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Nancy Ogrezovich
Nancy Ogrezovich | Page 42
Service Advisor
Luther Bloomington Hyundai
4801 American Boulevard West
Bloomington, MN 55437
1,069 Reviews
1069 Reviews of Nancy Ogrezovich
Verified Customer
January 11, 2022
The service representative acted like they had never heard of the coupons on your website and was hesitant to honor them. They did not know the difference between a conventional oil change vs a full syn heard of the coupons on your website and was hesitant to honor them. They did not know the difference between a conventional oil change vs a full synthetic and when questioned about how many miles until the next oil change said it is the same increment. After oil change was done, car was not washed, I had to ask them to. Upon driving home I noticed that the sticker they put on my windshield said my next service was due in 3700 miles which is far too soon for a full synthetic oil change. Full synthetic should be good for between 10-15k miles. Weather minimally decreases the life span. When I called to question whether they actually put full synthetic like I was charged, they again reiterated that whether it is conventional or synthetic, it is still every 3700 miles which I know to be inaccurate otherwise why would anyone pay double for full synthetic. They also did not put a date on my windshield sticker and instead wrote “thanks” in the date box. In conclusion, I have serviced my cars at this dealership for the last 12+ years, purchased multiple cars from you myself and brought my entire extended family along with friends to make purchases from Luther Hyundai. Every time I come in I feel less and less valued. It is so unfortunate. I will be looking to take my business to another dealership in the future that will value my patronage and look to encourage long-term, repeat business rather than trying to get me for everything they can unconcerned if I come back. More
by dimitri.athanas
January 10, 2022
Excellent service. The work was finished so quickly. The was cleaned outside and inside a nice surprise. Personnel very polite and helpful. was cleaned outside and inside a nice surprise. Personnel very polite and helpful. More
by toots4123
Other Employees Tagged: Dave Boogren, Austin McCutcheon, Matt Haynie
January 08, 2022
The service was exceptional. From check-in to check out, I was treated with courtesy and respect. The service was completed in a timely manner and the cost was less than I was expecting. I was treated with courtesy and respect. The service was completed in a timely manner and the cost was less than I was expecting. More
by barbie.snyder
January 06, 2022
Easy booking online, great customer service, service staff is always friendly and knowledgeable. I always wait for my service and it's convenient and pretty quick. I usually head over to olive garden fo staff is always friendly and knowledgeable. I always wait for my service and it's convenient and pretty quick. I usually head over to olive garden for lunch, and it's finished as I return. About 1 hour. Never had any issues. More
by Foreversmiling21
Other Employees Tagged: Austin McCutcheon
January 05, 2022
Each employee, at the Bloomington location, I interacted with was polite, knowledgeable, and efficient. Employees maintain a clean, comfortable, “safe” wait area. with was polite, knowledgeable, and efficient. Employees maintain a clean, comfortable, “safe” wait area. More
by zee_berg
January 04, 2022
They always do a terrific job and always answer all of my questions.sometimes I stop in to ask a question and they are always willing to help me. questions.sometimes I stop in to ask a question and they are always willing to help me. More
by mlmuellenbach
Other Employees Tagged: Dave Boogren, Austin McCutcheon, Matt Haynie
December 29, 2021
Terrible wait time. Little communication from staff. Thank you. That is all for now thank you. Thank you. That is all for now thank you. More
by lynnmader
Other Employees Tagged: Austin McCutcheon
December 29, 2021
At last the issues 2ith my car was resolved. I thank all the team for doing such a great job. Nancy is an awesome person to work with. I appreciate everything you guys do to help people like me. My thanks a the team for doing such a great job. Nancy is an awesome person to work with. I appreciate everything you guys do to help people like me. My thanks also goes to the finance team for the loan to resolve this issues. More
by kwakuz
Other Employees Tagged: Mike Baack, Kassia Olejnicak, Dave Boogren, Luke Burfield, Brian Reinstra, Austin McCutcheon, Matt Haynie, Paul Stahnke , Carleen Shimanski
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