Nate Marinelli | Page 9

The buying process went smoothly. The staff was wonderful and they said they would not participate in inflated prices gouging as other dealers are doing. One dealer had told me there The staff was wonderful and they said they would not participate in inflated prices gouging as other dealers are doing. One dealer had told me there was an extra $7500 fee beyond the listed price. Another one tried to sell me a vehicle with 10,000 miles on it for $3000 more than the new MSRP. I feel confident that Rothrock will provide me a fair price on all vehicles I buy from them in the future. Thank you for being an ethical company. More

by Info Verified Customer Verified Customer

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I was not happy with the service at Rothrock at all. I turned in my lease telling them about a jammed glove box I had. The employee told me no worries, they'd get it open. He came back with my offer for I turned in my lease telling them about a jammed glove box I had. The employee told me no worries, they'd get it open. He came back with my offer for my trade in and my payments for my new lease. Long story short, when returning for my new lease I was caught off guard and charged $500 for the glovebox, AND GIVEN A BRAND NEW VEHICLE WITH A NICE DENT IN THE DOOR! They "inspected" this new car and conveniently didn't see this plain as day dent! I immediately saw the dent in the driver's side door as I was handed the keys. They finally fixed this dent. It only took 2 tries! The first time it came back with nothing but touch up paint applied and bubbles underneath! It looked horrible!! I was not reimbursed a dime for all this hassle and best of all never recieved my money back when they SIMPLY "unjammed" my glovebox as the man told me when he returned my new car and gave me the contents of the glove box. Needless to say, when this lease is up I'll take another loss and use a different dealership for sure! I do not recommend Rothrock to anyone!! More

by Jenna Verified Customer Verified Customer

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The sales representative assisting us was patient and attentive to our needs. Extremely friendly and provided exceptional customer service. attentive to our needs. Extremely friendly and provided exceptional customer service. More

by kas1129 Verified Customer Verified Customer

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Quick easy and painless. Garrett and nate were a pleasure. Well worth the 80+ minute drive. Garrett and nate were a pleasure. Well worth the 80+ minute drive. More

by carpepm1084 Verified Customer Verified Customer

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The service was great, as always! This is my third car from Rothrock and it’s always been a great experience! This is my third car from Rothrock and it’s always been a great experience! More

by STACYLMOHR Verified Customer Verified Customer

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My scheduled appointment was at 4 pm and they made made wait over45 mins for a lease buy out of my car, then tried to increase my payoff, Mo (useless staff person) then argued with Nissan Finance and refus wait over45 mins for a lease buy out of my car, then tried to increase my payoff, Mo (useless staff person) then argued with Nissan Finance and refused give them the Rothrock dealer code. After I expressed my displeasured, they asked me to leave and get some other dealer to handle my lease buyout. More

by Dgdougherty Verified Customer Verified Customer

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Timely and professional, always a get a great phone call with updates on when the car will be finished with updates on when the car will be finished More

by Bear Verified Customer Verified Customer

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The service personal at Nissan is always very professional and curtious and know how to make it happen, I have to go on Saturday and sometimes I can't get there cause I work late and I'm just exh professional and curtious and know how to make it happen, I have to go on Saturday and sometimes I can't get there cause I work late and I'm just exhausted and when I show up late they still get me in knowing I can't make it during week... More

by Jason Howell Verified Customer Verified Customer

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We had a great experience with Rothrock beginning with our outstanding salesman Garrett and the rest of the team. our outstanding salesman Garrett and the rest of the team. More

by Fguffy1968 Verified Customer Verified Customer

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Excellent service a pleasure doing business with them. Would definitely recommend to anyone looking for a car Would definitely recommend to anyone looking for a car More

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