Mrinmoy Khan | Page 5

Our sales representative MK was both professional and courteous during both our test drive and day of purchase. The vehicle we selected was the Lexus NX 350h with the luxury package, It was a model tha courteous during both our test drive and day of purchase. The vehicle we selected was the Lexus NX 350h with the luxury package, It was a model that was in high demand and low supply. We waited for almost 5 months but MK and Kevin were very helpful in finding us a vehicle. More

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MK and Phil were the best! Great experience with this purchase. I would look them up if I were walking through the door for the first time. Great experience with this purchase. I would look them up if I were walking through the door for the first time. More

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Bought the car through the Costco auto program. There was a little confusion on what would be discounted initially, but once we straightened that out, sale went smoothly. Car was delivered about 3 There was a little confusion on what would be discounted initially, but once we straightened that out, sale went smoothly. Car was delivered about 3 months after order. It’s exactly what I wanted. More

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Purchased a 2025 Lexus NX today. Wasn’t expecting to purchase today, but the deal was too great to past up. MK was my Salesperson and his professionalism & expertise by far was 5 Sta Wasn’t expecting to purchase today, but the deal was too great to past up. MK was my Salesperson and his professionalism & expertise by far was 5 Star. Jeff the Finance Director was great at explaining all my options. THANK YOU Lexus for a great experience. More

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MK was great and helped us in every way that he could. He was courteous and thoughtful. I would definitely buy a car from him again. He was courteous and thoughtful. I would definitely buy a car from him again. More

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MK was great! He answered all of our questions and concerns. He also also explained how things worked on the vehicle. He answered all of our questions and concerns. He also also explained how things worked on the vehicle. More

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I recently purchased a 2024 RX350h from MK and I couldn’t be happier with the experience. While the wait for the vehicle was longer than expected, MK’s exceptional salesmanship made the process as smooth as be happier with the experience. While the wait for the vehicle was longer than expected, MK’s exceptional salesmanship made the process as smooth as possible. His product knowledge is impressive, and his easygoing demeanor made it a pleasure to work with him. The finance department, particularly Chris, was also fantastic. They were efficient, transparent, and made the financial aspect of the purchase hassle-free. If you're in the market for a new car, I recommend giving MK a chance. He’s a true asset to the dealership More

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Employees were very thorough and knowledgeable, truly a positive experience. I would be happy to return for future services positive experience. I would be happy to return for future services More

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We had the pleasure of working with Mrinmoy "MK" Khan to buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he offered a variety of dealer options that we were not particularly interested in. What made him pleasant to work with was that once we had declined these options, he was not rude, overly pressing, or dismissive despite our decision, which has not been the case for us in the past with others in the car industry (see below). Overall, we would recommend working with MK anytime you are looking to buy a car as he is knowledgeable and compassionate. We hope to work with him again in the future. We did have a rather negative experience with the financing manager Vanessa Hernandez. She tried offering us a dealer warranty that we were not interested in, and after we declined, she developed quite the attitude. Being visibly upset, pounding away on her keyboard while becoming dismissive was quite the contrast from everyone else we interacted with at the dealership, especially MK. This rudeness carried over to her treatment of MK, which was particularly upsetting given how kind he had been throughout the process even after we declined similar dealer offers with him. It was insulting when we calculated the absolutely ridiculous total cost of this warranty using the numbers she gave us for the monthly rate, she laughed, asserted that we "calculated it wrong", and proceeded to change the numbers to be a lower cost. It is known that dealerships make their money from financing, but a good way to lose customers is to treat them like they are uneducated or unaware of these sales tactics. If not for MK's outstanding customer service, we would have second thoughts about buying from Napleton given her very poor attitude and conniving sales tactics. We would avoid working with Vanessa at all costs. More

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For as long as I can remember, I always wanted to buy my parents a Corvette. I was finally at a point where I could make this a reality and found a good one at this dealership (for reference, I live far out parents a Corvette. I was finally at a point where I could make this a reality and found a good one at this dealership (for reference, I live far out of state from this dealership). I called up and MK became my sales representative for the transaction. He was absolutely fantastic. All throughout the process, he was incredibly responsive and helpful. He took the time to do a full FaceTime walkthrough of the car with me, sent me tons of pictures and videos, addressed any concerns I had, kept me updated consistently through text and phone, etc. The process of buying a car from out of state for someone who does not live in the state you reside turns out to be very very complicated...But MK was there the entire time to answer any questions I had. On top of that, he also shared in the excitement of being able to finally make this a reality for my parents, which just made the experience even better. When the day finally came to pick it up, MK even came in on his day off to get things taken care of and rolling for me! He had the car looking immaculate and helped me through all of the steps to get things finished. I couldn't be more thankful for all of his help. If you are looking to purchase a car, this is a great dealership to go to and MK is definitely the guy you want to ask for! More

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