Neal Guidarelli
Neal Guidarelli at Tom Wood Toyota

Neal Guidarelli | Page 5

Service and Parts Director

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

Contact Me
4.8
78 Reviews

Neal has been in the automotive industry for 14 years! He helped run a family owned business that consisted of a “Buy Here Pay Here” car lot, a salvage yard, and an automotive repair shop. He recently got married to his now wife Katie back in February of 2018. In his free time, Neal enjoys running, golfing, camping, hiking, sports…basically any outdoor activity. He is also a diehard Steelers fan. Fun Fact: Neal has run the Indy Mini for 8 STRAIGHT YEARS and has ended his streak at 5 straight for the Chicago Marathon this past year.

Dealership Experience

9 yrs, 2 mos

Industry Experience

21 yrs, 1 mo

4.8

78 Reviews

Write a Review

78 Reviews of Neal Guidarelli

June 18, 2021

Dealership Rating
Employee Rating

Tom Wood rewards loyalty. I have used this dealership for service for 40 years. When working on my 2009 Camry hybrid (315,000 miles) recently, the computer died. Dealer replaced computer free, a $900 part. W More

by Jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Dennis Smith

Jun 18, 2021

Tom Wood Toyota responded

Thank you for the great review! We are proud to have earned your business over the years and happy to hear that you are so confident in the Tom Wood Toyota team to get the job done. Drive safely in your 2009 Toyota Camry, and we are looking forward to seeing you back next time!

May 10, 2021

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Employee Rating

The associate was very professional, freindly and helpful. He took care of my problem immediately. The waiting area was very cleaned and service was quick. More

by Leap
Customer Service
Friendliness
Recommend Dealer
Yes
May 10, 2021

Tom Wood Toyota responded

We are delighted to hear from you! It makes our day knowing our staff and dealership are providing positive experiences for our customers. Thank you for the great review, from all of us at Tom Wood Toyota!

April 29, 2021

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Very professional, and explained problems in a way I could understand. Promised follow up and did so in one day. Will call today to schedule a day and time for repairs to be made. More

by Spadeiu13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick

Apr 29, 2021

Tom Wood Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you again down the road!

April 08, 2021

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Employee Rating

A verbalized one hour wait for an oil/filter change turned into two hours. No updates given. Thank goodness I brought a book to read. More

by mtas2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2021

Tom Wood Toyota responded

This review is a bit disappointing to read. We do strive for efficient service here, and I will certainly share this review with my team to ensure we improve our speed and communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

February 26, 2021

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Employee Rating

The dealership is okay, however, they are so busy, they do not take the time to really take care of your car. After leaving the dealership, I made a stop to eat, after that my car was completely dead, it w More

by KCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Trey Fields, Alberto Rodriguez

Mar 16, 2021

Tom Wood Toyota responded

I am sorry to hear that you did not have a more attentive service experience working with us. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with my team so we can prevent this from happening in the future. If there is anything I can do to assist you or anything more you would like to share, please do not hesitate to reach out to me. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

December 16, 2020

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Employee Rating

I only came in for an Oil Change and filter. Car was finished on time. Service rep was friendly and courteous. Car was washed without asking. More

by remark
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2020

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

October 20, 2020

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Employee Rating

Technicians were efficient and thorough. All staff communicated well and answered all of my questions respectfully. Great service! Price was very reasonable and I’ll be returning fir my next oil chang More

by Sholaday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2020

Tom Wood Toyota responded

Thank you for allowing us the chance to assist you! It's wonderful to hear that you're satisfied with our service and prices. We are glad to have you as a Tom Wood Toyota customer and look forward to your next oil change.

September 08, 2020

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Fantastic service team! I am always happy with the excellent customer service that Neal and his team provide. I have trusted my Tacoma with them for many years now and never skipped a beat. thank yo More

by deltaboxii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Rodriguez

Sep 08, 2020

Tom Wood Toyota responded

Thank you for your confidence in our service team! We are happy to hear that Neal has delivered such excellent service over the years and we appreciate you taking the time to share. Safe travels and we hope to see you back at Tom Wood Toyota!

September 01, 2020

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Employee Rating

This dealership has always been first rate. The people make all the difference, especially Neil. I have purchased my cars there and serviced them there. The work has been top notch, but the people are why More

by Spadeiu13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Myers, Dennis Smith

Sep 01, 2020

Tom Wood Toyota responded

Hearing that you have had such excellent experiences at Tom Wood Toyota made our day! Thank you for sharing and for shouting out Neil. We are so proud to have earned your business and we are wishing you many safe and happy miles down the road!

August 26, 2020

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Employee Rating

Wonderful service as always! Dropped my car off after hours and they had my service complete before my scheduled appointment time. Always great when they can exceed expectations! More

by Sparky9445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields

Aug 26, 2020

Tom Wood Toyota responded

It means a lot that you can depend on our Tom Wood Toyota team for great service, every time. Thank you so much for your repeat business! We look forward to working together for years to come.

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