Murat Deljanin | Page 5

Sales manager Murat flat out rude and disrespectful! I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was I called on Saturday and asked to speak to a sales manager, I did not get to speak to one, instead Chanel got on the phone and I explained that I was looking to get a 2017 MDX AWD base model in red and that since I knew they also had a 2016 one in the same color with the advance package that carries some great Acura incentives right now so I would consider getting a 2016 with an Advance package if I can get a great deal like the ones people are reporting on Edmunds forums, otherwise I would just get the 2017 base model because I like its look more. Imagine my surprise when I got there and found out that there was no 2017 MDX in red color available, supposedly because it got sold yesterday. All they wanted was to sell me the 2016 one. And that only after last night I called Chanel and asked her to double check if they have a 2017 one because I could no longer see it in their online inventory. She said that they did have it, only the inventory was not updated. I insisted that she not waste half my Sunday as I am coming from NJ and she assured me they still had the car. When I got there, she was not available, I got to sit down with Gary, I think, very nice kid, but he does not do the numbers, he just takes his notes to the sales manager. So he went and came back with an inflated invoice price, I had my laptop with me, I showed him the invoice price, poor kid, he didn't know what to tell me. Then his manager was only going to give me $750 in lease cash, I told him, "look, there's a $2500 lease cash"... Eventually he invited me to talk to his manager, Murat Deljanin, a very arrogant young guy. The guy was flat out impolite, it turns out that there was indeed a $2500 lease cash and apparently a $750 rebate on top of that that he tried to keep saying that the car was so sensitive that they put a protection package in it, some special mats that cost $595, I told him I didn't need them. He got plain rude and said, well, they are there. So in the end I didn't even get the Acura incentives, the offer on the table was less than $2000 below the invoice price when the incentives alone were $3250. I did not even get the chance to explain him that with all these incentives, the negotiation should start from the invoice minus the incentives ($52,303 - $3250 = $49,053). There was absolutely no negotiation with this guy he was acting like he was offering me the deal of the planet when in fact he was not discounting his price AT ALL, he was simply insulted that I came educated on the subject. I threw in a number in there hoping to get him to meet me in the middle. He was like, it's my way or the highway. He raised his voice at me to intimidate me, I hate it when they do that, besides being so full of it, when they deal with a woman, they try to put her down right away. I realize that this kind of sales men come from a certain breed, I just hope they have a special place in h*ell for them. The only reason this guy still has some 2016 cars, is because he keeps the price high although every day that the car spends in his lot is costing him. Don't be fooled when they tell you "come in and we will beat any offer you have", they have no shame. They will waste your time and make you feel worthless. I should have walked out the moment I was told they didn't have the 2017 one. I will go back to my local dealer who was very honest and offered me $600 below invoice for a 2017 base model from the moment I opened my mouth and that is for a brand new model that came out in July (in case anybody had any doubts where they should start negotiation). I am sure there is more room to negotiate there. More

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Will come back again I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitp I would like to say thank to Thomas (our sales rep), Murat, Ali, & Hilli all sales staff. They did the great job done. Although we were picky and nitpicking for the corporate vehicle purchase, they treated us all the same way comfortable patiently. I would say if we purchase another company vehicle, we will come back to the same team. Be prepared for another tough deal guys^^;; Again, thank you so much and appreciate for your awesome services! More

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Pleasant and positive experience When visiting Paragon Acura last week. I attended an invitation from Sales mgr Murat to get a quote to sale my MDX back to Paragon. I ended up switch When visiting Paragon Acura last week. I attended an invitation from Sales mgr Murat to get a quote to sale my MDX back to Paragon. I ended up switching my MDX for a 2016 RDX. It all took place whithin 2 1/2 hours. The sales associate Thomas NG was courteous and very professional!!! Murat was excellent as well. More

