Murat Deljanin | Page 4

Amazing experience with Mr.Ng As a loyal client of Paragon Acura for over 10 years, I brought two of my friends to the showroom on Wed, although we lived in Long Island. Since it i As a loyal client of Paragon Acura for over 10 years, I brought two of my friends to the showroom on Wed, although we lived in Long Island. Since it is their very first car to purchase, my friends had quite few concerns. However, Thomas was able to get into the right answer and provided the best buying options. Within less than 2 hours, we got a pretty good offer and made decision. We were able to drove away a new 2019 RDX in the same day. Thanks for Thomas's great patience and knowledge in every aspects, I am glad I made a correct referral and my friends were happy too. Next time, I'll still looking for Mr.Ng and Mr. Deljanin !! More

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Excellent It is always 5 star service at paragon acura and honda!!!! Thomas and Murat were great! I highly recommend going to them. They never disappoint! It is always 5 star service at paragon acura and honda!!!! Thomas and Murat were great! I highly recommend going to them. They never disappoint! More

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2018 MDX Lease My wife and I had a great experience at the dealership. Thomas Ng the sales and lease associate was very helpful. He is honest, very Knowledgeable and My wife and I had a great experience at the dealership. Thomas Ng the sales and lease associate was very helpful. He is honest, very Knowledgeable and answered all our questions in a very professional and courteous way. Murat Deljanin is also a great asset to Acura. This is our 2nd MDX Acura at this dealership and Murat has been one of the reasons why we chose to lease our Acura. Excellent team work guys. You are the best!!! More

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Wonderful experience!! Thomas is a great sales person. Tells it as it is and helps you in any way possible. Every dealership should have a Thomas. Also Murat the Manager won Thomas is a great sales person. Tells it as it is and helps you in any way possible. Every dealership should have a Thomas. Also Murat the Manager wonderful person, he also helps you and listens to your situations and helps you as much as he can. More

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Acura MDX 2017 thanks to Thomas and sales manager Murat we were able to purchase 2 mdx's 2017 with Advance+entertainment package for my friend and myself. it was ple thanks to Thomas and sales manager Murat we were able to purchase 2 mdx's 2017 with Advance+entertainment package for my friend and myself. it was pleasure to deal with all. very helpful and professional. we definitely be back to get another one in 3 years. More

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Sales manager Murat flat out rude and disrespectful! I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was looking to get a 2017 MDX AWD base model in red and that since I knew they also had a 2016 one in the same color with the advance package that carries some great Acura incentives right now so I would consider getting a 2016 with an Advance package if I can get a great deal like the ones people are reporting on Edmunds forums, otherwise I would just get the 2017 base model because I like its look more. Imagine my surprise when I got there and found out that there was no 2017 MDX in red color available, supposedly because it got sold yesterday. All they wanted was to sell me the 2016 one. And that only after last night I called Chanel and asked her to double check if they have a 2017 one because I could no longer see it in their online inventory. She said that they did have it, only the inventory was not updated. I insisted that she not waste half my Sunday as I am coming from NJ and she assured me they still had the car. When I got there, she was not available, I got to sit down with Gary, I think, very nice kid, but he does not do the numbers, he just takes his notes to the sales manager. So he went and came back with an inflated invoice price, I had my laptop with me, I showed him the invoice price, poor kid, he didn't know what to tell me. Then his manager was only going to give me $750 in lease cash, I told him, "look, there's a $2500 lease cash"... Eventually he invited me to talk to his manager, Murat Deljanin, a very arrogant young guy. The guy was flat out impolite, it turns out that there was indeed a $2500 lease cash and apparently a $750 rebate on top of that that he tried to keep saying that the car was so sensitive that they put a protection package in it, some special mats that cost $595, I told him I didn't need them. He got plain rude and said, well, they are there. So in the end I didn't even get the Acura incentives, the offer on the table was less than $2000 below the invoice price when the incentives alone were $3250. I did not even get the chance to explain him that with all these incentives, the negotiation should start from the invoice minus the incentives ($52,303 - $3250 = $49,053). There was absolutely no negotiation with this guy he was acting like he was offering me the deal of the planet when in fact he was not discounting his price AT ALL, he was simply insulted that I came educated on the subject. I threw in a number in there hoping to get him to meet me in the middle. He was like, it's my way or the highway. He raised his voice at me to intimidate me, I hate it when they do that, besides being so full of it, when they deal with a woman, they try to put her down right away. I realize that this kind of sales men come from a certain breed, I just hope they have a special place in h*ell for them. The only reason this guy still has some 2016 cars, is because he keeps the price high although every day that the car spends in his lot is costing him. Don't be fooled when they tell you "come in and we will beat any offer you have", they have no shame. They will waste your time and make you feel worthless. I should have walked out the moment I was told they didn't have the 2017 one. I will go back to my local dealer who was very honest and offered me $600 below invoice for a 2017 base model from the moment I opened my mouth and that is for a brand new model that came out in July (in case anybody had any doubts where they should start negotiation). I am sure there is more room to negotiate there. More

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Will come back again I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitp I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitpicking for the corporate vehicle purchase, they treated us all the same way comfortable patiently. I would say if we purchase another company vehicle, we will come back to the same team. Be prepared for another tough deal guys^^;; Again, thank you so much and appreciate for your awesome services! More

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Pleasant and positive experience When visiting Paragon Acura last week. I attended an invitation from Sales mgr Murat to get a quote to sale my MDX back to Paragon. I ended up switch When visiting Paragon Acura last week. I attended an invitation from Sales mgr Murat to get a quote to sale my MDX back to Paragon. I ended up switching my MDX for a 2016 RDX. It all took place whithin 2 1/2 hours. The sales associate Thomas NG was courteous and very professional!!! Murat was excellent as well. More

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Excellent Service I've been dealing with the General Sales Manager Murat since 2010! He has always done good by me and the customers I have brought him. He is honest I've been dealing with the General Sales Manager Murat since 2010! He has always done good by me and the customers I have brought him. He is honest and tries his best to get you the best deal he can and works with your budget! He has always worked with me and always has given me the proper advice when getting into a new deal. In my recent deal he and his sales person Patrick again were outstanding. Patrick was very politely, relayed all information properly to me and made my transition into my new car fast, easy and no stress. Mike the Finance person tried his best and was very patient in making this deal happen as well too. I was able to go in and out and not spend my entire day there. I would highly recommend Paragon Acura and Murat and Patrick as the go to people when you need ta car. I will keep going to them as long as I can and in future if there is a second car in line for me I will be going back to them! Thank you so much for making this happen for me and my family! My overall experience with them is 100% satisfied! More

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Great Service! My wife and I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way. We enjoyed the profess My wife and I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way. We enjoyed the professionalism and respect we received from these dealers in contrast to the bad service we received from a different location. Very happy with the offer and looking forward to doing business in the future. More

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