Sam Raabe

Sold me a vehicle with a major oil leak. Lied about the previous use. Very shady dealership. Lied about the previous use. Very shady dealership. More

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I recently purchased a 2026 Honda CR-V and am happy with the vehicle itself. The sales process was generally fine, but I had a concerning experience during financing. After agreeing on an out-the-door pr the vehicle itself. The sales process was generally fine, but I had a concerning experience during financing. After agreeing on an out-the-door price, I later discovered additional charges (about $2,700) that were not clearly disclosed to me at the time of signing. When I reached out, the General Manager and finance manager responded promptly and worked to resolve the issue, ultimately providing compensation that I appreciate. However, the initial lack of transparency from the finance representative I worked with was disappointing. I had asked about key details like total financed amount and terms, and did not receive clear answers. I’ve been a loyal Honda customer, and while I value how management handled the resolution, this experience has made me more cautious about the financing process. I hope Honda continues to emphasize transparency and accountability at all levels of the customer experience. More

by HondaOwner91 Verified Customer Verified Customer

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We were lied to about car being smoked in. That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel became noticeable after 2 days owning it. It took me requesting 3 times (over the course of 2 weeks) to finally receive the registration sticker from the dealership that we didn’t receive at the time of purchase. I called twice and emailed the GM. The GM emailed me back only to state he was sorry for the inconvenience, which is a bit disappointing as well. Then got me in touch with someone in finance to solve the registration situation and to get copies of our paperwork that we didn’t receive at time of purchase. I will not be recommending this dealership due to deceptive practices, which includes lying to us saying there was no evidence of the car being smoked in. Since having the car we have had to have it majorly detailed to try and rid the car of the smell. We will more than likely have to have it done again. This car is for our 16 year old daughter. Super disappointing. More

by Kayle Verified Customer Verified Customer

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This dealership was not upfront about their pricing and the lease inclusions and management refused to acknowledge the problem. the lease inclusions and management refused to acknowledge the problem. More

by mrl071388 Verified Customer Verified Customer

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What can I say, my husband Eddie Guadalupe was great as he got me a car I never expected to recieve. I totally recommend Eddie Guadalupe for your next vehicle, new or pre-owned. You won't be disappointed. he got me a car I never expected to recieve. I totally recommend Eddie Guadalupe for your next vehicle, new or pre-owned. You won't be disappointed. Perfect gift on Valentines Day. Don't forget to ask for Eddie Guadalupe. He makes things happen especially with his 15 years of experience. Totally satisfied. More

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Big thank you to Sam Raabe. I brought an issue to his attention and he helped resolve the situation. Appreciation to Daniel Jordy as well for facilitating. I brought an issue to his attention and he helped resolve the situation. Appreciation to Daniel Jordy as well for facilitating. More

by dan.w.crawford Verified Customer Verified Customer

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I'm sort of spoiled with the level of service I've come to expect from my BMW Ownership so candidly, my expectations were low going into the Honda buying process. Man was I wrong. Fernando was a pleasure to expect from my BMW Ownership so candidly, my expectations were low going into the Honda buying process. Man was I wrong. Fernando was a pleasure to work with as the lead salesperson, the GM (Sam) was a no-nonsense guy that negotiated in good faith leading to a quick deal close that we were both happy with and I really enjoyed working with Ebony in Finance. All-in-all a great buying experience. More

by jayhawkee83 Verified Customer Verified Customer

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I went there with a pre approval check, once I handed it over couldn’t get it back. I was sold a lemon and even worse the warranty wouldn’t cover any issues! They stopped helping after I said I didn’t want over couldn’t get it back. I was sold a lemon and even worse the warranty wouldn’t cover any issues! They stopped helping after I said I didn’t want to sign an NDA for $1000. (I have emails proving this so please don’t reply with a lie) they beg for reviews but if you read the real ones it’s common for them to sell lemons More

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Fernando was good to work with during the negotiation process. Shaw was our person we worked with in finance. Our interest rate we were quoted at the start with Shaw was 7.99%, he told us if we add on so process. Shaw was our person we worked with in finance. Our interest rate we were quoted at the start with Shaw was 7.99%, he told us if we add on some of these General Dealer Warranty (GDW)products we would get a lower rate and they could be cancelled at any time just by calling GDW. I contacted GDW and was told they couldn’t cancel the policies the dealer has to cancel them. I then contacted Fernando and he said someone from finance would call me before the end of the day. I didn’t get a call back. After a week of waiting I went to the dealership and meet with Shaw and he said he would have to fill out the paperwork and then I would have to come back in to sign them. Another week went by and still nothing. Finally I sent a message to the GM Sam Raabe. A few hours later I received a call from Eddie Juica the finance manager. He got all but one of the GDW policies cancelled, he said one couldn’t be cancelled even though we were told they all could be cancelled. Anyone reading this my opinion is don’t trust anything they say in the finance department. I also do not recommend this dealership. More

by randy-1 Verified Customer Verified Customer

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Great team and service. They worked hard to get a wonderful deal for me and my family They worked hard to get a wonderful deal for me and my family More

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