Natalia Murillo | Page 5

Lake Chevrolet responded

Thank you for your review! We’re glad to hear that our team at Lake Chevrolet was able to quickly diagnose and efficiently fix the problem for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your review! We are pleased to hear you found it easy to get an appointment and that our service advisors provided you with attentive care and valuable suggestions. We appreciate your feedback and look forward to welcoming you back to Lake Chevrolet for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Lake Chevrolet. It's great to know that our team provided timely service and that you found our waiting area pleasant. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re sorry to hear about your experience and understand how frustrating heating issues can be, especially in colder weather. Timing chain work and thermostat replacement address different systems, but we’d absolutely like the opportunity to review your visit and make sure everything is operating as it should. Please reach out to our service team directly so we can look into this further and work toward a solution for you.

Lake Chevrolet responded

Thank you for taking the time to share your feedback. We’re glad to hear our service personnel were friendly, but we’re very sorry that your experience fell short in other areas. We realize we need to communicate more clearly what is recommended as preventative maintenance versus what is more urgent, and it sounds like we missed the mark during your visit. We also understand your frustration with wait times and overpromising on availability, this is something we are actively working to improve. Your feedback is important, and we’ll use it to ensure our team provides more accurate information and a smoother service experience in the future. Thank you for bringing this to our attention.

Lake Chevrolet responded

Thank you for your feedback, Denise! We appreciate your kind words about our fast and friendly service. However, I understand that your recent experience with our dealership service did not meet your expectations. We take your comments seriously and would love the opportunity to discuss this further. Please feel free to reach out to us directly at Lake Chevrolet. We value your input and look forward to improving your experience! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your thoughtful and encouraging review! We're so happy to hear that you found scheduling your drop-off easy and that you received great service at Lake Chevrolet. Your support means so much to our team, and we look forward to serving you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that Natalia has been welcoming and attentive during your visits to Lake Chevrolet. We truly appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel you are treated fairly at Lake Chevrolet. We appreciate your kind words about our team, and we look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you, Joe! We truly appreciate your kind words and loyalty to Lake Chevrolet. It's great to hear that Dave provided you with such professional service. We look forward to seeing you again for your future car needs! Sincerely, The Team at Lake Chevrolet