Nancy Gennarelli | Page 6

The dealership is fine. But the fact Nancy only texts me about things and never talked to me over the phone. Also, my car hasn't been in the shop for over 3 weeks now. I'll But the fact Nancy only texts me about things and never talked to me over the phone. Also, my car hasn't been in the shop for over 3 weeks now. I'll be taking my car to Southern Chrysler from now on.. More

by raywatkins1988 Verified Customer Verified Customer

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Prompt, customer friendly service. Nancy kept me informed and the Suburban was ready when promised. Nancy kept me informed and the Suburban was ready when promised. More

by Smokey Verified Customer Verified Customer

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Need more integrity. Being told paperwork can't be printed you will email then I come back and say I am not leaving without paperwork now you can print. The format of pap Being told paperwork can't be printed you will email then I come back and say I am not leaving without paperwork now you can print. The format of paperwork looked deceptive. The first visit the mechanic came out and explained and gave me some instructions so I really appreciated him More

by romoss24 Verified Customer Verified Customer

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Customer service was excellent when I arrived. Nancy is a very amazing employee. She has a way to make customers feel like that they are someone that matters. She should be given a rise , and in Nancy is a very amazing employee. She has a way to make customers feel like that they are someone that matters. She should be given a rise , and incentive pay. Thank you again for your expertise work ethic. More

by aj0922316@gmail.com Verified Customer Verified Customer

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Very good. .. work was done as requested while waiting... Very good... work was done as requested while waiting at dealership waiting area .. work was done as requested while waiting... Very good... work was done as requested while waiting at dealership waiting area More

by Wafloy Verified Customer Verified Customer

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My service advisor Nancy Gennarelli was very pleasant and addressed all my concerns. I really liked the diagnostic video which explained the problem and repair recommendation very well. The work was done pro addressed all my concerns. I really liked the diagnostic video which explained the problem and repair recommendation very well. The work was done promptly and well. More

by EGMCHARLNEY Verified Customer Verified Customer

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Very quick turnaround on a repair, final price was actually less than original quote and lower than estimates at 2 other shops, giving me the impression of honesty. Great service from the 2 advisors I actually less than original quote and lower than estimates at 2 other shops, giving me the impression of honesty. Great service from the 2 advisors I dealt with. More

by ALANTHOMPSON0331 Verified Customer Verified Customer

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Very attentive, informed, and friendly Service Advisor. I am amazed at the video uploaded by the service technician. I liked the online authorization for additional services. Great experience at Southern. I am amazed at the video uploaded by the service technician. I liked the online authorization for additional services. Great experience at Southern. I shall return. More

by Wheatsm Verified Customer Verified Customer

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Nancy was great with answering any questions I had and keeping me up to date. The only problem I had was with the warranty company delaying the repair by acquiring a different transmission than the one th keeping me up to date. The only problem I had was with the warranty company delaying the repair by acquiring a different transmission than the one that was on hand. More

by kullebrian7217 Verified Customer Verified Customer

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The service was excellent and fairly quick, however the scheduling website is difficult to navigate. scheduling website is difficult to navigate. More

by Johnfpen Verified Customer Verified Customer

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