Narcis Agic | Page 42

narcis and mario were very friendly and professional. i got a great deal too! I knew what i was coming in for and they helped me achieve that quickly and helpfully. got a great deal too! I knew what i was coming in for and they helped me achieve that quickly and helpfully. More

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Thank you to Narcis and Mario for an awesome experience. I traveled from Wisconsin to pick up a 2017 Passat and I love my car, more so I appreciate the way I was treated! I traveled from Wisconsin to pick up a 2017 Passat and I love my car, more so I appreciate the way I was treated! More

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I recently leased a 2020 Tiguan. Narcis went above and beyond. He was helpful, honest, and made the process incredibly easy. It was a great experience! beyond. He was helpful, honest, and made the process incredibly easy. It was a great experience! More

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First off, I want to state that this was our 6th VW dealership we visited over the course of 2 weeks - and we did not have the same experience here at any of those. We scheduled an appointment to test dealership we visited over the course of 2 weeks - and we did not have the same experience here at any of those. We scheduled an appointment to test drive, and most likely purchase a vehicle at this location. Upon walking in, no one greeted us at all for a solid 20 minutes. We needed to go ask the service clerk for help. We should've known then what kind of place this was. George was our salesman and he was honestly great. Highly, highly recommend this gentleman. If it wasn't for him, we would've walked out. There were a few issues we had with management and whoever was working in the service department. The financing gentleman, Lewis, was super nice and friendly. Sold me on the extended warranty, we added it to the car. He expressed that I can cancel at any time and told me to just email him if I changed my mind. I would receive a check for the pro rated amount if I chose to cancel. After financing, we get the car and at this point it's 11pm -internet went down, so financing took FOREVER. I get in the car and see that it was never detailed. When we pulled out of the lot, the gas tank was also empty and we had to fill up. Also, several scratches were on my car and they wanted me to bring it back to take care of it - this was agreed on before purchasing. Communication with this dealership is a joke. Went back the next day and spoke with a manager. He said to email him the receipt for my gas from the evening before. I emailed him a total of 3 times following up with my request to be refunded and he still has not replied - this car purchase was from June by the way!! He did offer me 1 free oil change because of all the issues, but not sure why he said he would refund the gas then if he wasn't going to. Fast forward to car scratches - dropped the car off to get fixed, they drove it back to me (that was nice!). Every scratch I pointed out originally was STILL there. We called and they said they would take it to a place who customizes in fixing the deep scratches. So, I had to drive all the way to Evanston AGAIN to drop off my new car (I live 70 minutes away by the way). They did give me a loner which was nice - 5 stars for that. They called me in a few days when the work was completed, I drive back... To find some of the same scratches still there. They did try to buff it out the best they could without completely removing the clear top coat but it's most definitely still there. At this point I'm fed up and don't want to see this dealership ever again. Oh, and I've emailed Lewis multiple times within the past month and I'm still waiting on a refund - go figure. Moral of the story? George is great and he earned 5 stars 100%! Super nice, down to earth guy and very willing to help. He was the middle man as far as communication. He gave out his cell phone number, so he was always quick to respond. Talk about customer service, this guy's it. Everything else, was two thumbs down. Of course, I love the way my car drives, VWs are great. But I wish I gave someone else my money. More

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Me and my husband just bought a brand new 2020 Atlas cross sport; we absolutely love it. Narcis and Mario assisted us and made our buying experience wonderful. These two guys are very knowledgeable of cross sport; we absolutely love it. Narcis and Mario assisted us and made our buying experience wonderful. These two guys are very knowledgeable of their product; there wasn’t a question we asked that they didn’t know. They made our transaction very fast and easy; they gave us one xxxx of a deal. Thank you Narcis and Mario! If you’re looking for a new or pre owned car go to these guys. You won’t regret it. More

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This was one of the smoothest car purchases I've ever made. All told, probably only 90 minutes of my time. Everyone was so helpful and friendly. Narcis was able to find the exact model and color I wanted and in All told, probably only 90 minutes of my time. Everyone was so helpful and friendly. Narcis was able to find the exact model and color I wanted and in just one day. More

by rgdhawke Verified Customer Verified Customer

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Just Amazing! Had a great experience! They helped me picked out the right car for me. Very helpful & nice people. I would recommend this place to my friends & famil Had a great experience! They helped me picked out the right car for me. Very helpful & nice people. I would recommend this place to my friends & family if they ever need help buying a car or truck. Great service! More

by lillian.sanchez7 Verified Customer Verified Customer

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I both car I had really good experience with all employees at Volkswagen in Evanston. Mario and Narcis were very helpful with all went very good! I'm very sati I had really good experience with all employees at Volkswagen in Evanston. Mario and Narcis were very helpful with all went very good! I'm very satisficed with my new car! I already recommended this Autobarn to all my friends that need a new car. More

by mara.94avramovic Verified Customer Verified Customer

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Made an appointment the day before , showed up the following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle with them. More

by kjviloria Verified Customer Verified Customer

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Mario was very kind and patient with me as I went back and forth about my commitment to purchasing a brand new car. He completed the paperwork quickly and was very hospitable to me while I waited. I look and forth about my commitment to purchasing a brand new car. He completed the paperwork quickly and was very hospitable to me while I waited. I look forward to interacting with him in the future if the need arises. More

by ramzy.darwish Verified Customer Verified Customer

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