Nealy Anderson | Page 25

GREAT EXPERIENCE Nealy Anderson is a very friendly and knowledgeable salesperson. I highly recommend her and the dealership. You get good pricing without the hassle. Nealy Anderson is a very friendly and knowledgeable salesperson. I highly recommend her and the dealership. You get good pricing without the hassle. The service department is also very good. A few months after purchasing my Forester I had door guards installed and a small dent repaired. All personnel very friendly, work was done in a timely manner and they provided me with a free loaner car. Jason Zapfel provided after sale help with how things worked and Conrad Swiatkowski helped in the service department. Both were very friendly and knowledgeable . More

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Friendly Accommodating No Hassle Atmosphere Wonderful car buying experience. Worked around our schedule and let us test drive by ourselves and did not push for the hard sell. Upfront about the Wonderful car buying experience. Worked around our schedule and let us test drive by ourselves and did not push for the hard sell. Upfront about the availability of our car and when finally was ready walked us through all the closing steps of buying the car. Follow up visit to discuss the car and options was fantastic. Very nice feature and service to have with all the gadgets on new cars. I would recommend this dealership to family and friends. More

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Nealy was wonderful to work with I utilized the Costco Auto program to purchase a 2019 Subaru Impreza. Upon submitting my request for a 2019 Subaru Impreza, I was directed to Grand S I utilized the Costco Auto program to purchase a 2019 Subaru Impreza. Upon submitting my request for a 2019 Subaru Impreza, I was directed to Grand Subaru. I live in the far Western suburbs, so the location was not convenient for me. As a result, I simultaneously worked with the dealership where I purchased my previous Subaru. Nealy was, by far, the best sales person I have ever had through a new car purchase. Her communications during work hours and after-hours was fantastic and helped me streamline the process. The pricing she provided right out of the chute ended up being the bottom line price at the end, and her transparency with the process was exemplary. I actually complicated the process because I was double-checking all of the pricing matters with Costco advisers throughout the process. When it came time to discuss the 'extras' (extended warranty, maintenance plans, vehicle protection services), Nealy accepted my "no thanks" as the final word and did not pressure me or make me uncomfortable about declining the offers. From my experiences, that is a rarity. There is usually a hard sell on those items, and Nealy accepted my "no" as the final word. I highly recommend Nealy, and it is truly refreshing to work with such a great communicator and genuinely friendly person through an important financial decision! More

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Out of state purchase I would say that the hardest part is believing the deal you get from purchasing out of state. Grand Subaru couldn’t compare to anyone in my state. The I would say that the hardest part is believing the deal you get from purchasing out of state. Grand Subaru couldn’t compare to anyone in my state. They were very helpful and clear in the entire process. Definitely would recommend them to anyone! More

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My 2020 Legacy Sport Purchase Nealy Anderson made my purchase experience fantastic. I told her I was pressed for time on pickup day and she advised me of the information she needed Nealy Anderson made my purchase experience fantastic. I told her I was pressed for time on pickup day and she advised me of the information she needed to expedite the process. I provided the information to her and she had everything ready for signature. I experienced 2.5-3 hour delivery sessions with previous car purchases, but thanks toNealy’s preemptive work, we were finished in45 minutes. She then spent time with us explaining the car features and how the various accessories worked including syncing our phones & setting up my Starlink account. GREAT JOB NEALY. I’d recommend her to all of my friends & relatives interested in a Subie More

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Simple. Fast. Painless. Nealy was timely in getting back with me on my inquiry of a crosstrek. She worked with me on my trade and deciding if I wanted a forester or outback. Nealy was timely in getting back with me on my inquiry of a crosstrek. She worked with me on my trade and deciding if I wanted a forester or outback. Within a few days she gave an experience and a price that was untouchable by anyone around. That is why I drove from south of indianapolis to Chicago. Thanks again Nealy. More

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Everything about buying a car here was smooth and painless. Jen was knowledgeable and helpful about everything and when I got there everything from the car and the pricing was what was discussed with painless. Jen was knowledgeable and helpful about everything and when I got there everything from the car and the pricing was what was discussed without any surprises. More

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Excellent and honest Dealership! Would buy from them again! I had the pleasure of working with Nealy Anderson, Jeff Schade, and Al Hassan on the purchase of my 2019 Subaru Crosstrek. Nealy was AMAZING! So sweet I had the pleasure of working with Nealy Anderson, Jeff Schade, and Al Hassan on the purchase of my 2019 Subaru Crosstrek. Nealy was AMAZING! So sweet and understanding, made me feel comfortable during my first visit at Grand Subaru. She was honest and open with the process of locating the car I wanted and kept open communication the entire time. She was flexible with appointment times and made sure another sales representative would take over upon her leave. This is how I had the opportunity to work with Jeff to finalize my purchase. Jeff worked hard to meet my expectation for trade-in value of my VW Golf. Although there was some back and forth with finding the right price for the trade-in, Jeff never gave up looking into options (same with all the people in the back office). Al in finance was great - a little bit of a fast talker however took the time to answer each and every question I had and was not pushy when I declined any additional warranties. Overall, the entire process was better than my prior experiences with purchasing a car at a different dealership. I definitely plan on staying a member of the Grand Subaru family! More

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New Lease Both Nealy and Vee were very friendly, helpful and knowledgeable about the different vehicles and deal options available. Brandon was also very effic Both Nealy and Vee were very friendly, helpful and knowledgeable about the different vehicles and deal options available. Brandon was also very efficient and friendly in finalising all paperwork on the day of pick up. More

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Good Experience Overall and Great Customer Service Our first Subaru. We drove to Grand Subaru as they had the Outback with the features we wanted. Pricing was more competitive than other Subaru dealer Our first Subaru. We drove to Grand Subaru as they had the Outback with the features we wanted. Pricing was more competitive than other Subaru dealer much closer to where we live. Nealy is very communicative and goes above and beyond what would be expected to make sure we where satisfied and understood all the details she was explaining. She was thorough in here explanations but not pushy when it came to the extra's they where offering. Linda was quick and efficient when it came time for the paperwork, always the worst part of buying a car. Not this time. We will definitely recommend Grand Subaru. Thank you Nealy, we love our Outback. Bernie & Martha More

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