Nancy Ogrezovich | Page 3

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by MJPAQ1 Verified Customer Verified Customer

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The people of Bloomington Hyundai are very professional and kind. They have a great communication and take care of everything your car needs. We are very happy with the outstanding service they have. Than and kind. They have a great communication and take care of everything your car needs. We are very happy with the outstanding service they have. Thanks 😊 👍 More

by LEDESMA53 Verified Customer Verified Customer

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Even though under construction, they resume accommodations for their customers. The whole crew makes it a great experience accommodations for their customers. The whole crew makes it a great experience More

by Rayne oilchange Verified Customer Verified Customer

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Friendly knowledgeable staff working there. Nice environment to hang out in while waiting for your vehicle to be serviced. Nice environment to hang out in while waiting for your vehicle to be serviced. More

by AndrewTopeff Verified Customer Verified Customer

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Horrible experience, told me my vehicle was totaled for engine issues. I went and bought a new truck down the road that day because none of the sales staff seemed like they wanted to help me here. Almost 2 engine issues. I went and bought a new truck down the road that day because none of the sales staff seemed like they wanted to help me here. Almost 2 months later they tell me the engine just needed $500 worth of work because it was mis diagnosed. . . And they said that there was a lack of communication to me because they had another customer with the same first name and they had been telling them what was wrong with my vehicle not me. . . More

by kylehalseth Verified Customer Verified Customer

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Based on $339. 00 for labor to fix the vehicle it can't be more than a 4 hour job. Yet, my car was tied up at the dealer for 10 days! That part is bad enough. How 00 for labor to fix the vehicle it can't be more than a 4 hour job. Yet, my car was tied up at the dealer for 10 days! That part is bad enough. However, the 1 star rating is based on me being ignored by the advisor and the service manager when trying to get an update on when the car would be fixed. Below you will see the day by day story. 7/12 Noticed problem with the car. Tried to set up a service appointment, soonest I could get in was 8/15. 8/15 took the car in at 9:45AM. No updates during the day. At 5:38PM, I sent a text and called. Was told the problem was the intercooler and gave me a price of $840 to fix it. I agreed. Was told it would be a couple days to get the part, should be done by 8/17 at the latest. 8/18 11:42AM sent a text asking for an update. No response. 4:30PM, called and left a VM. Another advisor texted a few minutes later saying the car had not been diagnosed yet. I responded that the other advisor told me it had been and it was the intercooler. That person then said “We will get it done as soon as possible.” If that’s not lip service, I don’t know what is. 8/21 10:04AM sent a text asking for an update, no response. 11:00AM, called the main service number and got a person on the phone. Was told the car was being worked on and it would be done later today or tomorrow morning. 8/22 1:00PM, sent a text asking for an update. No response. Called, and left VM. No response. 8/22 3:00PM called main service number and got someone on the phone. Said car was being looked at and the advisor would call with a better update (advisor was busy at the moment). I mentioned getting the run around and it was day 8. Understood my frustration. No response from any advisor. 8/23 8:10AM, sent text got autoreply saying away from desk. 8:20AM, called left VM. No response. 8/23 10:05AM called and left VM for service manager. No response. Isn’t it his job to respond when things are escalated? This is really disappointing. 8/23 1:05PM called main dealer number again and asked for assistant service manager. It was transferred to Nancy as he is out. She is going to walk over and ask the technician to find out what is going on and call me back. 8/23 1:20PM Nancy called back. She went and talked to the technician who is working on the car. They have the parts and it is supposed to be done tomorrow afternoon. Nancy is not the advisor assigned to the repair, but she gets 5 stars for trying to help. 8/24 4:10PM Got text message from advisor that the car would be done tomorrow late morning to afternoon. 8/25 12:06PM Got a text saying the car is done. So far, the car is running as it should. If you have any questions, feel free to contact me More

by allenvalek Verified Customer Verified Customer

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The dealership is under construction, so it is a little difficult to navigate; however, the employees are helpful and make it a easy as possible. difficult to navigate; however, the employees are helpful and make it a easy as possible. More

by taran256 Verified Customer Verified Customer

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Absolutely incredible customer service and professional leadership. I will refer others to this dealership for sure. leadership. I will refer others to this dealership for sure. More

by ckmahony21 Verified Customer Verified Customer

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Not good place to bring car. Communication terrible. Service dept messed up brake job. Took 8 days to do front brakes& wheel balance, rotation. Wheel weights fell off front tire. Communication terrible. Service dept messed up brake job. Took 8 days to do front brakes& wheel balance, rotation. Wheel weights fell off front tire. Not happy by any means. More

by sharritaylor64 Verified Customer Verified Customer

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With all the construction, the drop off and pick up were very easy. I'd like to stay with Luther Bloomington Hyundai for a new hybrid vehicle but the Elantra is not available with AWD so I'll be going back very easy. I'd like to stay with Luther Bloomington Hyundai for a new hybrid vehicle but the Elantra is not available with AWD so I'll be going back to Toyota in the near future. More

by BANGERHOFER Verified Customer Verified Customer

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