Nealy Anderson | Page 26

Incredible dealership experience throughout! My experience at Grand Subaru was excellent! I mainly dealt with Nealy Anderson, and she was very prompt, informative, honest, and encouraging but ne My experience at Grand Subaru was excellent! I mainly dealt with Nealy Anderson, and she was very prompt, informative, honest, and encouraging but never pushing! She was also very personable and conversational! One morning, she even emailed me while I was still sleeping. I didn't expect that, but that's going above and beyond for customers! Brandon discussed the financing details, and he was very straightforward and upfront! When I first went to the dealership, Trace was the first one who greeted, and he called in Nealy to meet with me after checking that she was my sales consultant (initially by email). Sandy, who manages the online sales group, was always checking in with me but never pushing either, and she recognizes the value that Nealy brings to Grand. Aura got me quickly and comfortably acquainted with my new car. I am very happy with my purchase and experience at Grand! This is a relatively young dealership. I highly recommend it! More

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Excellent experience with Nealy Anderson on new Subaru purch We contacted Grand Subaru with a build number on an Outback we had built online, asking for the best cash sales price. Nealy Anderson replied (on a S We contacted Grand Subaru with a build number on an Outback we had built online, asking for the best cash sales price. Nealy Anderson replied (on a Sunday night, no less!) with a quote. We called her, put down our $500 deposit, and went ahead with the deal. At closing, there were no questions or haggling on the price or the car: We got the exact car we wanted at the price that Nealy quoted us. This is the way car buying should be. Up front and honest. We definitely recommend these folks, and Nealy specifically as a sales person. More

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Service Installation The service is amazing. Fast and very convenient. They let me use a loaner so I don’t have to worry about my ride since it is more than the allowed mi The service is amazing. Fast and very convenient. They let me use a loaner so I don’t have to worry about my ride since it is more than the allowed miles for the shuttle. The staff are very friendly and they were done in timely manners. It’s 45 min far from my place but it’s worth it coming back to this place for service. More

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Only thing better than Subaru was Nealy Anderson My wife and I worked with seven Subaru dealerships around the Northwest suburbs of Chicago and ended up visiting three. The first two were based on p My wife and I worked with seven Subaru dealerships around the Northwest suburbs of Chicago and ended up visiting three. The first two were based on proximity, but the third (Bensenville) was because of Nealy Anderson, the Internet Sales Manager. Not only did she work to get the best possible price on a new 2020 Subaru Ascent Limited, but she was empathetic to every question and concern my wife and I had. I don't know if it's because women are more nurturing by nature or that she is just a better salesperson (probably the perfect combo), but Nealy never once fell into the "stereotypical car salesman" role. Every other salesperson (all dudes) we spoke said some version of the stereotypical "What do I have to do to sell you a car today?" We felt constantly pushed, while Nealy realized that buying a car is a HUGE purchase for most people and it is not a quick and easy decision. Nealy learned about us as people, parents, and consumers and wanted to make sure we were comfortable with every step in the process. She followed through on everything. We love the car, but wouldn't have been able to love it as much if we bought it from someone else. Besides Nealy Anderson, the Bensenville Subaru was absolutely the best of the three dealerships we visited. The waiting room was great with comfortable seating, free beverages, and foosball and arcade games for the kids. The showroom was clean and well organized. And every employee was welcoming and helpful. Brandon, the business manager, was great. He did NOT push anything financial on us. He simply explained our options and if we declined...he moved on. If we had questions...he answered them. He and Nealy understood our family situation, how often we drove, and what would be best for us and our checking account. Overall, I would recommend Subaru in general, Bensenville Subaru more specifically, and if you get the chance...inquire about a car online and I hope you get to work with Nealy Anderson. More

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new 2019 Outback We had a great experience purchasing our 2019 Outback. The work was done on-line and they found exactly the car we were looking for. The Sales and sup We had a great experience purchasing our 2019 Outback. The work was done on-line and they found exactly the car we were looking for. The Sales and support were friendly and professional. The price of the car warranted driving over two hours to the dealership to pickup the car. There is a downside, we should have never traded our existing car in to Grand, while we did not have to haggle over the price of the new car we did have to haggle over what they were offering to give on the trade-in. We had done our research and had written offers to purchase the used car. Grand would not match those offers, in retrospect it is our fault, we should have not done the trade at the much lower cost and should have driven both cars home over two hours but that would have been a whole other frustration in it's self. More

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Been to A LOT of dealers, Nealy & Sandy are the BEST This is my second time buying a Subaru from Grand and couldn't have had a better experience. I have been leasing for decades, so have spent plenty of This is my second time buying a Subaru from Grand and couldn't have had a better experience. I have been leasing for decades, so have spent plenty of time in car dealerships and covered Subaru dealerships from Tinley Park to Evanston. I'll never bother with the others, I don't even know why I did. Got the best and most honest deal from Nealy Anderson and Sandy Cuttone. Nealy was beyond helpful, patient, fair, funny, etc, etc, etc, She went ABOVE and BEYOND anything she needed to do to make me a happy and forever loyal Grand Subaru (And Nealy Anderson) customer. I've already got my parents on their way to see her and would recommend her, then, to all. The two best car dealership experiences I've had were with Sandy in '16 and both Nealy and Sandy a few weeks ago. The customer service and the deal I got blew International, Countryside, and Evanston away. More

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enjoyable i'm not a haggle person so it was nice not to have to do that. Nealy was great to work with and I will definitely recommend grand subaru i'm not a haggle person so it was nice not to have to do that. Nealy was great to work with and I will definitely recommend grand subaru More

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EXCELLENT! Had someone told me I would drive more than 800 miles to purchase a car two months ago, I would have told them...no way! That was before I was told a Had someone told me I would drive more than 800 miles to purchase a car two months ago, I would have told them...no way! That was before I was told about Grand Subaru and internet purchasing. From the beginning to the end, Nealy Anderson made the entire car buying process seamless. My lease in NJ was coming up and I had to make a decision with regard to purchasing my leased vehicle or a new 2019. Once I began dealing with Grand Subaru and Nealy, I knew they were better. I also contacted dealers in Connecticut and Colorado, however, no one could match Grand Subaru with either the cost of the vehicle or customer service. Grand (and Nealy) made it clear from the beginning that they really cared! I went from leasing to purchasing from Grand and I could not be happier. Thank you all for a VERY easy car buying experience! More

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Outstanding purchase experience This is the best car buying experience I have for the last 25 years!! Nealy provided quotes before we spent 2 hours drove to Chicago, even though I di This is the best car buying experience I have for the last 25 years!! Nealy provided quotes before we spent 2 hours drove to Chicago, even though I did not schedule with her prior our visit, she made herself available between her appointments and accommodated our last minute change of color selection and got car ready in less than 2 hours for us to drove back. Price is certainly unbeatable...... We have already recommended Nealy to our friends!! More

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Love my Subaru Outback! Right from the beginning, greeted by FRIENDLY and welcoming staff throughout. Our salesperson Nealy was very accommodating to our schedule, knowlegea Right from the beginning, greeted by FRIENDLY and welcoming staff throughout. Our salesperson Nealy was very accommodating to our schedule, knowlegeable in answering our question and very personable. We were so comfortable like we've known her for years. Thank you Nealy! More

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