I had a deal setup with another dealership closer to my current location, but went back to Keffer since I had a past history with them. They showed me a nicer jeep than the other dealership and offered better pricing. Mike was easy to talk to and did everything he said he would. The dealership in general from my past history has always been good to provide loaner vehicles when needed. They also made me aware of a program from my insurance company that led to a cash back reward for my purchase.
"Keffer Dealership "
Recently moved to the Charlotte area and our lease was up. Called Keffer Jeep and spoke to Leslie Cooper and told her what we were looking for. Her and her team promptly found our vehicle. Great customer service. l strongly recommend this dealership!
Other Employees Tagged:
"Minimal communication and still need to go back a 2nd time"
I unfortunately had a flat tire occur on my drive home from work. I had my car towed to the dealership to have the tire repaired. I called them first thing the next morning to see if they had any in stock and they had one. I had an appointment for the following week already scheduled for recall issues. They confirmed they had a tire in stock and I asked them if they could include the other issues w/ this appointment since it was so early in the day and they would have my car but that the tire was the main item to complete that day and if they couldn't get to the other things that was not a problem since I still had the appointment the following week. By 4pm I had received zero communication other then the automated text telling me my service representative. I sent a text back to that line looking for an update. 443pm I was told that they were just getting the car to be looked at that point- this was on a Friday. I sent a text Saturday 1046am to ask for an update- no response. I called early Saturday afternoon to connect to my service rep and was told that the car still was not ready and they needed more time even though they had over 24 hrs with it. I said I needed it for work and they offered to have a rental provided to me but I had not time to get it on Saturday. I picked it up on Sunday through the dealership itself since the service dept was closed. I had zero communication on my car up through Tuesday when I was told it was ready. I brought the rental back (also informed them that I had a meeting coming up so I needed to get in and out quick)and got into the car only to see that one of the tires that was not the flat was not equal in tire pressure. I got back out and let them know to correct it , since they have nitrogen and I cant fill it w/ air on my own time. They took it back to adjust the tires and brought it back- said the typical statement of I need to drive a bit and the dash will not say I still need air in the tires. I had not time to go back and forth as I was already going to be late for my meeting. Needless to say it is still off a day later so now I need to revisit them again. FYI - they have told me and my husband on prior times that the tires will equal out- do not listen, press them to correct the air pressure , otherwise you will need to revisit them again and again as this is not the first time we have had a similar issue w/ them
"Overthrow my past stereotype for car dealer!"
- Happy customer
My husband and I really want to thank Jay Johnson and his manager Nate for helping us bought a mini van. They are very friendly and courteous. The transaction was done in a very relaxed atmosphere. They tried very hard to find all possible discount/special promotion we can get. I am not a person who likes to write review but I felt they should be recognized so that more people can come to them to see a different way of car dealing.
"Buyer Steer Clear! Forgery Alert"
I had purchased 3 vehicles in the last 2 years from Keffer Jeep, and thought well of them as my local Dodge Dealer BUT that ALL drastically changed in January 2018!! Nate Conley was my sales guy , and he did a GREAT job at finding me what I wanted, and professionalism in that area. But after that, behind close doors ... the financing cockroaches creeped out, and INTEGRITY flew away.
It is amazing to me the depth of Shadiness they went to here to save a few $$$, and even commit FORGERY!! Also, the Ownership /MGMT must be complicit with these ILLEGAL practices as they’ve done nothing to stop it, so it it must not be limited to certain parties!
F for Forgery FAIL!! Heed the words here!