Nancy Ogrezovich | Page 2

left a message 3 days ago for service, never got a call. my number is 612-384-5440, Carey Stolz my number is 612-384-5440, Carey Stolz More

by carey.stolz Verified Customer Verified Customer

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BEWARE! Complimentary oil change is a scam. Drove home. Next day realized oil was leaking. Looking at the oil it was black! Never got changed! Fluids were no Complimentary oil change is a scam. Drove home. Next day realized oil was leaking. Looking at the oil it was black! Never got changed! Fluids were not full. Oil change sticker was put up saying due in 3k miles. New cars are 4500-8000, it even says on their luther website! Oil was drained and here are the pics, "NEW OIL" you be the judge! I bought 3 cars from this dealership since 2015 and never again!!! How many people are driving with oil that never got changed by this dealer!?? Been calling them since the next day and no response or call backs for 4 day. More

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Even with construction, the service is excellent. Friendly folks from beginning to end. They take good care of my car. Friendly folks from beginning to end. They take good care of my car. More

by gmlight Verified Customer Verified Customer

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I brought-in my car for my first oil change and I was told my car would be ready in an hour. I waited 2 hours before I went back into the service room where 3 guys didn't seem to be doing anything. They told my car would be ready in an hour. I waited 2 hours before I went back into the service room where 3 guys didn't seem to be doing anything. They asked how they could help me and I indicated my car was to be ready an hour ago. They looked around and right in front of them was my paperwork. No one bothered to let me know my car had likely been ready an hour earlier. My car was the only car sitting out front waiting to be picked up yet none of the service guys thought to check into that - asking around whose car that was and maybe even checking the waiting room where I was the only one left after it being completely full when I came. It's just lack of effort. I was very disappointed in the level of service especially given this was my first service with Luther after having my cars serviced at Morries for over 10 years. More

by deidre.serum Verified Customer Verified Customer

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I had some difficulties making an appointment, but once made, the service was very good. made, the service was very good. More

by psom777 Verified Customer Verified Customer

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The people who work in the service department are wonderful. The service, however, is HORRID! I will never by another car from a Luther dealership. The hassle is just too much! wonderful. The service, however, is HORRID! I will never by another car from a Luther dealership. The hassle is just too much! More

by suschi Verified Customer Verified Customer

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The people in the service dept. are great. Unfortunately, the service is terrible! It takes at least two weeks to get in, and then bad things happen. Earlier this year, I took my are great. Unfortunately, the service is terrible! It takes at least two weeks to get in, and then bad things happen. Earlier this year, I took my Palisade in for regular service. When I picked it up, the windshield had a huge crack in it. Had to be totally replaced, entirely at my expense. (They admitted no fault whatsoever.) Next time when I took it in for regular service, upon pickup the driver's seat would no longer move in reverse. $600+ repair and completely my responsibility. Now perhaps those were both my fault. We'll never know. But almost two weeks ago, when temperatures were in the 90's, my A/C went out. I was up north, so I had a local guy look at it. He found a broken hose. As it happened, I had an appointment a few days later to have the driver's seat repaired, so I called and asked a real-live-person at Luther Blmgtn Hyundai to add the A/C to my service request. She agreed. Sunday evening I dropped my car at the dealer and noted the need for a new A/C hose on the key envelope just in case. When I checked in Monday afternoon, they said the driver's seat was fixed. I asked about the A/C. They had no idea what I was talking about! They checked their parts inventory but had no A/C hoses - in fact, there were none in the Twin Cities area. (Really? Who doesn't stock A/C hoses in August? That defies common sense). I needed my car on Tuesday, so I picked it up. They said they'd have a hose by Wednesday. Well, they didn't. Not on Thursday, either. Not even on Friday! Saturday I had to drive the 200+ miles back up north (again in 90+ degree heat). I won't be able to go back to the Cities until Monday, 9/11, at the soonest. Think they'll have the hose by then? By Christmas, maybe? After so many bad experiences like this, I will never buy another car from a Luther dealership. Life is too short! More

by suschi Verified Customer Verified Customer

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Would give it a zero but not an option. Terrible service, evn worse communication. Just dont go here, just dont. Terrible service, evn worse communication. Just dont go here, just dont. More

by sharritaylor64 Verified Customer Verified Customer

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They were courteous, explained everything to be done and donr in timely manner. Verysatisfied with rep. donr in timely manner. Verysatisfied with rep. More

by DDPET0110 Verified Customer Verified Customer

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They did a fantastic job. It was like the advisor knew what I wanted before I even asked It was like the advisor knew what I wanted before I even asked More

by BEN67ENDRES Verified Customer Verified Customer

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