Nate Drobnick | Page 17

I won't go anywhere else to buy a car or have my car serviced. My sales person is terrific and the service staff is professional and trustworthy. They take good care of my car, have reasonable rates, a serviced. My sales person is terrific and the service staff is professional and trustworthy. They take good care of my car, have reasonable rates, are friendly and know what they are doing. I am very happy with Luther Hyundai Bloomington! More

by Aob Verified Customer Verified Customer

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I had a great experience during what can be a difficult decision making process. But friendly and extremely understanding and helpful people made the process a lot easier! decision making process. But friendly and extremely understanding and helpful people made the process a lot easier! More

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My husband and I’s experience was fantastic with Nate. He was honest, candid and personable and worked hard to reach a deal that benefited both us and the dealership. We also love our new car and feel like w was honest, candid and personable and worked hard to reach a deal that benefited both us and the dealership. We also love our new car and feel like we got a great sale price. Our experience with Luke in finance is where things went downhill quickly. Luke was incredibly disrespectful and demeaning. In trying to sell us on additional warranty packages, Luke both used incorrect / inflated costs of repairs and insinuated that my husband and I didn’t know anything about car repair costs. He was rude and temperamental when we turned down the additional warranties. He also asked us if the reason we turned down the extra warranties is because we couldn’t afford our monthly payments and proceeded to ask an extremely inappropriate question of how we acquired cash for our down payment. He also called our bank which our car loan was financed through ‘shady as xxxx’ for reducing our interest rate when he tried to sell us on financing through the dealership. All around - he was awful to interact with and I am shocked a dealership would want him to be the final face of their company and brand to customers. Additionally, since we financed our auto loan through our bank, there should have been absolutely no reason that the dealership would need to do a hard pull on our credit scores. We were asked to sign a form that allowed them to do so, and in questioning the reason for that, we were told that we did not need to give approval and it wasn’t necessary. Lo and behold, I later learned that this dealership did in fact do a hard pull on our credit scores even after my husband and I expressly did not consent to that. Upon research, I learned that this is in fact a fully illegal process that many dealerships still take part in. The only reason a dealership should ever pull a customer’s credit score is if they are financing a car loan through them. The reason they cited as to why they needed to pull our credit score is because we wrote a personal check for the amount of the car, however we were never told at any point in time that if we were to have used a cashiers check, they would not have needed to pull our credit scores. If we had been told that, we would have gotten a cashiers check. Instead, this dealership illegally pulled our scores without our consent, thus negatively impacting our credit scores. We will never return to this dealership again and we will always guide our friends and family away from Luther Bloomington Hyundai due to their extremely questionable business practices. More

by cocc0020 Verified Customer Verified Customer

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Very nice dealership everyone was very friendly and helpful. I love the car i bought. Nate and Luke were very helpful and patient with me. helpful. I love the car i bought. Nate and Luke were very helpful and patient with me. More

by GREENSHAYLEE.02 Verified Customer Verified Customer

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The people we worked with were friendly and courteous. They made every effort to assist us in every way possible. We were considering other vehicles at other dealerships, but the people and the deal wer They made every effort to assist us in every way possible. We were considering other vehicles at other dealerships, but the people and the deal were the best at Bloomington Hyundai. More

by GAC9334 Verified Customer Verified Customer

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Shout out to Nate & Mike for assisting my husband & I with the purchase of our new Palisade! They stayed well after hours to make the purchase successful. 5 ⭐️ service! with the purchase of our new Palisade! They stayed well after hours to make the purchase successful. 5 ⭐️ service! More

by NMMARTIN81 Verified Customer Verified Customer

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Everyone was great. The staff was really easy to talk to and was very helpful with everything that I needed and was there to answer any questions I needed. and was very helpful with everything that I needed and was there to answer any questions I needed. More

by MTPRIC07 Verified Customer Verified Customer

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Very good, but car was leaking oil day after bringing it home. Had to bring it back next day and they replaced a gasket. This made me very unhappy after just buying a new car home. Had to bring it back next day and they replaced a gasket. This made me very unhappy after just buying a new car More

by ALADYQUILTN Verified Customer Verified Customer

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Nate B. helped me close a great deal on an amazing 2020 Hyundai Venue. Not only did he make the experience easy, but he was very helpful in making sure I got what I wanted in a vehicle with all the specs. Hyundai Venue. Not only did he make the experience easy, but he was very helpful in making sure I got what I wanted in a vehicle with all the specs. Thank you Nate! More

by Alexis Verified Customer Verified Customer

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Nate was super helpful and informative! He gave a solid rundown on how the car works, what the additional warranty protections were and was just generally upbeat and nice to work with, and made the whole b rundown on how the car works, what the additional warranty protections were and was just generally upbeat and nice to work with, and made the whole buying process itself super easy. More

by NORBERT.ORDOG1787 Verified Customer Verified Customer

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