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Natalit Castillo Sarmiento
Natalit Castillo Sarmiento at Toyota of North Austin

Natalit Castillo Sarmiento

Acquistition Consultant

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

4.0
11 Reviews
4.0

11 Reviews

Write a Review

11 Reviews of Natalit Castillo Sarmiento

November 09, 2025

Dealership Rating
Employee Rating

I arried on time and 20mins before a service person came to check me in. More

by hshaikhca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Calamore, Neal Slocombe, Bryson Wilson, Dana Parker, Omar Aparicio, Sat Amor, Sergio Barron, Anais Frappoli

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Nov 11, 2025

Toyota of North Austin responded

Hello, Thank you for bringing your vehicle in today and for your patience during your service. We understand your time is valuable, and we apologize for the extended wait. Our team is committed to providing quality service, and sometimes unexpected delays occur to ensure every vehicle is properly cared for. We truly appreciate your understanding and will continue working to improve wait times. If you have any questions or need assistance scheduling your next visit, please let us know we'd be happy to help. Please reach out to me at JEaster@group1auto.com if you should have any further questions. Josie Easter, Service Customer Relations

November 03, 2025

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Employee Rating

They always give me good and honest service on my vehicle. Thank you . I highly recommend them . More

by teebizz112rdwrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Calamore, Neal Slocombe, Bryson Wilson, Dana Parker, Omar Aparicio, Sat Amor, Sergio Barron, Anais Frappoli

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Nov 05, 2025

Toyota of North Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2025

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Employee Rating

Waiting room is very neat, has good coffee and donuts, staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. More

by Hubihua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Calamore, Neal Slocombe, Bryson Wilson, Dana Parker, Omar Aparicio, Sat Amor, Sergio Barron, Anais Frappoli

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Oct 07, 2025

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of North Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2025

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Employee Rating

It took over 2 hours to get my oil changed. That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to si More

by Bear the dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Calamore, Neal Slocombe, Bryson Wilson, Dana Parker, Omar Aparicio, Sat Amor, Sergio Barron, Anais Frappoli

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Sep 26, 2025

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 16, 2025

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Employee Rating

they gave me an absolutely amazing experience for my cars maintenance. would definitely recommend and come back More

by noey.0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Calamore, Melissa Reveles, Omar Aparicio, Sat Amor, Sergio Barron, David Ramirez, Karen Gonzalez Camejo, Kimberly Trujillo, Miguel Alejo

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Sep 19, 2025

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2025

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Employee Rating

Been doing business with north Austin Toyota for almost a decade. I highly recommend them! More

by purpletriangle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Calamore, Bryson Wilson, Dana Parker, Omar Aparicio, Sat Amor, Sergio Barron , In sales I got to work with Raul Ramirez. Yes and long time finance man, Travis Smith. Great, great, great!

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Sep 08, 2025

Toyota of North Austin responded

Hello, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 29, 2025

Dealership Rating
Employee Rating

. Short wait. Kind, knowledgeable personnel Lots of staff. Excellent service dept. Clean facilities. Amenities: coffee, donuts Product purchases available. 3 cars bought there. 😄 More

by bonwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan: service rep

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Sep 02, 2025

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2025

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Employee Rating

Everyone with their professional expertise is the BEST. In each and every area ; everyone is very kind and caring. Ramiro and Sony in the management area go over and beyond assisting me as a client. So gra More

by elmabriscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Calamore, Neal Slocombe, Bryson Wilson, Dana Parker, Omar Aparicio, Sat Amor, Sergio Barron , Ramiro andcCorina

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Aug 26, 2025

Toyota of North Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of North Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2025

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Employee Rating

The service managers are the world's worst. They are very un-customer friendly, mean, and unprofessional. More

by dcreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neal Slocombe, Bryson Wilson, Dana Parker, Sergio Barron, Anais Frappoli

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Aug 21, 2025

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

August 16, 2025

Dealership Rating
Employee Rating

En mi visita al Diller Toyota , recibí un Exelente servicio , tanto por el vendedor como por el financista y manager del Diller . Salir de allí feliz con mi carro soñado , hizo de mí días El Mejor ! G More

by anacosio24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neal Slocombe, David Ramirez

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Aug 18, 2025

Toyota of North Austin responded

Hola, gracias por su amable reseña. Nos complace compartir sus comentarios con el equipo de Toyota del Norte de Austin. Si necesita algo más, no dude en llamarnos o visitarnos. ¡Que tenga un excelente día!

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