Nancy Gennarelli | Page 6

Great customer service, attention to detail, and friendly. This is by far the best service department ever! friendly. This is by far the best service department ever! More

by llsmith78 Verified Customer Verified Customer

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Excellent Even though getting tue approval of parts from extended warranty took longer than expected, Nancy was very professional and great to work with throughout the process. extended warranty took longer than expected, Nancy was very professional and great to work with throughout the process. More

by MARCUS.FIELDS23 Verified Customer Verified Customer

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Not impressed! Oil change should not take 3 hours!!!!!! Made a 10 am appt. For an oil change. I waited for my car in the service lobby. After 2 hours, I had to Oil change should not take 3 hours!!!!!! Made a 10 am appt. For an oil change. I waited for my car in the service lobby. After 2 hours, I had to ask what was taking so long. Was told waiting in filters, should have had my filters waiting for me before 10 am. Then told another 20 minutes. 45 minutes latter, which made me late for an appt. I was supposed to be completed. Upon reading my receipt, air and cabin filters not done, Now my tire pressure sensor is on. Very disappointed, dissatisfied. The counter reps did nothing to help the situation, rude. I will not recommend Southern Chevrolet to any of the teacher coworkers or friends. The worst. More

by KRISTISWINES Verified Customer Verified Customer

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Communication and vehicle still having issues after repairs check engine light came back on Vehicle is still having issues after repairs repairs check engine light came back on Vehicle is still having issues after repairs More

by ms_angel727 Verified Customer Verified Customer

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Dealer had my truck all day and failed to due the requested maintenance (60 ,000 mile service). Instead they focused on the optional maintenance that I asked to do only if time allowed. This has forc requested maintenance (60 ,000 mile service). Instead they focused on the optional maintenance that I asked to do only if time allowed. This has forced me to make additional appointments to have the requested maintenance completed. More

by reacteng97 Verified Customer Verified Customer

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Great people and very helpful. She’s a superb lady. Thank you for your help. She's very knowledgeable and concerned She’s a superb lady. Thank you for your help. She's very knowledgeable and concerned More

by dmcsthompson Verified Customer Verified Customer

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Nancy was wonderful. She was responsive and informative an delivered the car on time! My vehicle was fixed right the first time and ahead of schedule She was responsive and informative an delivered the car on time! My vehicle was fixed right the first time and ahead of schedule More

by CAITLIN.H.STITZ Verified Customer Verified Customer

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Lots of misleading information was delivered to me regarding my repair. 2 weeks for a battery replacement oil change and o2 sensor. regarding my repair. 2 weeks for a battery replacement oil change and o2 sensor. More

by ladymt1 Verified Customer Verified Customer

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It was great everything was explained to me She got everything together for my truck can get running everything together for my truck can get running More

by Wildmann44 Verified Customer Verified Customer

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Dealership service team was very helpful and they made sure I was informed through out my appointment/work service sure I was informed through out my appointment/work service More

by klj135 Verified Customer Verified Customer

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