Nancy Gennarelli | Page 5

I had a younger advisor who started this work and he was absolutely fantastic - you should have never let him go to Norfolk! Anyhow, I have a GMC Sierra EV, and I was very happy with the service I received absolutely fantastic - you should have never let him go to Norfolk! Anyhow, I have a GMC Sierra EV, and I was very happy with the service I received in making all the updates. It's too bad you don't carry GMC vehicles also, the Sierra Denali EV is BY FAR THE BEST TRUCK I'VE EVER OWNED! And I've owned F150s, Ram Lariats, Chevy Avalanches (3) Ford Bronco, etc. More

by WADDELL.STEVE Verified Customer Verified Customer

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I felt that things were diagnosed thoroughly and in a timely fashion. Nancy was great to work with. timely fashion. Nancy was great to work with. More

by bryant_thms Verified Customer Verified Customer

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It was a very helpful experience I have no complaints about my service! Excellent service about my service! Excellent service More

by Markapril292006 Verified Customer Verified Customer

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Good communication I found their communication clear and timely. They answered my questions. Friendly staff. timely. They answered my questions. Friendly staff. More

by DYERCHARLE Verified Customer Verified Customer

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Speedy and efficient I took my car in for a state inspection and was greeted, helped, and on my way in little time inspection and was greeted, helped, and on my way in little time More

by MATTD7 Verified Customer Verified Customer

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I have been having my truck serviced here for many years and have always been greatly satisfied! and have always been greatly satisfied! More

by david.leach.1.ctr Verified Customer Verified Customer

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Pleased with the service and the dealership. I would recommend this Dealership to family and friends. I would recommend this Dealership to family and friends. More

by JELBYHISGRACE Verified Customer Verified Customer

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Service department was not great at reaching out. I had to constantly call and remind them of things. I had to constantly call and remind them of things. More

by JOSHUAGLENN101 Verified Customer Verified Customer

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Nancy is an absolute delight to work with while getting service on my Chevy. She is polite and work is always done on time! Thank you so much! service on my Chevy. She is polite and work is always done on time! Thank you so much! More

by CAITLIN.H.STITZ Verified Customer Verified Customer

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Very disappointing. I dropped my vehicle off on a Monday for an oil change State inspection and open recall. Nancy informed me that she was not sure if the part was in f I dropped my vehicle off on a Monday for an oil change State inspection and open recall. Nancy informed me that she was not sure if the part was in for the recall and if it was, it would take a full day to do the recall. I responded that was fine as long as I got my vehicle back by Thursday evening. If it was going to take longer than that, I can bring it back, but to just do the state inspection and oil change if the part was not in and cannot be completed by Thursday evening. She stated she would call me to let me know about the part. I never received a call about the part. My vehicle was not ready on Thursday. It was not ready on Friday till the evening and I needed it back prior to. If it’s not going to be ready by the day, the customer asked which in this case was three days they should call the customer and inform them that it’s not gonna be ready. I went a week without a vehicle. More

by BA0412 Verified Customer Verified Customer

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