldn’t take a moment to say hello. All she kept saying was, “We’ll be right with you.” I found out it was Alex, my advisor. At least she was nice enough to give me my invoice since I requested a mail and invoice instead of an email. More

by JENNIKA Verified Customer Verified Customer

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Had great experience was able to get the Telluride with little effort or the old back and forth little effort or the old back and forth More

by SRAYER2 Verified Customer Verified Customer

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Everyone was personable. I am a new mom which made waiting with my daughter for service to be complete a little nervous wracking, but thankfully it was a relate speedy appoi I am a new mom which made waiting with my daughter for service to be complete a little nervous wracking, but thankfully it was a relate speedy appointment. And the staff checked on me regularly. More

by BRITTANYX26 Verified Customer Verified Customer

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service done very well. the staff was amazing and pick up and drop was provided the staff was amazing and pick up and drop was provided More

by D.SHRINIDHI Verified Customer Verified Customer

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Tienen muy buen Servicio, personas arentas y amables. Se interesan. En dar solution a tu problema Se interesan. En dar solution a tu problema More

by MARTHA1002ROD Verified Customer Verified Customer

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Unethical practices in sales department so disappointing. Never called or emailed to apologize for how the situation was handled Never called or emailed to apologize for how the situation was handled More

by KRISTIEANDERSON0 Verified Customer Verified Customer

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Thank you for making things right after the repeated oil leaks after my oil change. leaks after my oil change. More

by CFLANS550 Verified Customer Verified Customer

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Great communication, service, and fixing of the issue in a timely manner, thank you to CJ a timely manner, thank you to CJ More

by Terra Verified Customer Verified Customer

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Quick service and friendly. CJ did a great job and made the recall process flawless. Thank you CJ did a great job and made the recall process flawless. Thank you More

by RICHSWARNICK Verified Customer Verified Customer

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