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Neal Guidarelli

Overview Reviews (78)

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Neal Guidarelli

Neal Guidarelli | Page 4

Service and Parts Director

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

Neal has been in the automotive industry for 14 years! He helped run a family owned business that consisted of a “Buy Here Pay Here” car lot, a salvage yard, and an automotive repair shop. He recently got married to his now wife Katie back in February of 2018. In his free time, Neal enjoys running, golfing, camping, hiking, sports…basically any outdoor activity. He is also a diehard Steelers fan. Fun Fact: Neal has run the Indy Mini for 8 STRAIGHT YEARS and has ended his streak at 5 straight for the Chicago Marathon this past year.

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4.8

78 Reviews

Overview Reviews (78)

Dealership Experience

9 yrs, 3 mos

Industry Experience

21 yrs, 2 mos

4.8

78 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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78 Reviews of Neal Guidarelli

May 11, 2022

Dealership Rating

Employee Rating

Need more comuncation between Desk and shop , maybe little more friendly with customers especially Those who have bought the car there little more friendly with customers especially Those who have bought the car there More

by bradymike86

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kyle Underwood, Jeff Fernandez, Mike Cuzzo, Samantha Crowe, Yash Bansal , Trey Fields, Alberto Rodriguez, Dennis Smith, Josh Tharp

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May 11, 2022 -

Tom Wood Toyota responded

Thank you for sharing. We aim to provide a high level of communication and client care, and I'm sorry you feel we've fallen short. I want to better understand how we let you down so we can ensure it doesn't happen again. If you're willing to share the details, please give me a call at 317-298-9081. Best, Neal Guidarelli - Service Manager

April 20, 2022

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The service staff were very helpful in getting my 4Runner repaired. The dealership was clean and the staff was very welcoming and responsive. repaired. The dealership was clean and the staff was very welcoming and responsive. More

by Ian A

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

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Apr 20, 2022 -

Tom Wood Toyota responded

Ian, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Tom Wood Toyota team. Drive safely in your Toyota 4Runner, and we hope to see you back!

December 17, 2021

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Great service department, great professional service reps, great technicians, nice clean facility, overall, a great atmosphere and a great place to visit! reps, great technicians, nice clean facility, overall, a great atmosphere and a great place to visit! More

by jferriell

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kyle Underwood, Mike Cuzzo , Trey Fields, Alberto Rodriguez, Dennis Smith, Barbara Zimny

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Dec 17, 2021 -

Tom Wood Toyota responded

It's fantastic to hear that we truly delivered a 5 star experience in every way. The Tom Wood Toyota team is so thankful for your positive feedback, and we hope you'll reach out next time you need automotive care!

December 04, 2021

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Employee Rating

Clean and efficient. Friendly staff Work done on time. Love having the dealership close to my location Love having the dealership close to my location More

by Pia

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 06, 2021 -

Tom Wood Toyota responded

We're glad your recent visit didn't disappoint, Pia. Thank you for the awesome review and for taking your business to Tom Wood Toyota! See you next time!

November 28, 2021

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Employee Rating

I was overcharged for a basic oil change. And I took over an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. More

by Yolanda.wesley

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

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Dec 20, 2021 -

Tom Wood Toyota responded

This is a disappointing review to read, as we want a better service experience than what you have described and I want to apologize for the extended delay. I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If I am unable to find your phone number in our database, would you please consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

August 20, 2021

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I drove from over 2 hrs away to do business with Tom Wood Toyota. The best car buying experience that I’ve ever had! I’ve owned several different brands of vehicles and done business with many dealerships bu Toyota. The best car buying experience that I’ve ever had! I’ve owned several different brands of vehicles and done business with many dealerships but Tom Wood Toyota gave me the best car buying experience ever. Tom Wood should be at the top of your list if you’re looking to buy a new vehicle. You will not be let down. More

by G Lomax

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Vaughn, Kyle Underwood, Jeff Fernandez, Matt Brown, Mike Cuzzo, Charles Lile, Shawn Culbertson, Tim Smith , Alberto Rodriguez, Hussein and Samantha

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Aug 20, 2021 -

Tom Wood Toyota responded

It makes our day to hear that our team delivered the best car-buying experience you have ever had! Thank you for choosing Tom Wood Toyota and for taking the time to share your feedback. We wish you safe and happy travels ahead!

July 30, 2021

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Employee Rating

Great service, super staff (Neil in particular) through checking out of my car, pleasant waiting room. Excellent check in by service technician about my battery that was replaced under warranty. checking out of my car, pleasant waiting room. Excellent check in by service technician about my battery that was replaced under warranty. More

by Spadeiu13

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trey Fields

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Jul 30, 2021 -

Tom Wood Toyota responded

Thank you for the kind feedback about our service and facilities. We are delighted that Neil could assist with your battery replacement! Have a great day. - Tom Wood Toyota team

July 30, 2021

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Great service. The service team at Tom Wood Toyota is excellent. Everyone is courteous. Very knowledgeable. Treat customers with respect. I highly recommend this dealership for service. excellent. Everyone is courteous. Very knowledgeable. Treat customers with respect. I highly recommend this dealership for service. More

by valj

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

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Jul 30, 2021 -

Tom Wood Toyota responded

We're happy to hear that the Tom Wood Toyota team was able to provide a five-star service experience. Thank you for taking the time to leave us your review and we hope to see you next time!

July 16, 2021

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Helpful process, found a damaged tire that I had not noticed, gave a discounted price on my oil change, friendly, yes yes yes yes yes noticed, gave a discounted price on my oil change, friendly, yes yes yes yes yes More

by davbeatty

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

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Jul 19, 2021 -

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota and for sharing your positive feedback! We are grateful to have you as a customer and we hope to see you again down the road.

June 20, 2021

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Employee Rating

Tom wood Toyota service is EXCELLENT!! On time and great value! Have used for all 125k miles and still going for more. Neil and his team are wonderful!! value! Have used for all 125k miles and still going for more. Neil and his team are wonderful!! More

by Sparky9445

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dennis Smith

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Jun 21, 2021 -

Tom Wood Toyota responded

Thank you for dropping by to leave us a review! We're thrilled to hear that the service you received at Tom Wood Toyota exceeded expectations, and we appreciate you trusting us with your vehicle care! Safe travels, and see you again next time!