Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli | Page 5

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.5
119 Reviews

Languages Spoken

English English

4.5

119 Reviews

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119 Reviews of Nancy Gennarelli

February 28, 2026

Dealership Rating
Employee Rating

Overall the dealership did in the outcome make me happy. However, it started off lovely. I could never get in contact with anyone. I don't know if Nancy was just that busy but I'd expect a call or a text wi More

by Hobeluv
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Mar 10, 2026

Southern Chevrolet responded

We appreciate your feedback and are eager to better your return experience.

February 28, 2026

Dealership Rating
Employee Rating

Ms Nancy and her crew was very productive, got my vehicle in and out quickly. More

by MRSAMB1327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 27, 2026

Dealership Rating
Employee Rating

Between Ms Dee over in express and Ms Nancy. ... I knew I was better than Allstate! Amazing service. Thank you ladies! More

by Jescesturgis0111
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

February 26, 2026

Dealership Rating
Employee Rating

Excellent service and amazing employees. I would definitely recommend anybody needing a service on their vehicles to give southern a try! More

by Ml_H3lix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 25, 2026

Dealership Rating
Employee Rating

This was my first time having my truck serviced at Southern Chevrolet. They did a great job and I was very happy with the Service Team. I will definitely be back! More

by Locutus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles LeMaire , Alex Adams

February 18, 2026

Dealership Rating
Employee Rating

Good communication regarding needed repairs. Vehicle repairs took longer than anticipated, but Nancy did a nice job keeping me informed. More

by aubrey.sadler
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Feb 19, 2026

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 14, 2026

Dealership Rating
Employee Rating

We loved and appreciated the serviced that was given by everyone that helped my son purchase his first vehicle. Thank you so such. More

by LORAHINTON348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 14, 2026

Dealership Rating
Employee Rating

Drive 40 miles past 3 other dealerships just so I can deal with your service center. Nancy great advisor, keeps me informed on progress, Techs are great, treat my Z06 with care. More

by flittlejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Korchak , DeeDee Brenaman

February 13, 2026

Dealership Rating
Employee Rating

Waited 5 hours for my oil change appointment It's ridiculous to have an appointment first thing in the morning and still have to wait 5 hours. Would've been more if I hadn't complained and told them More

by meltonmackenzie5234
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Feb 27, 2026

Southern Chevrolet responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 09, 2026

Dealership Rating
Employee Rating

The dealership is fine. But the fact Nancy only texts me about things and never talked to me over the phone. Also, my car hasn't been in the shop for over 3 weeks now. I'll More

by raywatkins1988
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Feb 27, 2026

Southern Chevrolet responded

We value and appreciate your business, Ray. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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