Nanika Orgil | Page 2

I visited other dealerships prior to coming to Dirito Brothers. By far the best experience. I keep my cars for a long time just to avoid the new car purchase. Gerard let me drive a couple cars low pressu Brothers. By far the best experience. I keep my cars for a long time just to avoid the new car purchase. Gerard let me drive a couple cars low pressure then got me in and out the next day when I made the purchase. I want to give a shout out to his office mate Nanika as well. Knowledgeable on the vehicles. More

by ZEMENES Verified Customer Verified Customer

Helpful 0

Report | Print

Buying my VW from them went smoothly. However, customer service has not been the best besides Nanika she was a pleasure to work with. I have two problems with this dealership. 1. I reques However, customer service has not been the best besides Nanika she was a pleasure to work with. I have two problems with this dealership. 1. I requested a refund within 3 days of buying my VW for a service plan I was given false information about. I was told it was done and would take 6 weeks. Within this time I have called a emailethe finance person who helped me Eddie Miller and get a different response on timeframe everytime. I have no problem waiting but I do have a problem with the nonspecific information. I did not want to write this review this way I rather have wrote about how smoothly things went dealing with everyone I worked with but that is not the case. 2. I have called and emailed sales manager Jeff Rosen multiple times during the 6 weeks with no response at all very frustrating and disappointing. I will not recommend this place to anyone just from the customer service standpoint. Now I will have to go down to the dealership to handle this in person because at this point it feels like I need verify if I need to take the legal route. And I already called my bank they said they see nothing and all I wanted to ask is some simple questions. More

by LICIAH2014 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone I dealt with was professional and made the whole sales process smooth, simple and low stress. Appreciate the no pressure sales approach taken. sales process smooth, simple and low stress. Appreciate the no pressure sales approach taken. More

by BOBSCOTTGROSSMAN Verified Customer Verified Customer

Helpful 0

Report | Print

Nanika is kind and generous, and was no pressure! She is making sure that we understand the car that we bought. She is making sure that we understand the car that we bought. More

by CE Verified Customer Verified Customer

Helpful 0

Report | Print

Sean was amazing there was a mix up and my appointment was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle so that I could get to work and pick up kids and bonus my car was done earlier then originally quoted! Sean was amazing to work with I appreciate his excellence in Customer Service & Support! More

by KRISTINFREVELE Verified Customer Verified Customer

Helpful 0

Report | Print

Really enjoyed working with sales person, was not stressful, she was calm, courteous, low key. stressful, she was calm, courteous, low key. More

by IVANSCAVA Verified Customer Verified Customer

Helpful 0

Report | Print

Nanika was great, general manager worked with her on price and deal was made. Sterling was nice as usual. My experience with finance person was only blemish. She may have been having an off day? She price and deal was made. Sterling was nice as usual. My experience with finance person was only blemish. She may have been having an off day? She was not nice. She also didn’t email PO to my credit union. After saying she would later that day. It has been 4 days and if I hadn’t sent on day of purchase who knows what would have happened? Overall can’t give A 10 because of finance person. More

by Greyestouareg Verified Customer Verified Customer

Helpful 0

Report | Print

Nanika was great, only negative was I couldn’t leave with no warranty for additional cost! no warranty for additional cost! More

by JGARIBAY510 Verified Customer Verified Customer

Helpful 0

Report | Print

Nice people and easy process. Nanika and Eddie were great to work with. Great VW dealership. Nanika and Eddie were great to work with. Great VW dealership. More

by JL Verified Customer Verified Customer

Helpful 0

Report | Print

Appreciated having an appointment and no waiting to drop off my car. This was my first service on my Id4 and everything checked out fine and the car was ready in a timely manner. The service advisor, Sean w off my car. This was my first service on my Id4 and everything checked out fine and the car was ready in a timely manner. The service advisor, Sean was professional and personable. More

by KTWILLS22 Verified Customer Verified Customer

Helpful 0

Report | Print