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Ned Jones
Ned Jones | Page 2
Service Advisor
Guntersville Chevrolet
11982 US-431 Suite A
Guntersville, AL 35976
38 Reviews
38 Reviews
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38 Reviews of Ned Jones
May 23, 2026
Dealership lied to me at time of purchase of a pre-owned 2022 Ford F-150 XLT. I did not receive the warranty that I asked for. And service department gave a wrong diagnosis on repairs in which I had to pay 2022 Ford F-150 XLT. I did not receive the warranty that I asked for. And service department gave a wrong diagnosis on repairs in which I had to pay almost $200 for the diagnosis. Service department claims the transmission was inoperable and requested almost $12,000 for replacement. Vehicle was towed to another repair shop to have a second opinion done and upon further inspection the rear end needed to be replaced. Transmission was in tact and working properly. More
by ethan6224
Verified CustomerOther Employees Tagged: Bruce Moss, Jed Sparks, Joe Housel , Joe housel, Jed Sparks, Ned Jones, Bruce Moss
May 23, 2026
They are very nice helpful and honest so for that I respect for what they do thank you respect for what they do thank you More
by wallacemarbury991
Other Employees Tagged: Kevin Russell , Jonathan Ramirez
May 22, 2026
Staff was friendly, but very slow and inconsiderate! !totally tried to oversell services. I came in with a specific issue and knew exactly what the problem was. I spent 5 hrs editing in line (?which was !totally tried to oversell services. I came in with a specific issue and knew exactly what the problem was. I spent 5 hrs editing in line (?which was not a big issue, I realized other customers had appointments. The mechanic walked through explained in detail the issue and told me the resolution after 8 hrs waiting they gave me a total diagnostic test with every issue my vehicle ma have and told me If I waited an additional 2 hrs they would replace a “sensor”. I was overwhelmed and totally disgusted with the miscommunication and the time consumed at your dealership. More
by ronburwell57
Other Employees Tagged: Kevin Russell , Jonathan Ramirez
May 17, 2026
Good communication about the job. Tires were priced fairly. There was no pressure for anything else to be fixed. Thanks Tires were priced fairly. There was no pressure for anything else to be fixed. Thanks More
by Spsims467
Other Employees Tagged: Kevin Russell , Jonathan Ramirez
May 06, 2026
Best service manager I’ve ever had the pleasure of dealing with for all my cars and truck service needs ! dealing with for all my cars and truck service needs ! More
by Scott N
Other Employees Tagged: Kevin Russell , Jonathan Ramirez
March 31, 2026
Loved my experience. Drove over an hour just to have them service my vehicle.and will continue to do so. Drove over an hour just to have them service my vehicle.and will continue to do so. More
by kasondra1969
Other Employees Tagged: Kevin Russell , Jonathan Ramirez
March 23, 2026
Was seen immediately upon arriving. I went over everything I wanted checked and the car was whisked away. My daughter and I went to Applebees next door while the car was being serviced I went over everything I wanted checked and the car was whisked away. My daughter and I went to Applebees next door while the car was being serviced so the time waiting was not very long. I really liked the video the mechanic took showing the gauging of the tires and the stabilizer bar needing new bushings. I forgot to tell him that the left rear tire that was confusing him on wear was recently replaced due to a puncture in the area that couldn’t be repaired. I loved the service and plan to be back. More
by ChasC
Other Employees Tagged: Kevin Russell , Jonathan Ramirez
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