Nathaniel Ortiz

23K in texts. $36K in contract. Must be some new math. I chose Brandon Honda because they had the exact car I was looking for on their lot. I was quoted $23,25 $36K in contract. Must be some new math. I chose Brandon Honda because they had the exact car I was looking for on their lot. I was quoted $23,250 before taxes and fees in writing for a vehicle that was also advertised at $24,403. However, the contract I signed reflects a pre-tax price of over $36,000 — a difference of more than $12,000. There is no reasonable explanation for this gap. It is not believable that a buyer would knowingly agree to pay over $12,000 more than both a written quote and the advertised price without clear disclosure. When I questioned this, I was routed to finance instead of a manager, i then went in myslef and was told in person that the starting price was around $27,000 (which does not match the original quote) There were also multiple inconsistencies with add-ons: $1,700 window tint which was never mentioned during signing (i have since specifically asked to have removed) A warranty described as “lifetime powertrain,” turned to “8 years/120,000 miles,” but the final documentation email now shows 5 years/100,000 miles During the signing process, my attention was repeatedly diverted with unrelated conversation, and I was not provided a clear, itemized breakdown explaining how the price increased. I was also not given a copy of my contract or paperwork at the time of purchase, which prevented me from reviewing the final terms immediately. I will be filing complaints with the Better Business Bureau, the Florida Attorney General, and the Florida Department of Highway Safety and Motor Vehicles. Dealerships should honor their written quotes and advertised pricing, not present one number upfront and finalize another. A $12K difference isn’t a misunderstanding , it’s a problem. More

by jmelendez813 Verified Customer Verified Customer

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We were lied to about car being smoked in. That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel became noticeable after 2 days owning it. It took me requesting 3 times (over the course of 2 weeks) to finally receive the registration sticker from the dealership that we didn’t receive at the time of purchase. I called twice and emailed the GM. The GM emailed me back only to state he was sorry for the inconvenience, which is a bit disappointing as well. Then got me in touch with someone in finance to solve the registration situation and to get copies of our paperwork that we didn’t receive at time of purchase. I will not be recommending this dealership due to deceptive practices, which includes lying to us saying there was no evidence of the car being smoked in. Since having the car we have had to have it majorly detailed to try and rid the car of the smell. We will more than likely have to have it done again. This car is for our 16 year old daughter. Super disappointing. More

by Kayle Verified Customer Verified Customer

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Great environment sales representative helps with all my needs and successfully help me with all my concerns needs and successfully help me with all my concerns More

by jesusnunez1204 Verified Customer Verified Customer

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Always very courteous and helpful when it comes to the stressful experience of buying a car stressful experience of buying a car More

by Amador Verified Customer Verified Customer

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The salesman Nate was fantastic. He was very kind, professional and wanted to hear what I wanted in a car. He was NOT pushy at all. He was very kind, professional and wanted to hear what I wanted in a car. He was NOT pushy at all. More

by FLANGEL660 Verified Customer Verified Customer

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It was an easy process just wish the car would’ve been detailed a lot better for when we got it. He’s been sitting for a while. I had a lot of black marks on top of the roof in the door jams and just wish detailed a lot better for when we got it. He’s been sitting for a while. I had a lot of black marks on top of the roof in the door jams and just wish we could transfer that maintenance to a dealer in Orlando. More

by Julianjprime Verified Customer Verified Customer

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This is an update from a previous review. I bought a 2026 CR-V than in papers showed to have only 6 miles but in reality had over 500 miles as it was used as a loaner before I purchased it an I bought a 2026 CR-V than in papers showed to have only 6 miles but in reality had over 500 miles as it was used as a loaner before I purchased it and also had a dent in back gate. Unfortunately I didn’t notice any of this until a couple days later and it was to late, I tried to get a different car but the Luis from the dealership said they couldn’t give me a different one so He offered to fixed the dent and pay me for the extra mileage( I never received the check) they also as part of the purchase supposed to give me the all season carpets but they give the wrong ones( for a Honda accord 2025) I texted Nate and let him know about the mistake and he assured that I will receive the right ones in the mail but they never arrived. Worse place to buy a car, don’t go there! They are not honest, I bought 2 Toyotas before at 2 different dealerships and I had an excellent experience. I deeply regret to decide to buy a Honda this time or maybe I just chose the worse Honda dealership in town. I’ll be more careful next time but if you are planning to buy a car, please avoid this place. More

by idaniagarcianasser Verified Customer Verified Customer

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Nate went above and beyond to assist me in finding the perfect match for all of my needs both for the vehicle and the finances. perfect match for all of my needs both for the vehicle and the finances. More

by lexwardenacs Verified Customer Verified Customer

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Nathan was a great person help me alot and kept his word on the price very happy with him on the price very happy with him More

by Javier estrella Verified Customer Verified Customer

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Big Q is the best sales person. Very enthusiastic and eager to make sure that the customer is satisfied Very enthusiastic and eager to make sure that the customer is satisfied More

by aristin Verified Customer Verified Customer

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