Nathan Heimerl

went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know un morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done straight thru thats why there rate was higher? But there is a special camera that can be used to see the oil seperater dont need to remove the transmission. got my truck back from a reputable service center was just the oil seperater 1100 dollars. oh, and I receive an e-mail from heiser chevy to test drive a ev truck and tell them what I think of it and then I would receive 50% off my next service appointment. No pressure, no purchase. came from brian crandall general manager. called and called never no call back. went in to find out about it. they all acted like they new nothing about it showed my e-mail. they acted like we dont know whats up. two days later no word from brian. no disclaimer write but they said there is one, no coupon, nothing. brian said he would give me a 50 dollar coupon. never got. Anything to get you in I think they should be held accountable for this e-mail. More

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Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on. Car not cleaned & trailer hitch cover not on. More

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I like this dealer and taking care of my car so nice. They so honest. They so honest. More

by uklianthawng23 Verified Customer Verified Customer

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I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story. More

by TERRIROSBECK1961 Verified Customer Verified Customer

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Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done. how to get you want you want no questions asked. Work with you until the deal is done. More

by timm.mahnke Verified Customer Verified Customer

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My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done du Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done due to travelling long distance More

by jkn284849 Verified Customer Verified Customer

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Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. More

by lvixmer Verified Customer Verified Customer

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I like going there for my vehicles. They are super fast and get the job done! They are super fast and get the job done! More

by MSPENNER2 Verified Customer Verified Customer

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Got us in and out quickly. Thanks Took it in for oil change and tire rotation. Service kept us informed. Thanks Took it in for oil change and tire rotation. Service kept us informed. More

by jaycheryl5 Verified Customer Verified Customer

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My oil change was done in a timely fashion. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. More

by CHRISCLAVETTE Verified Customer Verified Customer

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