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Excellent Service I've been dealing with the General Sales Manager Murat since 2010! He has always done good by me and the customers I have brought him. He is honest I've been dealing with the General Sales Manager Murat since 2010! He has always done good by me and the customers I have brought him. He is honest and tries his best to get you the best deal he can and works with your budget! He has always worked with me and always has given me the proper advice when getting into a new deal. In my recent deal he and his sales person Patrick again were outstanding. Patrick was very politely, relayed all information properly to me and made my transition into my new car fast, easy and no stress. Mike the Finance person tried his best and was very patient in making this deal happen as well too. I was able to go in and out and not spend my entire day there. I would highly recommend Paragon Acura and Murat and Patrick as the go to people when you need ta car. I will keep going to them as long as I can and in future if there is a second car in line for me I will be going back to them! Thank you so much for making this happen for me and my family! My overall experience with them is 100% satisfied! More

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Great Service! My wife and I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way. We enjoyed the profess My wife and I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way. We enjoyed the professionalism and respect we received from these dealers in contrast to the bad service we received from a different location. Very happy with the offer and looking forward to doing business in the future. More

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I just leased a 2014 Acura MDX with Paragon Acura, and traded in my 2011mdx w/tech..All I can say is Wow!!! It was 1st class treatment from the start of my buying process. I googled the crap out of the ne traded in my 2011mdx w/tech..All I can say is Wow!!! It was 1st class treatment from the start of my buying process. I googled the crap out of the new MDX and I thought I knew just about all. Their knowledge on the newly released vehicle was a breath of fresh air that increased my confidence that this new MDX was for me. The icing on the whole process was that Paragon even delivered the new MDX to my driveway. 100% professional and trustworthy, and yes the 2014 is awesome.. I recommend to all..... Tim More

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I initially had an issue with Paragon Acura but somehow Brian Benstock intervened and helped resolve the issue. I got a 2010 Acura TL for a good price and it was delivered to my house, thanks to Brian Bens Brian Benstock intervened and helped resolve the issue. I got a 2010 Acura TL for a good price and it was delivered to my house, thanks to Brian Benstock and Murat who made it possible. Overall, I am very happy with my purchase with Paragon Acura and I will definitely recommend them to my family and friends. More

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Happy to say we are the proud owners of the new Acura 2014 RLX! We felt so welcomed at the dealership and were encouraged to become familiar with the new technology that the 2014 RLX has to offer, beginn 2014 RLX! We felt so welcomed at the dealership and were encouraged to become familiar with the new technology that the 2014 RLX has to offer, beginning with a test drive. The car drives beautifully and the design and features of the car feels like it can drive itself. The staff was very helpful making the sales process, from one car to another, as easy and as quickly as possible. We were explained our purchasing options clearly and in ways which would benefits our needs (very important). I like to especially mention Murat DelJanin, Melvin Salcedo and Sharon Then for going above and beyond their duties. They made sure that every detail and expectation was met, even setting up our BlueTooth, before we drove home. Now, that's what I call service! More

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I had the best experience at this dealership because the people who took care of me were the best that i had ever had to deal with, they took care of the problem i had they gave me a great solution and deal people who took care of me were the best that i had ever had to deal with, they took care of the problem i had they gave me a great solution and deal that make me and my husband very happy about it. I recommend everyone to go shop for Acura cars at this dealer the reason why is because the people they have working there are so wonderful and very professional with their work and the attention they had for every customer is so wonderful that they make you feel like family. I am so happy with my new car purchase here i will definably go back there and shop again the next time i want to get a brand new car thank you to you guys for everything and continue with the wonderful service you give to your customers. ?? More

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This was the best car buying experience! From the way we were treated on our initial call, to the service we received at the dealership - these folks are professionals and want to earn your business. Murat, were treated on our initial call, to the service we received at the dealership - these folks are professionals and want to earn your business. Murat, Alex and Brian worked to get us the car we wanted for the best price (we shopped multiple dealers) and gave us a fair deal on our trade. They bent over backwards to make us happy and to make sure we were in and out as fast as possible. Wendy walked through every detail of how the car works to make sure we were comfortable with everything before we left. Plus Paragon has called us a few times to make sure we are happy with and know how to operate our vehicle. I am a "car person" and have had a lot of different brands of cars, but after doing business with Paragon, I'm pretty sure I'll be a customer of theirs for life! More

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