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Neal Simon
828 Reviews
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English
828 Reviews
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828 Reviews of Neal Simon
September 18, 2020
I had an excellent experience with Hamilton Mazda, and with Neil Simon in particular. Probably the most pleasant car-buying experience I’ve ever had. I will definitely refer friends and family to Hamilton with Neil Simon in particular. Probably the most pleasant car-buying experience I’ve ever had. I will definitely refer friends and family to Hamilton Mazda (and to Neal). More
by MARKSHIFTON
Verified Customer
September 07, 2020
Neil Simon has gone above and beyond twice in the past ten years for me and I really appreciate his professionalism and demeanor. I would recommend him to my friends when they are in the market for a new ten years for me and I really appreciate his professionalism and demeanor. I would recommend him to my friends when they are in the market for a new or used car. More
by ELERNER4
September 04, 2020
All of the employees at this dealership have always treated me with respect. They all strive to deliver fabulous customer service. I have never felt like I was being sold services that I didn’t need. treated me with respect. They all strive to deliver fabulous customer service. I have never felt like I was being sold services that I didn’t need. More
by MEK2628
Other Employees Tagged: Benito
September 02, 2020
Had great experience at Hamilton Mazda, Neal and the entire team were friendly and easy to deal with, made the car buying experience a pleasure. The pricing was fair and they were willing to go the extr entire team were friendly and easy to deal with, made the car buying experience a pleasure. The pricing was fair and they were willing to go the extra mile to make our transaction go smoothly. Neal was patient and thorough in explaining our options and in demonstrating the features of the car. Highly recommend. More
by msknopf
September 01, 2020
Reyes Service Rep Benito went above and beond to be helpful before and since I had the car serviced. Ryan Rutherford, service manager, also answered questions re my 2016 Mazda 6 before I became a H helpful before and since I had the car serviced. Ryan Rutherford, service manager, also answered questions re my 2016 Mazda 6 before I became a Hamilton Mazda customer. Tech Arnie found nail and repaired tire before a 1000 mile round trip to Rangeley Lakes Maine. More
by DUKEMEYERS13
August 29, 2020
Neal had an answer to every question I had, he was respectful and kind. I look very young and I was impressed by and grateful for his treatment of me as an adult. Ended up buying the first time I visi respectful and kind. I look very young and I was impressed by and grateful for his treatment of me as an adult. Ended up buying the first time I visited, got a decent deal on a beautiful car. He did not push any vehicle on me that I didn't express interest and was courteous to every request I made for test driving. The dealership itself did not have a huge selection of used vehicles, but I still found exactly what I wanted. Almost all CPO vehicles and all in decent or great shape. Thank you Neal! More
by Erin
August 28, 2020
I'm a fan of Japanese cars. I have had Honda, Toyota, and Subaru; and am excited to have my first Mazda. My excitement, however, quickly turned into frustration, thanks to Neal Simon from Hamilton Mazda. Subaru; and am excited to have my first Mazda. My excitement, however, quickly turned into frustration, thanks to Neal Simon from Hamilton Mazda. I am looking for a Mazda MX-5 Miata; and was directed to Hamilton Mazda by Plum Benefits/Buyer's Edge/Truecar. I further received an email from Neal Simon yesterday morning (Aug. 27, 2020), and invited me to visit the showroom. Hamilton Mazda's website states that the car that I want is in their inventory. Because I was in the Hamilton area yesterday, I decided to visit the showroom. It was 6:45 PM. Neal was attending to one customer; so I patiently waited. After ~15 minutes, he called me. When I told him I was interested in the brand new 2020 Miata, he said, "It's still in transit. Come back next week." When I requested for the price/calculations for the said vehicle, he reiterated, "Come back next week. I don't have the car." Understood. But because I'm a serious buyer who wants to close the deal by Aug. 31st, I requested for estimated calculations for a similarly priced car that's available, so I know what my monthly premium will be. He just said, "My manager is not here. I can't give you anything." All I heard from Neal were "no's" and pushbacks. "UNFRIENDLY" is an understatement to describe Neal Simon. He made me feel that I'm unwanted there, that he was doing me a favor because he was still entertaining me. "The showroom is supposed to be closed at 7 PM," he said. I told him that the website says Hamilton Mazda is open until 8:30 PM. In the middle of our conversation, he answered a phone call, "I'm still in the office, entertaining a customer."... When he hung up, he said, "It was my daughter." A couple of minutes after, he had a few more calls. It was obvious that he was pushing me out. I left before the "sour" conversation turned "bitter." Conclusions: * I will NEVER deal with Neal Simon again, and other "neal simons" out there. * If a sales person treats a customer like dirt, LEAVE RIGHT AWAY. * It doesn't matter how senior a sales person is - either by the position stated in one's business card or by the length of time in the industry. If one treats a customer less, he/she loses that customer, other potential customers, and perhaps his/her existing customers as well. P.S. I decided to make this review a day after the unfortunate incident with Neal, to ensure that this review is more objective P.P.S. I hope this serves as a reminder to Neal to treat his customers well. If he's in a hurry to leave the showroom, let the customers know right away. If the dealership closes soon, don't let the customers in. More
by srmb
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