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Neal Garcia
Refer Me
39 Reviews
Proud US Navy Veteran! I have been in the Customer Service business for over 28 years. I enjoy putting my clients into their choice of vehicle that fits their lifestyle. I grew up in West Texas and Southern New Mexico have a thick roots in Laredo, Texas, being an active member in non-profits organizations is what I take most pride in. Proud Husband and Father and a very Proud US Navy Veteran serving our Country for 12 years.
Read moreDealership Experience
4 yrs, 3 mos
Industry Experience
4 yrs, 3 mos
Specialties & Trainings
JLR Certified Sales
Leadership and Management, 28yrs
Jaguar Land Rover Excellence
39 Reviews
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39 Reviews of Neal Garcia
Verified Customer
Helpful 
December 04, 2023
We purchased a truck on Friday, and we we there all day. We had to come back on Saturday and arrived at 10:30am for our 11:00am appointment. The truck wasn't ready. While waiting, we decided to move forward We had to come back on Saturday and arrived at 10:30am for our 11:00am appointment. The truck wasn't ready. While waiting, we decided to move forward on a trade-in of our Jaguar F Pace for a new Land Rover Defender. We made this decision by 11:00am. We did not get seen by the finance manager until 5pm. Purchasing two cars in less than 24 hours, I expected to get faster service and attention. We had our toddler with us, and the experience was exhausting for all of us. We didn't get to leave for lunch nor did anyone offer to go get us a lunch. Neal got a slice of pizza from upstairs for our daughter. The GM never spoke to us, never checked in with us, and even thr finance manager didn't seem to mind that we were there all day waiting. Neal was amazing and if it wasn't for his great customer service, we would have walked out without purchasing the new defender. Overall, I wasn't impressed with the customer service offered by management and didn't appreciate being there two full days for both purchases. More
by KRISTINHUIZAR
Other Employees Tagged: Gary Bukrinsky
December 03, 2023
Neal was fantastic. Friendly, knows his product, helped me find the perfect Jaguar and got me in the car feeling confident that I knew how everything worked. He made t Friendly, knows his product, helped me find the perfect Jaguar and got me in the car feeling confident that I knew how everything worked. He made the process pleasant and easy! More
by ELISATX63
November 09, 2023
Came in for oil and filter change. Took 30 minutes faster that scheduled. Fast service Took 30 minutes faster that scheduled. Fast service More
by dlamm13415
Other Employees Tagged: Dale Haines
November 07, 2023
The process fast and easy. If there is any complaint it's that they really push the warranty, but I understand why. Overall, I'd definitely shop there again. If there is any complaint it's that they really push the warranty, but I understand why. Overall, I'd definitely shop there again. More
by STEVENBONCEK
October 31, 2023
The staff at this dealership were friendly, and professional. I developed a good rapport in a short time with sales, accounting and management. They all engaged in conversation and actively listene professional. I developed a good rapport in a short time with sales, accounting and management. They all engaged in conversation and actively listened to give solid responses. From management to porter staff, everyone I encountered resulted in pleasant conversation. More
by EDWARDGULLYJR
October 28, 2023
I drove in at 7:30 when they opened. Trying to leave town. I told them that but my car was saying low battery thought I should play it safe. 45 mins later they say they need to unload my Trying to leave town. I told them that but my car was saying low battery thought I should play it safe. 45 mins later they say they need to unload my rear hatch to get to battery. It was fully packed. For my trip. Told them they replaced the battery last year. Under warranty. Took them 2.5 hrs to replace my battery. Ugh. Nothing ever happens quick. There. Still no service manager there More
by lindadela4
Other Employees Tagged: Andy Osorno , Gary Bukrinsky
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