"Great experience "
Moe is a gentlemen and very informed about his product. He went out of his way to accommodate us and worked with us on reaching an agreeable price. After the sale he took time to teach us the various functions on the car. I would request him again if I should need another car in the future
"Best car buying experience I have had!"
Mustafa was wonderful. Gave me great information about the car. He stayed within my price range. He was never pushy, always very polite. I love my new car!!!
"Excellent Service "
Excellent customer service, Mustafa had me in and out with a new car and made our experience buying a car wonderful. I would definetly recommend Mustafa and his team.
"I had a good experience"
I really had a great experience with the sales person Mustafa Al-Far and his manager Kal.. They were very courtesy and made my visit very pleasant
"Fastest, Easiest Car Purchase EVER"
Exceptional service from Mustafa and the entire team at Toyota of Plano. Mustafa is extremely knowledgeable of the cars and options available, learns your true needs and does not try to oversell you. Management staff made sure the deal was made without pressure. Obviously it's an easier sell when you have an exceptional product, but customer service is what closes the deal. Thank you - Toyota of Plano.
Other Employees Tagged:
We met with the salesman on last Tuesday evening and agreed upon a particular car, received the specifications and and price offer. We advised the salesman that we would think it over and let him know the next day. I called on Wednesday morning to advise him that we would indeed purchase the Rav4 vehicle we had looked at the night before. I asked if I needed to do anything to secure the car that day and he said no actually it was his day off but he kept the keys with him and no worries that car would not be sold and I could pick up on Thursday. I said great I would be there between 3-4 on Thursday and he said he would have the car cleaned and ready by 2:30. I called at 2:30 to say I was on my way in Uber ride to pick up the car, was paying cash and would like to have a smooth process. He assured me it was ready, paperwork was done and I simply had to bring a check. When I arrived he showed me to his desk and presented me the paperwork. I was in process of writing the check when I noticed the MSRP amount on the worksheet was less than the MSRP amount on the car specifications we had been given on Tuesday evening but the selling price was the same. When I questioned him about why a difference he then advised me that it was a different car! I was taken completely by surprise and was astonished that he was about to let me buy a car that wasn't the car we had agreed upon. It turns out that the original car, despite his promise, had indeed been sold on Thursday before I arrived but he and/or the dealership management chose not to advise me of that circumstance. The car they were substituting had less features than the original car but I was left to discover that myself instead of them letting me know before I arrived to make the purchase. Once I caught the discrepancy the salesman was apologetic and offered to make it right but the point was they weren't going to do that until I noticed! And management apparently didn't care because we never heard anything from them. I did not buy the car because I felt their actions were deceitful.
"Smart, Professional, Kind, and Willing to Work with Anyone"
I came in to Toyota of Plano to look into my first new car last week and met with Jacob. He showed me a vehicle that fit within my budget and was extremely knowledgable. Although I wasn't willing to commit to a purchase that day, he understood. He gave me space to think about it (your first car is a big deal) and when I was ready to move forward, he didn't have me wait. He had me come in on his day off and meet with Moe to get everything finalized. Moe got me a car that was fully loaded, and then got me all the rebates and interest rates that I qualified for and helped me walk out of the dealership with a car at an amazing rate with a monthly payment that was under what I was hoping for. Could not be happier with the experience.
"Great customer service and easy process"
Went to Toyota of Plano just to see if I liked the 4Runner and I found my dream car. We worked with Mustafa who was very kind, respectful, knowledgeable, polite, easy to work with and honest. The process was easier than I expected. We were upfront with him and he was with us, which we really appreciated. He took the time to show us and test drive multiple vehicles as well. We would definitely recommend Toyota of Plano. The staff also seems very supportive of each other too. We worked with Francisco in the finance department and he was nice to work with as well. I've heard of people spending entire days tying to buy a car at other dealerships and our experience was the opposite of that. We are happy with our new car and with the entire process. Thanks to everyone at Toyota of Plano!
When I arrived at Toyota Plano, Mustafa greeted me and took the time and patience to explain the models, their features and price points. When we went to test drive a car he took the extra steps in giving me the option of looking at other choices and really took a consultative approach instead of the hard sales tactics other dealerships use. I am very impressed that he worked so patiently with me to makensure i had the car i was going to be extremely happy with. A Great experience in buying a car!! I have always hated to walk into car dealerships but this time was completely different and a pleasant suprise. Thank you Mustafa and all of the staff and managers including the finance manager at Toyota Plano.
"My best car buying experience!"
- Bill Guo
It was a pleasant experience when I dropped by the store. The sales consultant, Mustafa is pretty nice and experienced, he read my need quickly then picked the right one model out of the whole series and that was exactly what I wanted, so I made decision to order the car in minutes!