Neal Guidarelli | Page 5

Poor service This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had front brakes replaced and had to go back the next day because they were squeaking. This most recent visit I had a $525 maintenance check, which included an oil change. I had to go back the next day (again) because my vehicle was leaking oil in my garage, driveway and every parking spot it occupied. SO irritating! I feel in general this dealership as well as another local Toyota dealership on the north side of Indianapolis are not familiar enough with servicing Land Cruisers because they are a low production vehicle. Either that or they're just really bad at what they do. Perhaps a bit of both. More

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Windshield replacement Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle du Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle during repair, then delayed the repair. This glass company does not reflect the professionalism of Tom Wood dealership and would not recommend them for ANY work!! Thank you Tim Lambard More

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Quick service Took my car in to be serviced.. back on the road in no time at all. Thank you for the fast and friendly customer service. Took my car in to be serviced.. back on the road in no time at all. Thank you for the fast and friendly customer service. More

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Good car buying experience A Good car buying experience at Tom Wood Toyota of Zionsville. I was very pleased with my time and experience at Tom Wood Toyota. Thanks Kevin Vaugh A Good car buying experience at Tom Wood Toyota of Zionsville. I was very pleased with my time and experience at Tom Wood Toyota. Thanks Kevin Vaughn More

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Got the job done!! I had a problem with my Jetta and brought it here not knowing what to expect. I told them there was a loud noise and they took care of it in a timely I had a problem with my Jetta and brought it here not knowing what to expect. I told them there was a loud noise and they took care of it in a timely manner and talked me thru everything they were doing. He not only fixed it but got me a great price and informed me of potential things in the future to look out for. I feel more informed now and my car is doing great! More

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Great job! Brought my car in for service and they were super helpful and helping my car stay running smooth and informing me on things that I’m going to need to Brought my car in for service and they were super helpful and helping my car stay running smooth and informing me on things that I’m going to need to get done soon to keep my car in great shape. Competitive rates with GREAT customer service. More

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Above and Beyond what we expected! We had not bought a new car in 15 years so we were a little rusty on how the whole process worked. Erika was great from the minute we walked in and h We had not bought a new car in 15 years so we were a little rusty on how the whole process worked. Erika was great from the minute we walked in and helped us test drive the Toyota RAV4 we were interested in. She spent a lot of time with us answering our questions both that evening and the following week as we looked through all of our options and made a decision about this important purchase. We had interactions with other staff members and were also impressed with their friendliness and helpfulness. We had experience another dealership where we felt like a "sale" rather than customers so we were very pleased with Erika and the rest of the staff treated us with respect, patience and seemed to really care about answering our thousands of questions. We would highly recommend purchasing for Erika and the Tom Wood Toyota team! More

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Prompt service Service was satisfactory though not as good as my last appointment. The agent seemed too busy with other works and wouldn’t respond appropriately to s Service was satisfactory though not as good as my last appointment. The agent seemed too busy with other works and wouldn’t respond appropriately to some of the enquiries. More

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Great service First time customer. Service was well explained and thorough. Very clean and friendly shop. Neal was very knowledgeable and seemed to really care abou First time customer. Service was well explained and thorough. Very clean and friendly shop. Neal was very knowledgeable and seemed to really care about his customers and they quality of work they received. I will definitely return. More

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In and out in little to no time Neal was great and has excellent customer service skills. He heard my my concerns as a customer and immediately took the time out to address them. Neal was great and has excellent customer service skills. He heard my my concerns as a customer and immediately took the time out to address them. More

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